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Summary of Contents for TELUS LivingWell Companion Go
- Page 1 LivingWell Companion ™ User Manual...
- Page 2 Welcome and thank you for choosing LivingWell Companion. TELUS is proud to offer you this personal safety device that will keep you connected to 24/7 live emergency support. This user manual will show you how to use your device. Please keep the manual in a safe place for easy reference.
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Page 3: Table Of Contents
Table of contents What’s included? . . . . . . . . . . . . . . 4 How does the service work? . . . . . 6 Wearing your device . - Page 4 What equipment is included? Water-resistant device Lanyard, belt clip and protective cozy Charging cradle and power cord...
- Page 5 What features are included? • 24/7 access to live emergency support • Emergency help button • Automatic fall detection • 2-way speaker on device to speak with trained operators • Operates anywhere in Canada where cellular coverage is available • Water-resistant, so you can wear the device the shower 1) The automatic fall detection feature might not...
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Page 6: How Does The Service Work
How does the service work? If you need help: Press and hold the button for at least 3 seconds. Speak to a trained operator through your device. The trained operator can call your emergency contacts and dispatch an ambulance if needed. Note: Test your device once a month by completing the steps above. - Page 7 Tips: • Press and hold the button until you hear a voice confirmation: “Calling your response team now.” • Always provide your location if possible. • Position the microphone near your mouth so that the operator can hear you clearly. •...
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Page 8: Wearing Your Device
Wearing your device There are two ways to wear your device: Around your neck On your hip with the lanyard with the belt clip Tips: • Only use the provided lanyard, which is designed for safety. The device won’t work if it’s carried in your pocket or purse. - Page 9 If you would like to swap the lanyard for the provided belt clip: A. Remove the lanyard by pulling on the tab and pushing down. B. Install the belt clip by pressing the clip in and up to secure. Pull Tab Press In Push Down Push Up...
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Page 10: Charging Your Device
Charging your device Charge your device for a minimum of 4 hours daily. Place the device in the charger. You will hear an audio beep and see a stable light when it starts to charge. Note: A full charge can last roughly 36 hours. -
Page 11: What The Flashing Lights Mean
What the flashing lights mean Cellular signal strength to call the operator. Battery level of device. Battery level: Green: No action required. (30-100%) Yellow: Plan to charge soon. (10-30%) Red: Charge your device. (0-10%) Cellular signal strengtht: Green: No action required. (Strong) Yellow: No action required. -
Page 12: Frequently Asked Questions
Frequently asked questions: How does automatic fall detection work? The automatic fall detection function collects and analyzes data, such as orientation change, impact intensity and impact speed, to predict whether a fall has occurred. The automatic fall detection feature might not detect all falls. If you fall, don’t wait for the automatic fall detection, always press and hold the button at least... - Page 13 The device is not waterproof, so we don’t recommend swimming with it. Can I use the device away from home? Yes, the LivingWell Companion Go device can be used anywhere in Canada where cellular coverage is available.
- Page 14 Should I turn off my device? You’re encouraged to leave the unit on at all times, even while charging. However, follow these instructions to turn the device on/off for situations where transmitters are not permitted (e.g. on an airplane). Turn on: Press and hold the diamond button until the battery indicator flashes.
- Page 15 What does the operator do? 1. Emergency alert received Our trained operators are alerted when the emergency button is pressed or if the optional fall detection feature detects a fall. 2. Trained operator contacts customer When the alert is received, an operator contacts you through the 2-way speaker in the device to confirm the emergency...
- Page 16 Can my family see my location? No, your location is only accessed by our trained operators when contacting an ambulance if you’re unable to give your location. Can I cancel an alarm? No, you can’t cancel an alarm for safety reasons. Instead, simply tell the operator it’s a false alarm and you’re safe.
- Page 17 What do these audio prompts mean? “A fall is detected. Calling your response team now.” If this is a real fall, stay on the line to get connected with the operator for help. If you don’t get connected after 30 seconds, press the button. If this is a false alarm, kindly let the operator know that it was a false alarm.
- Page 18 Terms of use BY ACTIVATING YOUR NUMERA Libris 2 (“Libris 2”), YOU (“User”) AGREE TO THESE TERMS OF USE (“Terms of Use”), WHICH GOVERN YOUR USE OF NUMERA Libris 2. PLEASE READ THEM AND THE IM- PORTANT SAFETY INFORMATION IN THIS USER GUIDE CAREFULLY. Numera Libris 2 contains software code that is protected by U.S.
- Page 19 both Global Positioning System (GPS) and network Location Based Services (LBS) in order to find User’s current location. By activating the Libris 2 product, User agrees to allow NSC and their affiliates to use this information to provide services to them in the case of an emergency response.
- Page 20 set forth and are unrelated to the value of the User’s property, cost of medical care, loss of life or physical impairment or injuries; (b) the sys- tem utilized and relied upon by NSC may not always operate properly for various reasons beyond NSC’s control; accordingly, NSC makes no guarantee or warranty, including any implied warranty of merchantabi- lity or fitness that the Libris 2 system supplied hereunder will avert or prevent occurrences or the consequences there from which they are...
- Page 21 Documentation The information in this document is subject to change without notice and does not represent a commitment on the part of NSC. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy, or fitness for any particular purpose of this document.
- Page 22 undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
- Page 23 Package Disposal External Packaging: Cardboard, Recycle Internal Packaging: Blister Pack, Polyethylene terephthalate, Recycle Battery Guidelines • Improper battery use may result in a fire, explosion or other hazard. • Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.
- Page 24 © 2021 TELUS. 21-589-02...
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