GE 16 Owner's Manual page 20

Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
In Canada visit GEAppliances.ca or call 800.561.3344.
Truth or Myth
Truth or Myth?
The automatic ice maker in
my refrigerator will produce ice
when the refrigerator is plugged
in to a power receptacle.
I will never see frost inside the
freezer compartment.
Refrigerator door handles can
be easily tightened.
After starting the ice maker
throw away 24 hours of ice
production.
Door removal is always required
for installation.
There is an adjustment to rear
wheels.
Any All-Purpose cleaner can be
used to clean my refrigerator.
Gaskets will last longer
with regular cleaning and
maintenance.
Doors may be shipped with
protective film that has to be
removed before use.
Have more questions? For more information on your refrigerator or other GE appliances please visit geappliances.com/videos
20
Answer Explanation
MYTH The refrigerator must be connected to water, and the ice maker must be turned on. Make
sure the ice maker is turned on, only after the water line is connected and water is turned
on. The ice maker can be turned off by switching it to the OFF position.
The freezer must be 15 degrees or colder before the icemaker will produce ice. Please
allow at least 24 hours for the refrigerator to pull down and the unit's temperature to
stabilize.
MYTH Frost inside the freezer typically indicates that the door is not properly sealed, or has
been left open. If frost is found, clear the frost using a plastic spatula and towel, then
check to ensure that no food packages or containers are preventing the freezer door
from closing. To help reduce to the potential for frost please make sure there is proper
clearance to the air supply and vents in the freezer to improve circulation. Always cover
food before loading into the refrigerator, moisture from open containers can add to the
frost load.
TRUE If door handles are loose or have a gap, the handle can be adjusted with set screws
located on the ends of the handles.
TRUE To avoid issues with odor and taste the first batch of ice should be discarded
MYTH Doors should only be removed when necessary to prevent damage from passage way or
access to final location. If doors are removed please review Reversing the Door Swing
section for re-hang procedure.
MYTH Front leveling legs are adjustable and should be used to balance the refrigerator.
Leveling legs are used to make initial fresh food door adjustment. There should be
approximately a ¼" fall from the front to back to ensure that the doors always close.
MYTH All-purpose cleaners are not recommended for use on the refrigerator.
Do not use wax, polish, ammonia, bleach, or other products containing chlorine on
for any surfaces. Clean with a cloth dampened with soapy water. Dry with a soft cloth.
The stainless steel doors can be cleaned with a commercially available stainless steel
cleaner. Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser™ will
remove surface rust, tarnish and small blemishes. Use only a liquid cleanser free of grit
and rub in the direction of the brush lines with a damp soft sponge. Do not use appliance
wax or polish on the stainless steel.
TRUE Clean gaskets with warm soapy water. Make sure all folds are clean and dry after
cleaning. Make sure flanges are clear of any grit or grime. After cleaning the door
gaskets, apply paraffin wax or petroleum jelly to the door gaskets and hinges at the hinge
side. This helps keep the gaskets from sticking and bending out of shape.
TRUE Smooth finished doors (Stainless, Slate, Gloss Black and Gloss White, or Silver Metallic)
will have a clear plastic film on the door that must be removed after install.
49-1000501 Rev. 0