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8
SERVICE INFORMATION
8.1
Software and Firmware Updates
On our homepage you can download software updates for free. Go to
http://www.avt-nbg.de
and select Downloads → Software.
8.2
Support
Our support is available on working days:
Monday until Friday from 09.00h – 17.00h CET:
Phone number:
Email:
To deal with your problem efficiently please note down the factory number of
the unit as well as the software version that you use.
The factory number is visible in the software under Administration
→ Registration.
If you bought the system via your local dealer, please contact him first.
8.3
Repairs
If, contrary to expectations, your unit is defective please fill in the attached
1
Service Request
and send the unit to the following address:
AVT Audio Video Technologies GmbH
- Repairs -
Nordostpark 91
D-90411 Nürnberg
Germany
1
Or download from:
https://www.avt-nbg.de/download/other/service-request-avt.pdf
PAGE 25
+49 911 5271-110
support@avt-nbg.de
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