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I cannot connect to the headphones or
speakers via a Bluetooth pairing from the
mobile device.
Pairing was previously possible, but now the device cannot reconnect.
Check the following.
1. Confirm how the devices you are using are combined.
2. Update the Music center (SongPal) app.
3. Delete device information, and then reattempt pairing.
Related Info
1. Confirm how the devices you are using are combined.
There is a possibility that the Bluetooth connection is already made with a device that you did
not want to connect or the Bluetooth connection is not correctly set.
Please check the following video:
How to switch the Bluetooth pairing connection to a different device
Tutorial:
Learn how to turn captions on or off when watching Internet videos from YouTube
When using more than one Bluetooth device with the headphones or speakers, you may not be
able to connect to the intended device. Please confirm how the devices you are using are
combined.
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Related Manuals for Sony MDR-XB950N1
Summary of Contents for Sony MDR-XB950N1
- Page 1 I cannot connect to the headphones or speakers via a Bluetooth pairing from the mobile device. Pairing was previously possible, but now the device cannot reconnect. Check the following. 1. Confirm how the devices you are using are combined. 2. Update the Music center (SongPal) app. 3.
- Page 2 When using NFC-compatible headphones or speakers, or a Bluetooth device. When using an Android device (when you do not know whether it is non NFC- compatible or NFC-compatible. When using an iOS device. When using NFC-compatible headphones or speakers, or a Bluetooth device. Touch the NFC mark on the Bluetooth device with the headphones or the speaker again.
- Page 3 2. Perform pairing with the Bluetooth device you want to connect. NOTE: The operating procedure of Android 6.0 is explained below. 1. Tap the HOME button. 2. Tap Settings. 3. Tap Bluetooth. 4. Tap the device name displayed in the Bluetooth items. NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off.
- Page 4 When pairing is complete, connected is displayed in the Bluetooth device name. That concludes the connection. When using an iOS device. Perform the connecting procedure below: 1. Set the speaker or headphones to the pairing mode. NOTE: The procedure to set to the pairing mode differs according to your device. For details, refer to the manual supplied with the product.
- Page 5 2. Tap Bluetooth. 3. Set Bluetooth to ON. 4. Tap the device name displayed in the Bluetooth items. NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to When pairing is complete, Connected is displayed in the Bluetooth device name.
- Page 6 That concludes the connection. 2. Update the Music center (SongPal) app. If Music Center (SongPal) is installed on your mobile device, update it to the latest version. If you are in an environment in which you cannot use the latest version of Music Center (SongPal), try uninstalling Music Center (SongPal) and reconnecting.
- Page 7 IMPORTANT: Not all Sony Headphones and Speakers have Bluetooth capability. To verify whether your Sony product has this function, check the specifications on the manual supplied with the product. According to your computer setup (operating system, speakers configuration, etc.), the procedure you have to go through in order to successfully pair your headphones or speakers with your computer - and hear sound through them - will vary.
- Page 8 If your computer is asking for a Bluetooth driver, contact your computer manufacturer. If you're using a VAIO computer, Bluetooth drivers are available online. Downloads are posted on your model support page. Pair your headphones or speaker to the computer Select your operating system below for steps on how to pair your device with a computer.
- Page 9 Reasons Workarounds When using the Bluetooth device close to Wi-Fi Please use the Bluetooth device away from Wi-Fi routers, personal routers, personal computers, microwave ovens, refrigerators, etc. computers, microwave ovens, Wi-Fi routers, personal computers, microwave refrigerators, etc. in order to avoid ovens, refrigerators, etc.
- Page 10 Keep the Bluetooth When using the device away from the player, such as in a different room. headphones/speakers as close to the Bluetooth communication gradually becomes Bluetooth player as possible. weaker the further away Bluetooth headphones/speakers are placed from a Bluetooth player.When using Bluetooth headphones/speakers and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be...
- Page 11 Change the settings Bluetooth audio When playing music with a large file size or High-Resolution audio format. streaming playback quality of your The file size becomes large when music files are Bluetooth headphones or speaker to compatible with the High-Resolution audio Priority on stable connection.
- Page 12 Bluetooth headphones and speakers can’t connect with multiple devices at a time. Just think of how making multiple phone calls to multiple devices at once is not possible. If your headphones are already connected to one mobile device, they cannot be simultaneously connected with another mobile device.
- Page 13 In addition, similar to how forgetting someone's phone number means that you cannot call him or her, if the pairing information stored by your Bluetooth device is deleted (e.g. device reset), you will be unable to connect it to the device you previously registered. Should that happen, you will have to pair them again in order for them to be able to connect to each other.
- Page 14 NOTE: There is a limited amount of Bluetooth devices that can be registered to the Bluetooth headphones. If you have reached the maximum registration limit and you attempt to register a new device, the pairing information of one of the devices you previously registered (the earliest device in your connection history) will be deleted.
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