Support; Self Diagnosis; Software Update - Samsung C27G7 T Series User Manual

Chapter 09

Support

Function Key Guide → → Support
― The functions available may vary depending on the product model. The color and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.

Self Diagnosis

Perform this test when you experience a problem with your monitor's picture.
― Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt
testing.

Software Update

Update software using an update file on a USB device.
1
Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.
samsung.com/sec) to a USB storage device.
2
Connect the USB device to the SERVICE port (
Select → Support → Software Update.
3
Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after completing update, and then turn
off your product.
5
Remove the power cord from the power outlet and then reconnect the cord after turning off.
― To perform software update by using a USB memory, first format the USB memory to FAT32.
― When updating by a USB device, be sure to use the device whose version of USB 3.0 or lower.
― When performing update, make sure that only one BIN file (.bin) (C27G7*T* / C32G7*T*) / img file (.img)
(C49G9*T*) is saved in the root directory.
― If the
No update files found on your USB device. Please check your USB device and try again.
displayed, this is probably due to the following reasons.
― A USB memory is not connected to the SERVICE port (
― The files in the connected USB memory are not compatible formats.
― There are no valid update files found in the connected USB memory. (There are no update files saved in the
memory or the file names are incorrect.)
― Do not turn off the product. And prevent the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
, ) on the monitor.
message is
, ).
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