HyperX Cloud II Frequently Asked Questions

HyperX Cloud II Headset Frequently Asked Questions
The microphone on my Cloud II headset works OK without the USB dongle when used
with my mobile device but does not work or transmits low volume when used with
Windows 10. How can I resolve this?
• Check that the dongle mute switch is off.
• Go to Control Panel > Hardware & Sound > Sound. Verify the Dongle is seen on the
Playback Tab and that it is the default device. Click on the Recording Tab. Can you see
the Headset Microphone?
• If not right click anywhere in the white space and verify "Show Disable Devices" and
"Show Disconnected Devices" are both checked. Now right click and make the Headset
Microphone default.
• If device manager shows "Realtek" sound drives, unplug the headset and possibly the
web cam and then download and install the latest "Realtek" drives. After installation is
complete and the machine has rebooted reinsert the headset and test by opening "Voice
Recorder" in windows 10 and have customer record their own voice. In the Cortana
search tool type: Voice Record, click on Mic in middle of app and talk. Click again to
stop. Now click triangle to playback. Also, if you are using the Realtek audio software, it
may be overriding the Windows settings.
• In the Cortana search tool type: "Microphone Privacy Settings". Verify "Let apps use
my Microphone" is "On" and then click all appropriate apps that can use the mic.
• Skype – Ask customer to go to Settings / Audio and make a test call. This will help
verify to the customer that the headset and mic is working with the PC and Skype.
• Mumble – Ask customer to go to Settings / Audio and make a test call. This will help
verify to the customer that the headset and mic is working with the PC and Mumble
• Discord – Go to settings > Choose "Input mode" change to Push to Talk also slide the
Sensitivity to the middle.
I cannot hear sound from the headphones or I am not getting any response from the
microphone. How do I resolve this problem?
Make sure all of the connections are correct, including the ones to the control box or
extension cable.
- Check that the microphone is plugged all the way into the head set.
- If you can verify that audio connections are working using an alternate microphone and
speakers.