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ES&S DS200 Troubleshooting Manual

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NOTE: For all ballot counter problems, be sure to open the auxiliary
compartment so that voting can continue without interruption.
o. DS200 won't turn on when screen is lifted ........................................................................... page 2
... PRINTING PROBLEMS
o. Machine starts up, but stops prior to printing zero tape ...................................................... page 3
o. Machine is printing, tape is feeding, but no text shows ....................................................... page 3
o. Machine is printing, but nothing is coming out .................................................................... page 4
o. Machine is printing, tape is folded, mangled or feeding sideways ....................................... page 4
o. Machine screen is frozen, will not allow selections to be made............................................page 5
o. AutoMARK machine has print error message on the screen................................................. page 5
... BALLOT FEED ISSUES
o. First ballot of the day will not go into the ballot counter ..................................................... page 6
o. Ballots will not feed into the ballot counter ......................................................................... page 6
o. Public counter is not at zero at the start of the day ..............................................................page 7
o. Closed Polls but won't modem immediately......................................................................... page 9
o. Modem Transmission Fails.....................................................................................................page 9
o. Modem Transmission Troubleshooting Unsuccessful......................................................... page 11
DS200 Troubleshooting Guide
Anoka County Elections

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Summary of Contents for ES&S DS200

  • Page 1: Table Of Contents

    TABLE OF CONTENTS ... DS200 POWER ISSUES o. DS200 won’t turn on when screen is lifted ................page 2 ... PRINTING PROBLEMS o. Machine starts up, but stops prior to printing zero tape ............page 3 o.

  • Page 2: Ds200 Power Issues

    No electrical power to machine Solution:  Lower screen  Check power connections  Make sure DS200 is plugged into an electrical outlet  Make sure power supply cords at back of machine are connected  Test wall outlet for power ...

  • Page 3: Machine Starts Up, But Stops Prior To Printing Zero Tape

    P a g e DS200 PRINTING ISSUES Problem: Machine starts up, but stops prior to printing zero tape Cause: Printer compartment door not latched Solution:  Press printer compartment door down  Listen for the “click” when door latches  Press “ok” button ...

  • Page 4: Machine Is Printing, But Nothing Is Coming Out

    P a g e Problem: Machine is printing, but nothing is coming out Cause: Tape stuck in printer compartment Solution:  Press red “cancel printing” button on screen and open tape compartment  Pull a small amount of tape out of the compartment (to get it started) and snap printer compartment closed ...

  • Page 5: Machine Screen Is Frozen, Will Not Allow Selections To Be Made

    Press and hold the power button until red light goes out. o DS200 will take at least 30 seconds to power off o Press the power button to reboot DS200, green light will appear o When prompted, enter election code and press “accept” button o Press “cancel print”...

  • Page 6: First Ballot Of The Day Will Not Go Into The Ballot Counter

    If Solution Unsuccessful  If unsuccessful, turn AutoMARK key to “Test” position and select “eject ballot” contact your clerk. Replacement machine may be provided. DS200 BALLOT FEED ISSUES Problem: First ballot of the day will not go into the ballot counter...
  • Page 7 P a g e Wipe read heads to clean  Close read head compartment and antenna compartment July 2018...

  • Page 8: Jammed Ballot" Error Message Displays

    P a g e If Solution Unsuccessful  CALL YOUR CLERK Problem: “Jammed Ballot” Error Message Displays Cause: Ballot is stuck in machine Solution:  Retrieve Ballot Counter Judge Duty Card  Follow “Jammed Ballot” instructions on back of Duty Card ...

  • Page 9: Public Counter Issues

    Cancel modem results o Press “Re-Open Polls” button on DS200 screen o Enter Override Code: CLERK WILL PROVIDE o Press “Clear Votes” button (yellow) on DS200 screen o Press and confirm “Clear Votes” button (blue) o Confirm Public Count = 0 o Press “Go to Voting Mode”...

  • Page 10: Modem Issues

    Closed Polls but won’t modem immediately Cause: DS200 is trying to transfer Solution:  DS200 will place a green check next to each completed step as you modem results.  DS200 will show “Successfully sent results” when results have been modemed.
  • Page 11 P a g e | 11  Unplug machine and move to area where reception may be better (near window or other unobstructed area). Machine will continue to operate on battery power.  Open antenna compartment on the top of machine just behind the screen – lift antenna ...

  • Page 12: Modem Transmission Troubleshooting Unsuccessful

    P a g e | 12  After successful modem transmission and after you’ve selected “OK” you will see a “Successfully Closed for Voting” message Select “Finished Turn Off”   “Power” button inside Access Door will change from green to red light ...
  • Page 13 P a g e | 13  Select “Exit”  After successful modem transmission and after you’ve selected “OK” you will see a “Successfully Closed for Voting” message Select “Finished Turn Off” Off”   “Power” button inside Access Door will change from green to red light ...

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