Troubleshooting; Support - Sungale Cloud Frame CPF1051+ User Manual

Troubleshooting

1. Why can't I link to Wi-Fi?
Please check if you have turned on the Frame's Wi-Fi. Go to Settings menu,
tap WiFi button turn on.
Please check if you have input the right password of Wi-Fi router. For more
Wi-Fi related questions, please go to www.sungale.com and find Support
Wi-Fi related FAQ.
2. Not receiving activation code?
During your registration, you should receive an activating code in the email box
you have filled in the registration form. If you have waited over 10 minutes and
still have not received an email with activating code, please check mail for
activating code, or email support@sungale.com to get an assistance.
3. Frame automatically turns off after awhile?
It is not turned off, it is due to the system was set to sleep after idling for certain
time, you need to press the "Power" button on the frame to activate your frame.
Or, if you wish the frame is always keeping lighting up, please go to "Sungale
Cloud" App, select "Frame Setting", find "Slide Show settings", find "Sleep In"
option, set it as "Never Sleep" or other desired value and save your setting.

Support

1. Visit the support site
For manual download, FAQs and more supports:
www.sungale.com
2. Contact Sungale Support team
Toll free number in the USA: 800-473-5156
Service email: service@sungale.com
3. Tips
For additional product video support, go to YouTube.com, and search
"SungaleProducts", where you will find additional demo videos to help
with explaining the operation of your product.
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