Aco Hold - Toshiba CTX IPT/DKT User Manual

IPT2010-SDC

ACO Hold

ACO Hold
You can use the Hold button when using the ACO and CIX service. If you have ACO
button auto-hold enabled in 3-6-9 programming, the following interactions occur. The
default is "No auto-hold." This default can be changed by performing
87.
Table 11
Case
Number
When you are on a CIX call and you
1
press the ACO button
When you are on a Conference call and
2 you are the Conference Master and you
press ACO button
When you are on a Conference call and
3 you are the Conference member and you
press ACO button.
Your local CO line is not connected and
4
you press ACO button.
You are making an outgoing CIX call and
5
you press the ACO button.
While dialing to transfer a CIX call and you
6 haven't completed the dialing and you
press the ACO button.
When you place a CIX call on Hold and
7
press ACO button.
1. All interactions occur only when you have ACO Auto-hold enabled in
on page 86.
2. If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key.
ACO call is dropped after pushing another telephone button.
84
Auto-hold Enable Interactions
Action / Cases when you press
ACO Button
1
CIX call is placed on Hold. You can return
to the CIX call by pushing the held call.
Conference call is placed on Hold.
You are cut off from the Conference call.
No operation, No Dial tone
Your outgoing call gets disconnected.
2
The CIX caller is placed on Hold and after
you have completed your ACO call, the
CIX system will recall you.
The CIX call is in Exclusive Hold.
Strata CIX and CTX IPT/DKT Telephone
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