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For the service
In accordance with the consumers dispute settlement regulations (notification of the Fair Trade
Commission), Handong Hydro carries out a warranty for the product as follows. In case that you
request service, Handong Hydro will provide service to your request. We will give a response
regarding the warranty and details within 14 days from the request.
Warrantee period
One year
Date of purchase
Sales price
Customer
Name
Address
Salesperson
Name
Address
Free service
Warranty period will be reduced in half if you use the product for a business purpose.
Types of customer damage
In case that an exchange is not possible
In case that the same failure occurs less than
two times within warranty period
In case that the same failure occurs three times
within warranty period
In case that failure occurs five times for different
reasons within warranty period.
If a business loose the product that a customer
demands to repair.
Damages incur during the transportation.
Paid service
Category
If it not a product
failure
If a failure occurs
due to the
negligence of a
customer
Other cases
WAR RA NT EE
Details
Loss of product due to the movement of product or moving of a house
■
Inexperienced use of product by a customer
■
Internal cleansing service request
■
In case of product failure due to the negligence of a customer or modification
■
In case that a product failure occurs due to the wrong electricity capacity
■
In case that a product failure occurs due to an external shock or falling of the product
■
In case that a product failure occurs due to A/S by staffs not affiliated with Handong Hydro
■
In case that a product failure occurs due to the use of components or options not
■
specified by Handong Hydro
Product failure due to a non-adherence of precautions in the manual
■
P roduct failure due to natural disasters (lightning, fire, damage from sea wind, flood
■
damage, etc.)
In case that the lifetime of consumable parts are expired (chlorine remover, etc.)
■
In case that a customer lost consumables by mistake
■
Model Name
Telephone
Telephone
Within warranty period
Refund
Free repair
Exchange or refund
Exchange or refund
Exchange
Exchange
H
-mini
2
After warranty period
N/A
Paid repair
Paid repair
Paid repair
Exchange
N/A
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