Before Calling Service Personnel - Toshiba TDP TDP-TW95 Owner's Manual

Before calling service personnel

If you think something is wrong, check the followings before contacting customer service.
Please see "Trouble indications" as well.
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If This Happens
• Is the power cord plugged in? Is it connected to the projector?
No power
• Is the lamp cover attached properly?
Power goes out • Is the ambient temperature high?
• Is the air intake or air exhaust blocked?
during use
• Is the projector turned on? (When [Auto input search] is [Off])
No picture
• Is the mute function on?
• Is the brightness setting minimized?
• Are the connections set up correctly?
• Are all the connected devices functioning properly?
• Is the mute function on?
No audio
• Is the volume setting minimized?
• Are the connections set up correctly?
• Are all the connected devices functioning properly?
Picture not • Is the input signal supported by the projector?
• Is there something generating an abnormal video signal, for
displayed
instance the video tape?
correctly
• Is the lens dirty?
Picture blurred p.82
Part of picture • Is the lens focus adjusted optimally?
• Is the projection distance within the projector's supported range?
out of focus
• Is the projector's screen placement angle tilted too far?
• Are the sharpness or sampling phase adjustments off?
Image is dark • Are the brightness or contrast adjustments off?
• Is the lamp nearing the end of its service life?
• Are the color, R-level, G-level, or B-level adjustments off?
Colors too light
• Is the screen dirty?
Bad shading
• Is the blackboard mode set properly?
• Is the lamp nearing the end of its service life?
• Is the key lock function on?
Control panel
key doesn't work
Remote control • Is the remote control ON/OFF switch set off?
doesn't work • Is the remote control code identical with the projector's code?
• Are the remote control's batteries drained?
• Are the batteries inserted into the remote control correctly?
• Is the remote control being used within the effective range?
• Are there any obstructions between the remote control and projector?
• Are there any fluorescent or other bright lights shining at the
projector's infrared remote sensor?
Check
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p.87 p.88
,
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84
If This Happens
USB device
images aren't
projected
The wireless
LAN USB adapter
p.41
doesn't work
p.21
p.43
Check
• Is the USB memory inserted correctly?
• Is a USB memory not supported by the projector inserted?
• Are there any JPEG files saved on the USB memory?
• Are the files too large or in an unsupported format for the projector?
Convert them with the supplied software application.
• Is the wireless LAN USB adapter card inserted correctly?
• Is a wireless LAN USB adapter not supported by the projector
inserted?
The operation of USB adapters other than the supplied product is
not guaranteed.
• Are the transmission mode and channel properly configured?
• Are there any obstructions between the computer and projector?
• Do your computer and OS support the supplied software
application? p.62
85
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