Telephone & Technical Support - Vizio VBR100 User Manual

BD-Live & USB
Problems
I cannot connect to the
Internet.
I cannot download files now
that I am connected to BD-
Live content.
The file I downloaded keeps
pausing during playback.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Please have your VIZIO model number, serial number, and date of purchase available before you call.
Version 6/8/2009
Make sure the Internet connection is setup correctly. For more information, see
the Connecting to a LAN section.
Test the Internet connection to make sure it is working. For more information,
see the Network Menu section.
Make sure the BD-Live Internet Access option is not set to Prohibit Access.
For more information, see the System Menu section.
Make sure the disc you are playing is a legal copy.
Test the Internet connection to make sure it is working. For more information,
see the Network Menu section.
The USB storage device should be 1GB or larger with at least 1 GB of free
space and formatted FAT32. NTFS and other file systems are not supported.
Try a different USB drive.
Make sure the USB storage device is a USB 2.0 device. If the device is a USB
1.1 device, pausing can occur.
Email: techsupport@vizio.com
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web: www.vizio.com
www.VIZIO.com
Solution
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VIZIO VBR100 User Manual