Saeco 10002574 Operating Instructions Manual page 20

Fault
The machine does not turn on.
The pump is very noisy.
The coffee is too cold.
Milk does not froth.
It is not possible to prepare a
cappuccino.
The coffee is dispensed too
fast, no foam builds up.
Coffee is not dispensed or
dispensed only in drips.
Coffee drips from the edges.
Please contact an authorized service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
• 20 •
Possible cause
Machine not connected to the power
supply.
No water in the tank.
The "machine ready" light (15) was off
while switching the selection knob (17)
to the " " position.
The portafi lter is not inserted for
preheating (section 5).
Cold cups.
Not suitable milk: powdered milk,
low-fat milk.
Dirty Pannarello.
No steam in the boiler.
Too little coffee in the portafi lter.
Coffee ground is too coarse.
Coffee is old or not suitable.
Old or not suitable pod.
One component missing in the
portafi lter.
No water.
The grind is too fi ne.
Coffee pressed in the portafi lter.
Too much coffee in the portafi lter.
Knob (4) is open.
Traces of limestone.
The fi lter in the portafi lter is clogged.
Not suitable pod.
The portafi lter is incorrectly inserted
into the brew unit.
The upper edge of the portafi lter is
dirty.
Pod wrongly inserted.
Too much coffee in the portafi lter.
Solution
Connect the machine to the power supply.
Refi ll with water. (section 4.4).
Wait until the "machine ready" light (15)
turns on.
Preheat the portafi lter.
Preheat the cups with hot water.
Use whole milk.
Clean the Pannarello as described in
section 9.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
Add coffee (section 5).
Use a different blend (section 6).
Use a different blend (section 6).
Change the pod.
Make sure that all components are present
and that they have been installed properly.
Refi ll with water. (section 4.4).
Use a different blend (section 6).
Shake the ground coffee.
Reduce the quantity of coffee in the
portafi lter.
Close the knob (4).
Descale the machine (section 10).
Clean the fi lter (Section 9).
Change type of pod.
Insert the portafi lter correctly (Section 5).
Clean the rim of the portafi lter.
Insert the pod correctly. Make sure it does
not come out of the portafi lter.
Reduce the quantity of coffee using the
measuring scoop.