Troubleshooting - Waterworks B5 User Manual

5. Troubleshooting

The following table contains useful information to resolve some of the common faults you may encounter
while you are using the appliance. If a fault is not resolved by following the troubleshooting advice,
contact the customer service center.
Problem Resolution
The appliance
• Check if the appliance's faucets are blocked.
does not
• Check if the water bottle is empty.
dispense water.
• Check if the thermostat is in the off position. If so, turn it clockwise by about 120 degrees.
• Check if there is too much ice inside the cold water tank as ice may impede the flow of
• If too much cold water has been consumed, wait until the water becomes cold.
• Check if the cold water baffle in the cold water tank is loose. If it is, tighten it.
• Check the ventilation of the condenser at the back of the appliance. Ensure that there is
Water from the
cold water faucet • Check if the condenser is working. If there is no sound coming from the condenser then it
is not cold.
• Check if the appliance is exposed to sunlight or placed near a heat source.
• Check if the air filter attached to the NSK is wet. If so, detach the air filter from the NSK,
• If the air valve inside the air filter is closed, water may not come out. Detach the air filter
• Check if the hot water switch is on.
• If the hot water switch is already on, follow the steps below to perform a reset:.
Water from the
hot water faucet
is not hot.
• If too much hot water has been consumed, wait until the water becomes hot.
• Check if the appliance is installed on a level surface.
• If the appliance is in contact with other products, then move the appliance away from
Noise is coming
• A sound occurs when the condenser is operating while cooling. This is normal and you can
from the
appliance.
• When the compressor starts or stops, you may hear the sound of flowing water (sound
• Check if the appliance is installed in an environment where the temperature changes
• If the bottle is the source of leak, remove the water bottle, drain the water (approximately 2
The appliance is
leaking.
• Check if the faucets are the source of leak. If so, ensure the faucets are fitted tightly.
• Ensure that the drain cap on the back of the appliance is fitted properly. If you find that the
• If the leak continues after the drain cap or faucets are fully tightened, stop using the
The water tastes
Clean the cold water tank.
strange.
water. If this happens, turn the thermostat counterclockwise to adjust the cold water tank's
temperature.
adequate air circulation around the condenser.
may not be working. Contact the customer service center.
dry it completely, and then reattach it. Refer to Non-Spill Kit (NSK) on page 7 for
information about the location of the air filter.
from the NSK, shake it several times so that the air valve returns to its normal position, and
then reattach it.
1. Unplug the appliance..
2. . P ress the bimetal reset button using a 20 cm-long screwdriver to reset the hot water tank..
Refer to Rear view on page 7 about the location of the Bimetal reset button..
If the hot water is not available within 30 minutes, contact the customer service center.
them.
continue to use the appliance safely.
made from the flow of refrigerant) from the appliance. This is normal and you can continue
to use the appliance safely.
frequently (above 25℃).
L) via the cold water faucet, and then load a new water bottle.
CAUTION
The most frequent leaks are due to tiny pin-holes or cracks that allow air into the bottle,
which allows the water tank to overflow and cause leaks. Inspect the water bottle for
damage before loading it.
drain cap is loose, turn it clockwise to tighten it.
appliance and contact the customer service center.
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