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11 Troubleshooting
Warning
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site www.
philips.com/welcome. When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No power
Ensure that the AC power plug of the
unit is connected properly.
Ensure that there is power at the AC
outlet.
To save power, the system switches
off automatically 15 minutes after track
play reaches the end and no control is
operated.
No sound or poor sound
Adjust the volume.
Check that the speakers are connected
correctly.
Check if the stripped speaker wires are
clamped.
Left and right sound outputs reversed
Check the speaker connections and
location.
No response from the unit
Disconnect and reconnect the AC power
plug, then turn on the system again.
As a power-saving feature, the unit
switches off automatically 15 minutes
after track play reaches the end and no
control is operated.
Remote control does not work
Before you press any function button,
remote control instead of the main unit.
Reduce the distance between the remote
control and the unit.
Insert the battery with its polarities
(+/– signs) aligned as indicated.
Replace the battery.
Aim the remote control directly at the
sensor on the front of the unit.
No disc detected
Insert a disc.
Check if the disc is inserted upside down.
Wait until the moisture condensation at
the lens has cleared.
Replace or clean the disc.
No picture
Check the video connection.
Turn on the TV to the correct Video-In
channel.
Progressive scan is activated but the TV
does not support progressive scan.
Black and white or distorted picture
The disc does not match the TV color
system standard (PAL/NTSC).
Sometimes a slight picture distortion may
appear. This is not a malfunction.
Clean the disc.
A distorted picture may appear during
progressive scan setup.
The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.
DVD disc.
The aspect ratio may not be changed for
some TV systems.
Audio or subtitle languages cannot be set
The disc is not recorded with sound or
subtitles in multiple languages.
The audio or subtitle language setting is
prohibited on the disc.
EN
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