Troubleshooting; Troubles And Solutions - Sony Bravia FW-85BZ35F Reference Manual

Troubleshooting

General troubleshooting for issues like: black
screen, no sound, frozen picture, LCD Monitor
does not respond, or network is lost, do the
following steps.
1
Restart your LCD Monitor by pressing the
power button on the remote control until a
message appears. The LCD Monitor will
restart. If the LCD Monitor does not recover,
try unplugging the LCD Monitor from the AC
power cord (mains lead) for two minutes and
then plug it in again.
2
Refer to the Help menu by pressing HELP on
the remote control.
3
Connect your LCD Monitor to the Internet and
perform a software update.
When [A new TV system software update is
available...] message is displayed.
Sony strongly recommends you to update the
LCD Monitor software by selecting [Update
Now]. These software updates improve your
LCD Monitor performance or add new features.
The following screen with [Updating...] will
appear and the illumination LED flashes white
while software is updating.
Updating...
Do not unplug the AC power cord (mains lead)
during the software update. If you do, the
software update may not finish completely, and
it may cause a software malfunction. Software
updates can take up to 15 minutes.
When you plug in the LCD Monitor, the LCD
Monitor may not be able to turn on for a while
even if you press the power button on the
remote control or the LCD Monitor.
It takes time to initialize the system. Wait for
about one minute, then operate it again.

Troubles and Solutions

When the illumination LED is flashing in red.
• Count how many times it flashes (interval time is
three seconds).
Reboot the LCD Monitor by disconnecting the AC
power cord (mains lead) for two minutes, then
turn on the LCD Monitor.
If the problem persists, disconnect the AC power
cord (mains lead), and contact your dealer or Sony
service centre with the number of times the
illumination LED flashes.
The remote control does not function.
• Replace the batteries.
The LCD Monitor surrounds become warm.
• When the LCD Monitor is used for an extended
period, the LCD Monitor surrounds become warm.
You may feel hot when touching there by the
hand.
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