Troubleshooting; Customer Service And Warranty - Baby Brezza Formula Pro Instructions Manual

Troubleshooting

Condition Possible Cause
Unit is unplugged.
Machine will
not start.
Unit is not turned on.
Funnel is removed or not fully
inserted.
Water Tank is removed or not
fully seated.
Water level is below "MIN" line.
Powder container is removed
or not fully seated.
Powder container lid is not
completely closed.
Powder container lid is on
backwards.
Water in Water Tank is too cold.
( Green & Yellow Temp LEDs Flashing)
Water in Water Tank is too hot.
( Green & Yellow Temp LEDs Flashing)
Temperature of Water has not been heated
dispensed formula to correct temperature.
is too cold.
Not enough Powder level in powder
powder dispensed. container is too low.
Powder is stuck in powder
measuring wheel.
Incorrect insert for powder
type.
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Remedy
Make sure the plug is securely
inserted into the power outlet.
Turn switch on lower back of
unit from off to on.
Insert funnel or push front of
funnel until flush with machine.
Place water tank on base or
push down all the way.
Add more water to water tank.
Place powder container on
base or push down all the way.
Turn Powder container lid
clockwise to close completely.
Make sure tab on outer edge of
Powder Container Lid is facing the
back of the machine and engaged
with safety switch.
See page 3, step 6 for diagram.
Allow water to warm up or pour
warmer water in Water Tank to
raise temperature faster.
Allow water to cool down or pour
cool water in Water Tank to
lower temperature faster.
Wait for heater to warm water
in tank. Green LED in "temp"
section of control panel will
illuminate when water reaches
correct temperature.
Refill Powder Container with
more powder.
Make sure silicone scraper is
installed correctly.
Make sure to use the correct insert
for powder type. See page 4.
Troubleshooting
Condition Possible Cause
Too much Incorrect insert for powder
powder dispensed. type.
Scaling on Mineral rich water used
water tank persistently.
heater plate.
Powder build-up Frequent use in high humidity.
on funnel cover
and underside of
powder container.
Water Tank is full, Water Tank not fully seated.
red no water light
is on.
Funnel will not fit Funnel Cover is not straight
all the way in Funnel
on funnel or not pushed down
Compartment.
completely.
If you can not remedy problems with the machine by using the troubleshooting chart above,
please contact Customer Service at 1-888-396-6552. Any other servicing should be performed
by an authorized service representative.

Customer Service and Warranty

If you are experiencing problems with your Baby Brezza Formula Pro,
please call our Customer Service department at 1-888-396-6552 before returning
the product so that we can offer you our best service customized to your particular situation.
Limited 1-Year Warranty
The limited warranty is valid only on products bought through authorized resellers and used in
the United States and Canada. Buying through an unauthorized reseller or using this product
outside of the United States and Canada automatically voids this warranty.
This warranty is available to consumers only. You are a consumer if you own a Baby Brezza
Formula pro that was purchased at retail for personal, family or household use. Except as
otherwise required under applicable state law, this warranty is not available to retailers or other
commercial purchasers or owners. We warrant that your Baby Brezza Formula Pro will be free
of defects in material or workmanship under normal home use for one year from the date of
original purchase. Customer will be required to present original proof of purchase in order to
obtain the warranty benefits. In the event that you do not have proof of purchase date, the
purchase date for purposes of this warranty will be the date of manufacture. If your Baby
Brezza Formula Pro should prove to be defective within the warranty period, we will repair it or,
if we consider it necessary, replace it.
To obtain warranty services, please call Customer Service at 1-888-396-6552 or write to:
Baby Brezza, 250 Passaic Street, Newark, NJ 07104 Attn: Customer Service.
Remedy
Make sure to use the correct insert
for powder type. See page 4.
Clean heater plate and use
purified/distilled water.
Clean funnel cover and powder
container bottom frequently and
use machine away from humid
areas.
Push Water Tank down all the way
on Base.
Align tab on front of Funnel Cover
with notch in Funnel and push
down Funnel Cover completely.
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