Vax Hard Floor Ultimate User Manual page 12

S3S-U series UG - 15.08.13_User guide 29/08/2013 10:16 Page 12
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FAQs
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing maintenance or
trouble shooting checks.
Is there an accessory missing?
• Check the Parts Overview page in the guide to
make sure the part is definitely included in
your unit.
• If the part is missing we're here to help. Simply call
us on: 0844 412 8455
The steam mop cleaner has no power?
• Unit may not be plugged into the electrical outlet
correctly, ensure the plug is pushed in securely.
• The electrical outlet may not be working properly,
check the fuse or breaker, or consult an electrician.
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised
agent in order to avoid invalidating the guarantee.
• When in use if the green light goes off the unit may
be re-heating. The light should only take 1 minute
before this comes on again.
What do I do if an accessory/the unit has become
damaged or broken?
• Visit vax.co.uk for parts and spares.
• Please call our Careline to purchase new spares or
order a replacement.
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Why is the steam mop not producing steam?
• There may be no water in the tank; please refer to
the operation section.
• Hard water filter may be clogged and may need to
be replaced. See maintenance section.
• Steam path may be blocked, refer to cleaning
blockages section.
Why won't the cleaning pad pick up dirt?
• The cleaning pad may already be saturated with
dirt and needs washing, please refer to the
maintenance section.
we're here if you need us
Instead of taking me back
to the shop, simply visit:
vax.co.uk/support
vaxireland.ie
or call:
(UK) 0844 412 8455
(ROI) 1-800 928 308
This does not a ect your statutory rights
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308