Frequently Asked Questions - Philips VOIP8410B/05B User Manual

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Frequently asked questions

In this chapter you will find the most frequently
asked questions and answers about your phone.
Set up
The handset does not switch on.
• Charge the battery: Put the handset on
charger. The battery icon is animated while
charging. After a few moments the phone will
switch on.
The handset does not charge.
• Check charger connections.
• The battery may be defective. Purchase new
battery from your dealer.
• Check that the batteries are inserted correctly.
Communication is lost during a call.
• Charge the battery.
• Move closer to the basestation.
"Range" icon is flashing
• Move closer to the basestation.
• If the handset displays Unregistered, it is un-
registered. Register the handset, see page 7.
No dial tone on landline.
• Check the phone and power connections.
• The handset may be out of range. Move closer
to the basestation.
• The battery capacity may be low. Charge
battery.
Sound
Handset does not ring.
Check that the handset ringer is turned on. See
page 15.
Caller does not hear me.
Microphone may be muted: during call, press
to unmute the microphone.
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No parking tone from the handset.
• Check the power connections of the charger.
• The handset may not be placed properly. Try
again.
• Charging contacts may be dirty. Clean contacts
with a damp cloth.
• Turn on the handset tone. See page 15.
• Switch on the handset's power. See page 8.
Product behaviour
Keypad does not work.
Unlock
Unlock your keypad: press and press
to unlock.
The handset warms up when making a long
call.
This is normal behavior. The handset consumes
energy while calling.
Bad audio quality (crackles, echo, etc.)
during a call
• The handset may be nearly out of range. Move
closer.
• The phone may be interfered by nearby
electrical appliance. Move the base unit to a
different location.
• The phone may be at a location with thick
walls. Move the base unit to a different
location.
Caller ID does not display
• Caller ID service may not be activated. Check
with your service provider.
• The caller's information may be withheld or is
unavailable.
Make/answer a second call does not work.
• Second call service may not be activated. The
second call service may not be available from
your telephone operator, check availability of
the service with your telephone service
provider.
• Check that the recall selection is correct.
Frequently asked questions