Motorola LUX65CONNECT User Manual page 36

Troubleshooting for Wi-Fi ® Internet Viewing
Category
Description / Error
Account I am unable to login
even after registra-
tion.
Account I receive an error
message saying:
"Email ID is not
registered".
Account What do I do if I
forgot my pass-
word?
Account I am unable to
receive a new
password although
I have used the
"Forgot password"
option.
Connectivi- I get a message:
ty Issues We are having
problems access-
ing your camera.
This could be due
to lack of internet
connection. Please
wait and try again
later.
36
Problem Solution
Please check your user name
and password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Click on the "Forgot Password"
link on https://app.hubblecon-
nected.com/ #lostpassword OR
on your Android™ or iOS appli-
cation. An email will be sent to
your registered email address.
1. The e-mail might have been
sent to your Junk Mail Fold-
er. Please check your Junk
Mail Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
1. Please try again in a few
minutes.This could be be-
cause of any issue with your
internet connection.
2. If the problem remains,
please restart your Camera
to check if this fixes the
problem.
3. Please restart your Wireless
Router.
Help