Troubleshooting; Desk Phone; Softphone - Plantronics MDA526 QD User Manual

Troubleshooting

Desk phone

Softphone

I can't hear a dial tone in the
headset.
The sound is distorted.
I hear echo in the headset.
People I talk to can hear a buzz in
the background.
The handset lifter is installed but
does not lift the handset.
When I dial from my softphone
application, nothing happens.
Speaking and/or listening volume is
too low or too high.
The sound is distorted or I hear an
echo in the headset.
Adjust the configuration on the switcher until a dial tone is heard.
If the volume is too low, adjust the listening volume dial on the
bottom of the switcher.
Make sure the lifter is lifting the handset high enough too operate
the hookswitch; set to a higher setting if necessary.
Lower the speaking volume dial and/or listening volume dial on the
switcher. For most telephone the correct setting is position 2.
If your desk phone has a volume control, lower until the distortion
disappears,
Lower the listening volume and the speaking volume dials on the
switcher. For most telephone, the correct setting is position 2.
Adjust the Configuration Switch. The most commonly used
position is "A", which is the default position.
If the power supply (HL10 lifter only) is plugged into a power strip,
plug it into the wall directly.
Be sure the optional AC power adapter is firmly pushed into the
handset power jack on the switcher.
Ensure that the MDA500 is the default sound device. The control
panel will launch the sound devices control panel by going to
Control Panels > Sound
Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
If the Hub software in not installed and you do not have a
compatible softphone, you must first press the headset call button
and then use the softphone interface to place/answer/end calls.
Restart your computer
Adjust listening/speaking volume in the computer's sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards chin.
If the distortion is still present, lower the volume on the switcher.
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