Table of Contents
Advertisement
TROUBLESHOOTING
Problem
Possible causes
The nano-SIM card is
inserted improperly.
There is debris on the
nano-SIM card
nano-SIM card contacts.
error
The nano-SIM card has
malfunctioned or is
damaged.
Cannot answer
You have activated the Call
incoming calls
blocking feature.
You have activated the
Cannot make
Fixed Dialing Numbers
outgoing calls
feature.
136
Possible solution
Insert the nano-SIM card
properly.
Use a soft, dry cloth to
clean the nano-SIM card
contacts.
Call Consumer Cellular
customer support at (800)
686-4460.
Disable this feature. See
Phone Calls – Adjusting
Your Call Settings – Setting
Call Blocking .
Disable this feature. See
Phone Calls – Adjusting
Your Call Settings – Using
Fixed Dialing Numbers .
Problem
Possible causes
The nano-SIM card is
invalid.
Unable to
You are not within the
connect to the
network's service area.
network
The signal is poor.
You have entered an
PIN code blocked
incorrect PIN code three
consecutive times.
Phone crashes,
Some third-party software
reboots, freezes,
is not compatible with your
or cannot be
phone.
powered on
TROUBLESHOOTING
Possible solution
Call Consumer Cellular
customer support at (800)
686-4460.
Check the service area with
Consumer Cellular.
Move to an open space, or
if you are inside a building,
move closer to a window.
Call Consumer Cellular
customer support at (800)
686-4460.
Uninstall the software
that may be causing the
problem.
Upgrade the phone
software.
Reset the phone to factory
status.
137
Advertisement
Table of Contents
