Philips HD7400/20 User Manual page 9

troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does not work.
Water leaks out of the appliance.
The appliance takes a long time to
brew coffee.
The appliance produces a lot of
noise and steam during the
brewing process.
Coffee grounds end up in the jug.
The coffee is too weak.
The coffee does not taste good.
The coffee is not hot enough.
Solution
Make sure that:
- the appliance is plugged in.
- the voltage indicated on the appliance corresponds to the
local mains voltage.
- the appliance is switched on.
In all other cases, contact the Philips Consumer Care Centre.
Make sure that:
- the water tank is not filled beyond the MAX level.
In all other cases, contact the Philips Consumer Care Centre.
Descale the appliance (see chapter 'Descaling').
Make sure that:
- the water tank is filled with COLD water.
- the appliance is not blocked by scale. If necessary, descale
the appliance (see chapter 'Descaling').
Make sure that:
- the filter holder has not overflowed because there is too
much ground coffee in the filter.
- the filter holder has not overflowed because the jug has
not been placed correctly under the filter holder.
- the opening in the bottom of the filter holder is not
clogged.
- you use the right size of paper filter (1x2 or no. 2).
- the paper filter is not torn.
Make sure that:
- you use the right proportion of coffee to water.
- the paper filter has not collapsed.
- you use the right size of paper filter (1x2 or no. 2).
Do not leave the jug with coffee on the hotplate too long,
especially not if it only contains a small amount of coffee.
Make sure that:
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