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5.2 C
B
ALLING
LACK
If you determine that the KV1518A is malfunctioning, do not attempt to alter or repair
it. It contains no user-serviceable parts. Contact Black Box Technical Support at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem—the attached CPU or other device,
the type of serial cable and serial port, etc.;
• any particular application that, when used, appears to create the problem
or make it worse; and
• the results of any testing you've already done.
5.3 S
P
HIPPING AND
If you need to transport or ship your KV1518A:
• Package it carefully. We recommend that you use the original container.
• If you ever ship it back to us for any reason, contact Black Box to get a Return
Authorization (RA) number.
B
OX
ACKAGING
SECTION 5: Troubleshooting
11
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