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System Hardware Guide
Data Domain, Inc.
2421 Mission College Boulevard, Santa Clara, CA 95054
866-WE-DDUPE; 408-980-4800
770-0005-0006 Rev. B
September 14, 2009

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Table of Contents
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Summary of Contents for Data Domain DD580

  • Page 1 System Hardware Guide Data Domain, Inc. 2421 Mission College Boulevard, Santa Clara, CA 95054 866-WE-DDUPE; 408-980-4800 770-0005-0006 Rev. B September 14, 2009...
  • Page 2 Data Domain, Inc. All other trademarks used or mentioned herein belong to their respective owners. Data Domain products are protected by one or more of the following patents issued to Data Domain. U.S. Patents 6,928,526; 7,007,141; 7,065,619; 7,143,251;...
  • Page 3: Table Of Contents

    External Connectivity ............22 Chapter 3: PCI Cards for Data Domain Systems ......23 NIC Card Replacement .
  • Page 4 Chapter 4: Data Domain Gateway Systems ....... 29 Hardware Interfaces ............30 Supported Connectivity .
  • Page 5 DHCP Server ............. . 60 Chapter 7: DD560, DD460, DD430, and DD410 Systems .
  • Page 6 System Hardware Guide...
  • Page 7: About This Guide

    About This Guide This guide describes the specifications and components of your Data Domain system. It provides instructions for installing, monitoring, and troubleshooting your system. Guide Overview This guide covers the Data Domain system models listed below and contains the following.
  • Page 8: Related Documents

    2. To view end user documents, click Product Documentation and then perform the following steps: a. Select the Data Domain model from the Platform list and click View. b. On the row for the correct Data Domain operating system (DD OS) version, click View under Documentation. System Hardware Guide...
  • Page 9: Conventions

    Typeface or Usage Examples Symbol Commands, command Use the command to Monospace config options, and parameters manage the Data Domain and computer output. system configuration settings. Commands the user types at Enter: Monospace the command prompt (#). bold config setup...
  • Page 10: Audience

    This guide is for system administrators who are familiar with standard backup software packages and with general backup administration. Data Domain Support To resolve issues with Data Domain products, contact your contracted support provider or visit us online at https://my.datadomain.com. System Hardware Guide...
  • Page 11: Chapter 1: Introduction

    Data Domain Systems belong to one of the following sets. Every model in each set uses the same motherboard and chassis. Installation, interface locations, and PCI slots are different for each set.
  • Page 12 Data Domain System Types Note Illustrations of Data Domain system front panels in this document do not include the protective bezel. Table 1: Data Domain System capacities System Internal disks Raw storage Data storage space Data storage External (Base 10...
  • Page 13 Data Domain System Types Table 1: Data Domain System capacities (continued) System Internal disks Raw storage Data storage space Data storage External (Base 10 (Base 2 space (Base 10 storage calculation) calculation) calculation) DD460g* 2 3.2 GHz 4.2 TiB 4.6 TB...
  • Page 14 Data Domain System Types System Hardware Guide...
  • Page 15: Chapter 2: Preparing For Installation

    The site requirements for installing Data Domain systems differ according to model. Note If the NVRAM card in your Data Domain system has fully charged batteries, the system starts up normally. In most systems, however, the batteries need to be charged to ensure they are either at or near maximum capacity.
  • Page 16: Nvram Battery Charging Instructions

    NVRAM Battery Charging Instructions NVRAM Battery Charging Instructions If the NVRAM card in your Data Domain system has fully charged batteries, the system starts up normally. In most systems, however, the batteries need to be charged to ensure they are either at or near maximum capacity.
  • Page 17: Battery Recharging Procedure

    2. Press the F2 key (Del key on DD4xx and DD560 systems) when the diagnostic message “Press <F2> to enter setup” or “Press <Del> to enter setup” appears, or when an Intel or Data Domain logo splash screen appears. 3. Leave the system at the prompt for a minimum of three hours.
  • Page 18: Power And Weight Specifications

    Power and Weight Specifications Power and Weight Specifications The following table summarizes the power and weight requirements for the Data Domain systems: Table 2: Power and Weight Specifications Model BTU/hr Amps Amps Weight @ 115V @ 230V lb - kg...
  • Page 19: Environmental Specifications

    Environmental Specifications Environmental Specifications The following table summarizes the environmental specifications for the Data Domain systems: Table 3: Environmental Specifications Specifications All Platforms except DD120 DD120 Operating Temperature 5° to 35° C (41° to 95° F) 10° to 35° C (41° to 95° F)
  • Page 20: Site Requirements

    U = 1.75" If a Data Domain system is installed in a rack with limited space above the Data Domain system, use cables that are long enough to allow sliding the Data Domain system out on the slide rails for servicing.
  • Page 21: Rail Options

    (61 - 94 cm) Power Considerations Caution Ensure that the circuit used for the Data Domain system is not overloaded. Look for the power ratings on the nameplates of all equipment on the circuit. The total load on the circuit should not exceed the maximum circuit rating.
  • Page 22: External Connectivity

    DD120. For an Ethernet connection, you can configure different network interfaces on a Data Domain system to different subnets. However, if the Data Domain software version is prior to DD OS 4.5, you must not link multiple interfaces to the same LAN or VLAN in the network.
  • Page 23: Chapter 3: Pci Cards For Data Domain Systems

    PCI Cards for Data Domain Systems The following PCI cards are available with use in Data Domain Systems. 512MB NVRAM PCI • 1024MB NVRAM PCI • Single Port SAS PCIe HBA • Dual Port SAS PCIe HBA (requires DD OS 4.5 or later) •...
  • Page 24 The connectivity and functionality for the LED(s) for each NIC is as follows: NVRAM PCI-X: The 512MB and 1024NB NVRAM card has multiple LEDs. The LEDs from the bottom to the top are: A Test LED switch that lights the three NVRAM LEDs to test their functionality •...
  • Page 25 A single LED below the port glows red when the board powers on for the first time. After the • driver for the board is loaded in the system, the LED does not come on again. PCI Cards for Data Domain Systems...
  • Page 26: Nic Card Replacement

    Figure 8: Ethernet card and locations for the DD510, DDDD530, DD565, and DD580, and DD580g Figure 8 shows the first four Ethernet ports as seen on the back panel of a DD580 system and has pointers to the locations of the fifth and sixth ports when a second Ethernet card is installed in slot 6.
  • Page 27 A system with two Ethernet cards can have four, five or six ports, depending on the type of NICs installed. For example, a Data Domain system with two 10GbE fiber NICs will only have four ports (eth0, eth1, eth2, and eth3), because 10GbE cards have only one port each. A Data Domain system with two 1GbE or 10GbE copper NICs or 1GbE fiber NICs will have six ports (eth0, eth1, eth2, eth3, eth4, and eth5), because those cards have two ports each.
  • Page 28 NIC Card Replacement When the first optional NIC is in slot 5, adding a second NIC card will cause the port numbers to be changed, except when the first NIC is 1GbE and the second NIC is 10GbE. If the first optional NIC is in slot 6, adding a second optional NIC in slot 5 will cause the port names to be changed only if the first NIC is 10GbE and the second NIC is 1GbE.
  • Page 29: Chapter 4: Data Domain Gateway Systems

    Data Domain Gateway systems store data in and restore data from externally attached disk arrays through Fibre Channel connections. The Data Domain Gateway systems are DD460g, DD560g, and DD580g. A Data Domain Gateway system has the same chassis and CPUs as a DD460, DD560, or DD580 system. See the corresponding chapters for additional information.
  • Page 30: Hardware Interfaces

    Fibre Channel SAN-attached connectivity to a storage array using a 1, 2, or 4 Gb/sec Fibre • Channel interface. See the Gateway Compatibility Matrix on the Data Domain Support web site for the latest updates of certified storage arrays, storage firmware, and SAN topology. Controllers and Ports A single storage controller port is needed for direct connect to the gateway.
  • Page 31: External Disks

    A Fibre Channel Host Bus Adapter (HBA) in the Data Domain system communicates with the external disk array. DD460g and DD560g Data Domain systems use a single HBA (with up to two ports) in slot 2 of the PCI card array.
  • Page 32: Gateway System Installation

    4. Connect the Fibre Channel cable from one Fibre Channel controller port on the disk array to one of the Fibre Channel HBA card ports on the back of the Data Domain system (use only one port on the HBA card).
  • Page 33 12. Press Enter to accept the Yes selection in the New Install? Are you sure? display. No other user input is required. A number of displays appear during the reboot. Each one automatically times-out with the displayed information and the reboot continues. Data Domain Gateway Systems...
  • Page 34 Gateway System Installation 13. When the reboot completes, the login prompt appears. You can login and configure the Data Domain system. Note To add more LUNs after the New Install procedure, use the disk add command. System Hardware Guide...
  • Page 35: Troubleshooting And Maintenance

    The cables are not properly connected. • If the Data Domain system is in a switch zone, the zone may not have the correct WWNs for • the ports on the card. You can get the WWNs from the name server for the switch. The name server logs the WWN of all attempted logins.
  • Page 36: Disconnecting The Fibre Channel

    Channel disconnection while the Data Domain system is active. Removing the fiber cable that connects the Data Domain system and the storage array may lead to a system reboot at any time that the Data Domain system has I/O activity.
  • Page 37: Chapter 5: Dd120 Systems

    DD120 Systems The Data Domain DD120 system uses the same operating system as used in other Data Domain systems. Setting up the system and using DD OS features, such as replication, are done in the same way as with other Data Domain systems. See Chapter 2 “Preparing for Installation” for additional information on each system.
  • Page 38: Hardware Overview

    3 250 GB SATA HDD running in RAID 5 configuration, hot swap HDD External Storage None * The disk carriers are different than those used in other Data Domain systems. When replacing a disk, use only disks and carriers certified for the corresponding by Data Domain. System Hardware Guide...
  • Page 39: Front Panel

    Hardware Overview Front Panel The control panel is on the far right side of the DD120 front panel. See Figure 9 for the location. Control panel Figure 9: Control panel location Figure 10 shows control panel functions. Power LED eth0 LED System status LED eth1 LED Disk LED...
  • Page 40 Data Domain system disk beacon command. • Caution The disk carriers are different than those used in other Data Domain systems. When replacing a disk, use only disks and carriers certified for the DD120 by Data Domain.
  • Page 41: Back Panel

    The LED glows amber if the unit has failed, but still has power. The LED also glows amber when the Data Domain system is turned off but the unit is still plugged in to a live power source. The LED is dark if the unit has no power.
  • Page 42: Installation

    Figure 12: Rack handles b. Open the slide rails package that ships with the Data Domain system. c. Use the slide rail instructions to mount the inner rails onto the Data Domain system and mount the outer rails onto the rack.
  • Page 43 8. Attach the power cord to the power supply. See Figure 13 for the location. 9. Plug the power cord into the power source. 10. Push the power button to start the Data Domain system. See Figure 10 on page 39 for the location of the power button.
  • Page 44: Dhcp Server

    DHCP. The eth0 and eth1 Ethernet interfaces on the back of the Data Domain system (see Figure 13 on page 43) are each labeled with a MAC address. Eth0 and eth1 are copper 1000 Base-T gigabit interfaces.
  • Page 45: Chapter 6: Dd580, Dd565, Dd530, And Dd510 Systems

    The Data Domain DD580, DD580g, DD565, DD530, and DD510 systems use the same operating system as used in other Data Domain systems. Setting up the system and using DD OS features are done in the same way as with other Data Domain systems.
  • Page 46: Hardware Overview

    Hardware Overview Hardware Overview The front and back panels of Data Domain DD580, DD580g, DD565, DD530, and DD510 systems have a number of hardware interfaces and LEDs. The internal and external disk configurations vary by model. This section covers the following: System Features •...
  • Page 47: System Features

    Up to 3 ES20-8TB ES20-8TB * The disk carriers are different than those used in other Data Domain systems. When replacing a disk, use only disks and carriers certified for the corresponding by Data Domain. DD580, DD565, DD530, and DD510 Systems...
  • Page 48: Front Panel

    At the top is the system power on button. Caution Below the power button is a very small button labelled RESET. The button immediately reboots the system. Do not press RESET unless instructed to by Data Domain Technical Support. Table 11: Front panel LEDs...
  • Page 49 Each disk has two LEDs at the bottom of the disk carrier. See Figure 15. The right LED on each disk flashes (green or blue depending on the Data Domain system model) whenever the system accesses the disk. The left LED glows red when the disk has failed. Both LEDs are dark on the disk that is available as a spare.
  • Page 50: Back Panel

    The LED glows amber if the unit has failed, but still has power. The LED also glows amber when the Data Domain system is turned off but the unit is still plugged in to a live power source. The LED is dark if the unit has no power.
  • Page 51: Hardware Interface

    Hardware Overview Hardware Interface The hardware interface panel is where you connect to a Data Domain system with a serial console, a monitor and keyboard, or through an Ethernet connection. See Figure 18 on page 51. The Ethernet interfaces eth0 and eth1 are for data transfer to the Data Domain system or for administrative access over a network.
  • Page 52: System Card Interface

    The 512MB NVRAM card • Optional Serial attached SCSI (SAS) HBA cards for expansion shelves connectivity on the • DD580 and DD565 or dual-port 4Gb Fibre Channel HBA cards for 3rd party storage connectivity on the DD580g. Optional network interface (NIC) cards •...
  • Page 53 Figure 20 is a schematic of the location of system components from the center fans to the back panel of a Data Domain system. The PCI card array is in the back left corner of the chassis when viewed from the front of the Data Domain system.
  • Page 54 The systems use one 512MB NVRAM PCI-X card. A DD580 and DD565 systems have up to two, optional single port SAS PCIe HBAs. Each SAS HBA port accepts a SAS connector and has two LEDs. See the Data Domain Expansion Shelf Hardware Guide for connectivity options.
  • Page 55 The VTL HBAs allow manual failover from one port to another on one HBA or to ports on the other HBA in release DD OS 4.4 or later. To set up failover, use the Data Domain system vtl command to configure all VTL ports with some as secondary. The secondary ports are available for manual failover using the vtl group use command.
  • Page 56 The systems use one 512MB NVRAM PCI-X card. A DD580 and DD565 system has up to two, optional single port SAS PCIe HBAs. Each SAS HBA port accepts a SAS connector and has two LEDs. See the Data Domain Expansion Shelf Hardware Guide for connectivity options.
  • Page 57: Installation

    Ethernet Failover and Aggregation is not supported in DD OS 4.3.x or earlier. The DD580, DD580g, DD565, DD530 and DD510 systems support up to one optional single port 2 Gbps VTL Fibre Channel PCI-X HBAs. A second VTL PCI-X card is not supported.
  • Page 58 Installation c. Slide the system into the rails that are in the rack. The plastic front bezel on the system easily pops off. Do not carry a system by holding the plastic bezel. Always move a system by holding on to the chassis. d.
  • Page 59 See Figure 23 for the location. System power on Power on indicator Figure 23: Data Domain System front panel After the system starts, the power-on LED glows green. See Figure 23 for the location. DD580, DD565, DD530, and DD510 Systems...
  • Page 60: Dhcp Server

    DHCP. The eth0 and eth1 Ethernet interfaces on the back of the Data Domain system are each labeled with a MAC address. Eth0 and eth1 are copper 1000 Base-T gigabit interfaces. The optional eth2. eth3, eth4 and eth5 are for additional fiber or copper Ethernet interfaces.
  • Page 61: Chapter 7: Dd560, Dd460, Dd430, And Dd410 Systems

    The Data Domain DD560, DD560g, DD460, DD460g, DD430, and DD410 systems use the same operating system as used in other Data Domain systems. Setting up the system and using DD OS features are done in the same way as with other Data Domain systems.
  • Page 62: Hardware Overview

    Hardware Overview Hardware Overview The front and back panels of Data Domain DD560, DD560g, DD460, DD460g, DD430, and DD410 systems have a number of hardware interfaces and LEDs. The internal and external disk configurations vary by model. This section covers the following: System Features •...
  • Page 63: System Features

    * The disk carriers are different than those used in other Data Domain systems. When replacing a disk, use only disks and carriers certified for the corresponding by Data Domain. DD560, DD460, DD430, and DD410 Systems...
  • Page 64: Front Panel

    Below the power button is a very small button labelled RESET. The button immediately • reboots the system. Do not press the button unless instructed to by Data Domain Technical Support. The next button down is labelled MUTE and turns off the power supply alarm that buzzes •...
  • Page 65: Back Panel

    Hardware Overview Each disk has two LEDs at the bottom of the disk carrier. See Figure 25. The right LED on each disk flashes green whenever the system accesses the disk. The left LED glows red when the disk has failed. Both LEDs are dark on the disk that is available as a spare. Disk LEDs Figure 25: Disk activity LEDs Back Panel...
  • Page 66: Power Supply Leds

    Figure 27: Power unit LEDs Hardware Interface The hardware interface panel is where you connect to a Data Domain system with a serial console, a monitor and keyboard, or through an Ethernet connection. See Figure 28 on page 67. The Ethernet interfaces eth0 and eth1 are for data transfer to the system or for administrative access over a network.
  • Page 67 Hardware Overview Each Ethernet connection has two LEDs, one on each side. When the LED on the left side is dark, the port has no live connection. When the LED on the left is green, the connection speed is 10/100 Base-T.
  • Page 68: System Card Interface

    Hardware Overview System Card Interface The system card interface area gives access to the cards in the internal PCI card array. See Figure 29 for PCI array slot numbering. See “Preparing for Installation” on page 15 for additional information on each PCI card. Slot numbers NVRAM remove indicator Fault - bad NVRAM card battery...
  • Page 69 Hardware Overview Figure 30 is a schematic of the location of system components from the center fans to the back panel of a system. The PCI card array is in the back left corner of the chassis when viewed from the front of the system.
  • Page 70 A DD560 system has up to one, optional single port SAS PCIe HBAs. Each SAS HBA port accepts a SAS connector and has two LEDs. See the Data Domain Expansion Shelf Hardware Guide for connectivity options. The D4xx systems do not support the SAS HBA and do not support connectivity to external storage.
  • Page 71: Installation

    1. Mount the system in a 3U space in a 19-inch, four-post rack using the slide rails provided by Data Domain. Any other means of mounting the system must be rated for at least 100 pounds (45 kilograms). Do not install a system in a two-post rack.
  • Page 72 Keyboard port Figure 31: Access points 3. For backup and restore communications to and from the Data Domain system, attach at least one Ethernet cable to an Ethernet interface or a Fibre Channel cable to a VTL HBA port on the back panel.
  • Page 73 See Figure 33 for the location. Power button Power-on LED Power unit failure indicator Side bracket Figure 33: Data Domain system front panel After the system starts, the power-on LED glows green. See Figure 33 for the location. DD560, DD460, DD430, and DD410 Systems...
  • Page 74: Dhcp Server

    DHCP Server DHCP Server If one or more of the Data Domain system Ethernet interfaces is to use DHCP, the DHCP server needs MAC addresses for the interfaces and a hostname for the Data Domain system. Data Domain recommends configuring infinite lease IP addresses for the Data Domain system interfaces. All of the interfaces do not need to use DHCP.

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