Eco Pacific Super Star SS Series Installation & Service Instructions Manual page 16

Once the unit is operating, set the thermostat to the temperature which satisfies your comfort
requirements.
Eco Pacific endeavours to produce world class eco friendly high efficiency gas ducted heaters as
per Australian Standards. The company takes utmost care and follows documented systematic
procedures through approved process control plans to produce, test, and pack the Super Star
heaters. Nevertheless, problems may occur if the appliance is not properly transported,
mishandled, not installed properly as per the installation instructions, misused, or failed due to
any abnormal conditions, or due to component failures after a period of normal operations. In
these circumstances, the heater may need service.
Note: If the service call is booked and it is found that the heater was not connected and not
provided with power, gas, and or a suitable thermostat not connected correctly then the call out
charges and ½ hr minimum charges with standard rate will apply to the caller.
If a warranty service is called and the unit is found incorrectly installed the cost of the service
including call out charges at a standard rate with half an hour minimum charge will be applicable
to the installer.
Whilst a service is called it is the responsibility of the owner to provide safe access to the heater.
In absence of this, service call may not be attended and the call out charges will be passed on to
the caller.
In normal circumstances, the heater parts will be serviced as follows-
1) Overheat switches-
The appliance is fitted with 2 auto-resettable overheat safety switches –one each side in the fan
with access from the return air spigot. The appliance is fitted with one more auto resettable switch
in the middle of the heat exchanger front panel below the burner just above a manually resettable
over- temperature switch with a push back black knob. Thus, there are 3 overheat auto resettable
switches and one manual resettable over temperature switch fitted in every Super Star heater to
protect the heater from over heat and to provide safe operation of the appliance. The location of
the switches is given in the following picture 1 and 2, and their temperature ratings are given
below in table 3.
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Eco Pacific/Super Star- Installation and Service Instructions 20173