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Related Manuals for Blackberry SWD-1000192-0414013325-001
Summary of Contents for Blackberry SWD-1000192-0414013325-001
- Page 1 BlackBerry Mobile Voice System Version: 5.0 | Service Pack: 2 Planning Guide...
- Page 2 SWD-1000192-0414013325-001...
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Page 3: Table Of Contents
Support for BlackBerry Enterprise Server failover... Support for PBX failover... How the BlackBerry MVS determines the health of MVS Session Manager instances... Conditions for failover to a standby MVS Session Manager... Scenario: What happens after the active MVS Session Manager stops responding... -
Page 4: Overview
Planning Guide Overview The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following: • Integrate with the phone application on BlackBerry devices so that users can make calls from and receive calls to your organization's work numbers •... -
Page 5: Requirements
• Windows Server 2008 R2 Any of the following BlackBerry® Enterprise Server software: • BlackBerry® Enterprise Server 4.1 SP7 or later for Microsoft® Exchange • BlackBerry Enterprise Server 5.0 or later for Microsoft Exchange • BlackBerry® Enterprise Server 4.1 SP7 or later for IBM® Lotus®... - Page 6 Voice over Mobile support • BlackBerry 6 for the BlackBerry Torch 9800 Any of the following features: • data • voice (not required if you use only Wi-Fi to make and take BlackBerry MVS calls) System requirements: BlackBerry MVS...
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Page 7: System Requirements: Telephony Environment
DTMF tones that are at least 100 milliseconds in duration to devices The Calling Line ID of a received call identifies the BlackBerry MVS call that is presented to the device. The Calling Line ID must be configured in the MVS Console to match the ANI that your organization's telephony environment plans to use for all BlackBerry MVS calls. -
Page 8: System Requirements: Pbx
BlackBerry® Bold™ 9000 device and devices that operate on CDMA networks. The BlackBerry MVS requires a SIP line be connected to the PBX so that the PBX can establish calls to devices. If you configure the BlackBerry MVS for high availability, you must configure a SIP line on each MVS Session Manager. - Page 9 • one that removes an NDD number from phone numbers that are dialed from devices if the BlackBerry MVS user is in the same geographic location as the PBX. The PBX should be configured to manage calls from devices if the user types (519) 555-0100 or (1) (519) 555-0100.
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Page 10: Planning Your Organization's Wi-Fi Infrastructure
If your organization's users make Voice over Wi-Fi calls from a home office or hotspot, you must make sure that the integrated VPN client on their BlackBerry devices is configured for a highly secure connection to your organization's network through the Internet. - Page 11 Planning Guide Best practice: Planning your organization's Wi-Fi infrastructure For more information about planning your organization's Wi-Fi infrastructure, visit http://na.blackberry.com/eng/ ataglance/networks to see the Considerations for Planning and Deploying a Wireless LAN document.
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Page 12: Planning A Blackberry Mvs Installation
MVS Session Manager. You can install only one MVS Session Manager on a computer. If your organization's users are associated with different PBXs, you must configure multiple telephony connectors, which provide connectivity to each PBX. You require only one MVS Console to manage the BlackBerry MVS in each BlackBerry Domain. - Page 13 Best practices for testing network ping time • During times of high network use, the maximum time that a network ping can take to travel from the BlackBerry MVS Server to the BlackBerry Enterprise Server or BlackBerry Configuration Database and back to the BlackBerry MVS Server must be 240 milliseconds.
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Page 14: Configuring Call Direction
You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling. When a BlackBerry device receives or sends a call request, the BlackBerry MVS sends a call request to the PBX so that the PBX can make a call to the device. -
Page 15: Blackberry Mvs High Availability
While the active MVS Session Manager fails over, the users cannot send or receive any BlackBerry MVS calls until the failover process completes. -
Page 16: Support For Blackberry Enterprise Server Failover
The users also cannot send or receive a second call. While the active BlackBerry Enterprise Server fails over, the users cannot send or receive any BlackBerry MVS calls until the failover process completes. -
Page 17: Scenario: What Happens After The Active Mvs Session Manager Stops Responding
The MVS Console determines that the active MVS Session Manager stopped responding, demotes the active MVS Session Manager, and promotes the standby MVS Session Manager to be the active instance. The active MVS Session Manager connects to the active BlackBerry® Enterprise Server. The active MVS Session Manager registers the BlackBerry devices with the PBX. -
Page 18: Glossary
Planning Guide Glossary Automatic Number Identification BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MVS BlackBerry® Mobile Voice System CDMA Code Division Multiple Access... - Page 19 Planning Guide PSTN Public Switched Telephone Network RAID redundant array of independent (or inexpensive) disks Request for Comments Session Initiation Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet. virtual private network Glossary...
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Page 20: Provide Feedback
Planning Guide Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback. To verify that you are using the most recent documentation, refer to www.blackberry.com/go/mvsdocs. Provide feedback... -
Page 21: Legal Notice
Planning Guide Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. - Page 22 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
- Page 23 Planning Guide Legal notice Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto.