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Blackberry CURVE 8980 User Manual

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BlackBerry Curve 8980 Smartphone

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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Page 1 BlackBerry Curve 8980 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-1026376-0713014804-001...
Page 3: Table Of Contents
Contents Welcome to BlackBerry!... Feature availability... Find more information... Start using your device... Navigation and typing... BlackBerry basics... Troubleshooting: Basics... Shortcuts... BlackBerry basics shortcuts... Phone shortcuts... Message shortcuts... Typing shortcuts... File and attachment shortcuts... Media shortcuts... Browser shortcuts... Calendar shortcuts...
Page 4 Perform an action using a voice command... Available voice commands... Change the language for voice commands... Turn off choice lists for voice commands... Change the options for voice prompts... Improve voice recognition... Troubleshooting: Voice dialing... Messages... Message basics... Email messages... PIN messages...
Page 5 File and attachment shortcuts... Troubleshooting: Attachments... Media... Audio and video files... Video camera... Camera... Pictures... Managing media files... Memory and media cards... Transferring and downloading media files... Media shortcuts... Troubleshooting: Media... Browser... Browser basics... Browser bookmarks... Web feeds... Browser options... Browser security...
Page 6 Turn on the alarm... Silence the alarm... Change alarm notification options... Use the stopwatch... Set the timer... Change timer notification options... Troubleshooting: Date, time and alarm... Personal organizer... Contacts... Calendar... Tasks... Memos... Categorizing contacts, tasks, or memos... Calculator... Ring tones, sounds, and alerts... Ring tones, sounds, and alerts basics...
Page 7 Change the language for voice commands... Display and keyboard... Backlighting... Display options... Keyboard... Themes... Troubleshooting: Display... Search... Messages, attachments, and web pages... Organizer data... Search shortcuts... Synchronization... About synchronization... Reconcile email messages over the wireless network... Delete email messages over the wireless network... Prerequisites: Synchronizing organizer data over the wireless network...
Page 8 Return to the previous version of the BlackBerry Device Software... Delete the previous version of the BlackBerry Device Software... Check for BlackBerry Device Software updates that you can install over the wireless network... About updating the BlackBerry Device Software from a web site...
Page 9 Troubleshooting: BlackBerry Device Software... Wireless network coverage... Turn on the connection to the wireless network... Turn off the connection to the wireless network... Turn on or turn off data service or set roaming options... Wireless networks that your device connects to...
Page 10 Set your device to turn on and turn off automatically... Reset the device... Check the battery power level... Extend battery life... Format the device memory or a media card... View the amount of available memory... Best practice: Conserving memory on your device... The application memory on my device is low...
Page 11 Encryption... Memory cleaning... Certificates... PGP keys... Certificate servers... Key stores... Smart cards... Software tokens... VPN settings... About security self-tests... Verify security software... Third-party application control... Troubleshooting: Security... Service books and diagnostic reports... Service books... Diagnostic reports... WLAN diagnostic reports... Service books and diagnostic reports... Service books...
Page 12 Change the display font... Use reverse contrast for the screen display... Use grayscale for the screen display... Set the number of icons that appear on the Home screen... Turn on event sounds... Assign ring tones and alerts to a contact... TTY support...
Page 13: Welcome To Blackberry
Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Page 14: Find More Information
User Guide Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your device.
Page 15: Navigation And Typing
User Guide Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily. Menu key Escape key Move around the screen •...
Page 16: Send An Sms Text Message
• Type part of a contact name. Click a contact. • If your device is connected to a CDMA network, you can type an email address. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Mailing lists, 218 Welcome to BlackBerry!
Page 17: Add A Contact
Related topics Record a video, 15 Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Video Camera icon.
Page 18: Troubleshooting: Basics
User Guide Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 19: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 20: The Battery Is Not Charging
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 21: Shortcuts
To check your voice mail, press and hold 1. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 22: Message Shortcuts
User Guide • If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 23: Typing Shortcuts
User Guide Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, press and hold the letter key until the capitalized letter appears. •...
Page 24: Media Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
Page 25: Calendar Shortcuts
User Guide • To insert a slash mark (/) in the web address field, press the Shift key and the Space key. • To stop loading a web page, press the Escape key. • To close the browser, press and hold the Escape key. On a web page •...
Page 26: Search Shortcuts
User Guide Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
Page 27: Phone
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Page 28: Place A Call On Hold
During a call, press the Speakerphone key ( ) on the keyboard. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
Page 29: Dial An Extension
Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 30: Emergency Calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
Page 31: Turn On Gps Technology
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Page 32: Improve Sound Quality For All Calls
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. From the Home screen, press the Send key.
Page 33: Speed Dial
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 34: Make A Conference Call
User Guide Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant. 3. Type a phone number or highlight a contact.
Page 35: Call Logs
Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 36: Delete Call Logs
User Guide Change call log notes From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Change the call notes. 8.
Page 37: Call Waiting
10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2. Press the Menu key.
Page 38: Change A Call Forwarding Phone Number
To stop forwarding calls, change the Forward Calls field to Never. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key.
Page 39: Call Blocking
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 40: Fixed Dialing
User Guide 5. Press the Menu key. 6. Click Change Password. Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 41: Smart Dialing
User Guide 7. Type your PIN2 code. 8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save. Change a contact in your fixed dialing list From the Home screen, press the Send key. 2.
Page 42: Set The Default Country Code And Area Code
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...
Page 43: Switch The Active Phone Number
Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 44: Turn Off The Prompt That Appears Before You Delete Items
User Guide 7. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose. From the Home screen, press the Send key.
Page 45: Turn On Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 46: Phone Shortcuts
To check your voice mail, press and hold 1. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 47: I Cannot Check My Voice Mail
My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number.
Page 48 User Guide If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 49: Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 50: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 51: Improve Voice Recognition
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Page 52: Messages
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 53: Sending Messages
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.
Page 54: Send An Sms Text Message
User Guide 7. Click Send. Related topics Search for contacts in your organization's address book, 216 Mailing lists, 218 Send an SMS text message You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for SMS text messages and MMS messages.
Page 55 User Guide • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number. 5.
Page 56: Managing Messages
User Guide Managing messages Open a message On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message On the Home screen, click the Messages icon.
Page 57: Delete A Message
User Guide 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click Delete. Delete multiple messages On the Home screen, click the Messages icon.
Page 58: Delete The Original Text From A Reply Message
Reconcile email messages over the wireless network, 270 Attach a file to an email message To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 59 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device. Related topics Stop storing messages sent from your computer on your device, 57...
Page 60: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 61 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 62: Email Message Folders
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry®...
Page 63 You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.
Page 64: Email Message Options
4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 65 User Guide • To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts and Send Delivery Receipts fields. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
Page 66: Receive Only The First Section Of Long Email Messages
6. Click Save. Stop forwarding email messages to your device To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 67: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 68: Sms Text Messages
You can forward SMS text messages as PIN messages or email messages. If your BlackBerry® device is connected to a CDMA network, you can also send an SMS text message to an email address.
Page 69 User Guide • To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.
Page 70 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Page 71: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 72: Mms Messages
You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Page 73 User Guide 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. •...
Page 74: Mms Message Attachments
User Guide MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3.
Page 75 User Guide • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
Page 76: Message List Options
5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server. Messages...
Page 77 • To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
Page 78 User Guide Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default.
Page 79: Block Incoming Messages
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 80: Reset A Blocked Message Counter
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 81 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 82: View Encryption Information For A Weakly Encrypted Message
2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Messages...
Page 83: Encryption Status Indicators
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 84 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 85: Request Delivery Notification For Signed S/Mime-Protected Messages
User Guide Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 86: S/Mime-Protected Message Troubleshooting
About IBM Lotus Notes native encrypted messages If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Page 87: Encrypt A Message Using Ibm Lotus Notes Native Encryption
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
Page 88 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 89 Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Messages...
Page 90 Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 91 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 92 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. On the Home screen or in a folder, click the Options icon.
Page 93: Message Shortcuts
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 94: Troubleshooting Messages
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 95 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 96 Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
Page 97 User Guide I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 98: Messages
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 99 Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.
Page 100 User Guide 7. Click Send. Related topics Search for contacts in your organization's address book, 216 Mailing lists, 218 Send an SMS text message You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for SMS text messages and MMS messages.
Page 101 User Guide • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number. 5.
Page 102 User Guide Managing messages Open a message On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message On the Home screen, click the Messages icon.
Page 103: Email Messages
User Guide 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click Delete. Delete multiple messages On the Home screen, click the Messages icon.
Page 104 Reconcile email messages over the wireless network, 270 Attach a file to an email message To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 105 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device. Related topics Stop storing messages sent from your computer on your device, 57...
Page 106 Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 107 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 108 If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry®...
Page 109 You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.
Page 110 4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 111 User Guide • To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts and Send Delivery Receipts fields. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
Page 112 6. Click Save. Stop forwarding email messages to your device To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 113: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 114: Sms Text Messages
You can forward SMS text messages as PIN messages or email messages. If your BlackBerry® device is connected to a CDMA network, you can also send an SMS text message to an email address.
Page 115 User Guide • To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.
Page 116 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Page 117 Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 118: Mms Messages
You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Page 119 User Guide 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. •...
Page 120 User Guide MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3.
Page 121 User Guide • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
Page 122: Message List Options
5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server. Messages...
Page 123 • To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
Page 124 User Guide Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default.
Page 125 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 126: S/Mime-Protected Messages
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 127 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 128 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Messages...
Page 129 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 130 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 131 User Guide Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 132: Ibm Lotus Notes Native Encrypted Messages
About IBM Lotus Notes native encrypted messages If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Page 133: Pgp Protected Messages
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
Page 134 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 135 Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Messages...
Page 136 Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 137 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 138 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. On the Home screen or in a folder, click the Options icon.
Page 139: Message Shortcuts
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 140: Troubleshooting: Messages
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 141 Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 142 User Guide If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 143 Email message filters, 58 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 144: Files And Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 145 Locate a file saved on your organization's network, 143 Locate a file saved on your organization's network To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 146: Managing Files And Attachments
Send a file as an attachment, 144 Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 147: Rename A File
User Guide View properties for a file You can view the size, author, publication date, and other properties for a file. On the Home screen or in a folder, click the Media icon or Files icon. 2. Navigate to a file. 3.
Page 148: Documents
Documents Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. When the "Password protected document" message appears, press the Escape key.
Page 149: View The Content Of A Cell
User Guide 4. Press the Enter key. View the content of a cell In a spreadsheet, click the trackpad. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 150: Media Files
User Guide Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key. 2.
Page 151: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 152: Troubleshooting: Attachments
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 153: Media
User Guide Media Audio and video files Play a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 169 Transfer a file between your device and your computer in mass storage mode or MTP, 170...
Page 154: Shuffle Songs
User Guide Fast-forward or rewind a media file When playing a media file, click the progress bar. 2. On the trackpad, slide your finger to the right or left. 3. Click the trackpad. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon.
Page 155: Adjust The Volume
User Guide Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 156: About Playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the automatic playlist.
Page 157 User Guide 12. Click Save. Add a song to a playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Press the Menu key. 6. Click Add Songs. 7.
Page 158: Rename A Playlist
User Guide 8. Click OK. 9. Press the Menu key. 10. Click Save. Create an automatic playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Automatic Playlist. 6.
Page 159: Video Camera
User Guide Delete a media file or folder, 163 Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry®...
Page 160: Change The Video Size And Format
Change the location for storing pictures, 159 Move a media file, 163 Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture On the Home screen, click the Camera icon.
Page 161: Set Picture Quality
User Guide Change the size of pictures that you take The larger the picture, the more memory the picture requires. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4. Change the Picture Size field. 5.
Page 162: Pictures
User Guide • To improve the colors in pictures, in the White Balance field, click the current lighting condition. 5. Press the Menu key. 6. Click Save. Apply a color effect to pictures You can apply a sepia or black-and-white color effect to pictures that you take. On the Home screen, click the Camera icon.
Page 163: Zoom In To Or Out From A Picture
Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
Page 164: Managing Media Files
User Guide Change the number of seconds between slides in a slide show On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options. 4. Change the Slide Show Interval field. 5. Press the Menu key. 6.
Page 165: Rename A Picture Or Picture Folder
Rename a playlist, 156 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Pictures icon.
Page 166: Memory And Media Cards
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you might not be able to format your device memory.
Page 167: Turn Off Media Card Support
Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. Depending on your BlackBerry® device model, this feature might not be supported.
Page 168: About Compression
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 169: Turn On Encryption
Set a device password, 333 Repair your media card or device memory CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or device memory. On the Home screen or in a folder, click the Options icon.
Page 170: Transferring And Downloading Media Files
BlackBerry® Desktop Manager. For more information about using the media manager tool, see the help in the Roxio® Media Manager. For more information about using BlackBerry® Media Sync, see the help in BlackBerry Media Sync.
Page 171: Transfer A File Between Your Device And Your Computer Using The Roxio Media Manager
To perform this task, mass storage mode must be turned on. Using BlackBerry® Media Sync, you can synchronize specific iTunes playlists and Windows Media® Player playlists to your BlackBerry device or a random selection of your songs that are not in a playlist.
Page 172: Save A Media File From A Web Page
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer, or your device memory and computer.
Page 173: Download A File Or An Attachment
4. Click Save. Download a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 174: Download A Ring Tone
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
Page 175: Troubleshooting: Media
Try one of the following actions: • If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode or MTP.
Page 176: My Device Does Not Recognize My Media Card
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 177 User Guide Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. Some features are not available on my device The availability of certain features on your BlackBerry®...
Page 178: Browser
3. Press the Enter key. Search the Internet To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 179 For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 180 User Guide Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On a web page, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
Page 181: View A Full Picture On A Web Page
User Guide 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page On a web page, click a media file.
Page 182: Send A Bookmark For A Web Page
For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On a web page, press the Menu key.
Page 183 User Guide 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark folder. 5.
Page 184: Web Feeds
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 185: Browser Options
User Guide 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed On a web page, press the Menu key.
Page 186 User Guide 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. On the Home screen, click the Browser icon.
Page 187: Set The Character Encoding For All Web Pages
6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 188: Clear The Browser History
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 189: Browser Security
Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the web site.
Page 190: About Wtls
About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 191: Add A Trusted Content Server
User Guide Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 192: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 193: Browser Shortcuts
User Guide Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from.
Page 194: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 195: Browser
3. Press the Enter key. Search the Internet To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 196 For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 197 User Guide Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On a web page, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
Page 198: Browser Bookmarks
User Guide 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page On a web page, click a media file.
Page 199 For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On a web page, press the Menu key.
Page 200 User Guide 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark folder. 5.
Page 201: Web Feeds
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 202: Browser Options
User Guide 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed On a web page, press the Menu key.
Page 203 User Guide 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. On the Home screen, click the Browser icon.
Page 204 6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 205 You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 206: Browser Security
Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the web site.
Page 207 About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 208 User Guide Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 209: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 210: Browser Shortcuts
User Guide Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from.
Page 211: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 212: Date, Time, And Alarm
12. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. On the Home screen or in the Applications folder, click the Clock icon.
Page 213: Change The Clock Face
User Guide 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 214: Change Alarm Notification Options
User Guide 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes.
Page 215: Change Timer Notification Options
User Guide Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Stopwatch. 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. •...
Page 216: Troubleshooting: Date, Time And Alarm
(such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
Page 217: Personal Organizer
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 218: Delete A Contact
4. Click Delete. Search for contacts in your organization's address book To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
Page 219: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 220: Mailing Lists
Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Personal organizer...
Page 221: Create A Mailing List
User Guide Create a mailing list On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click New Group. 4. Type a name for the mailing list. 5. Press the Menu key. 6. Click Add Member. 7.
Page 222: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 223: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 224: Calendar Basics
User Guide Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 225: Schedule A Meeting
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 226: Check Spelling
Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
Page 227: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 228: Change The List Of Participants For A Meeting
Delegate a meeting invitation, 226 Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 229: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 230: Calendar Options
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. On the Home screen, click the Calendar icon.
Page 231: View Tasks In A Calendar
User Guide 4. Click General Options. 5. Change the Default Reminder field. 6. Press the Menu key. 7. Click Save. Related topics Turn off your device, 327 Change the snooze time for reminders, 229 Change the start and end time for days On the Home screen, click the Calendar icon.
Page 232 3. Click Options. 4. Click General Options. 5. Change the Keep Appointments field. 6. Press the Menu key. 7. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Personal organizer...
Page 233: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 234: Change The Default Calendar
User Guide 4. Click a calendar. 5. Change the Appointment Color field. 6. Press the Menu key. 7. Click Save. Change the calendar that reminds you of appointments On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
Page 235: Troubleshooting: Calendar
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 236: Tasks
User Guide Tasks Task basics Create a task On the Home screen or in the Applications folder, click the Tasks icon. 2. Click Add Task. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 237: Hide Completed Tasks
User Guide • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks On the Home screen or in the Applications folder, click the Tasks icon. 2.
Page 238 On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Personal organizer...
Page 239: Memos
User Guide Memos Memo basics Create a memo On the Home screen or in the Applications folder, click the MemoPad icon. 2. Click Add Memo. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo On the Home screen or in the Applications folder, click the MemoPad icon.
Page 240: Categorizing Contacts, Tasks, Or Memos
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 241: Create A Category For Contacts, Tasks, Or Memos
User Guide Create a category for contacts, tasks, or memos You can create categories to organize items in the contacts application, tasks application, and memos application. On the Home screen, click an application icon. 2. Press the Menu key. 3. Click Filter. 4.
Page 242: Use The Calculator
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Page 243: Ring Tones, Sounds, And Alerts Basics
About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All Alerts Off.
Page 244: Change A Sound Profile
User Guide Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. On the Home screen, click the Sounds icon. 2.
Page 245: Download A Ring Tone
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 246: Led Notification
User Guide LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 247: Troubleshooting: Ring Tones, Sounds, And Alerts
My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
Page 248: Typing
User Guide Typing Typing basics Cut, copy, and paste text With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5.
Page 249: Switch Typing Input Methods When You Are Typing
Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType.
Page 250: Typing Options
Typing options Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input.
Page 251: Spelling Checker
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3.
Page 252: Change Options For Checking Spelling
User Guide Correct spelling quickly while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Click the trackpad. 3. Perform one of the following actions: • To replace the misspelled word with a suggested spelling, click a word in the list that appears.
Page 253: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 254: Stop Adding Items To The Custom Dictionary Automatically
7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input.
Page 255: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 256: Typing Shortcuts
User Guide 3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save. Delete an AutoText entry On the Home screen or in a folder, click the Options icon. 2. Click AutoText. 3. Highlight an AutoText entry. 4.
Page 257: Troubleshooting: Typing
User Guide Troubleshooting: Typing I cannot check spelling You can only check the spelling of text that you type. You can check spelling in English, German, Spanish, French, Dutch, Italian, Portuguese, Arabic, Danish, Greek, Norwegian, Russian, Swedish, Turkish, Afrikaans, Catalan, Czech, and Hungarian. Typing...
Page 258: Change The Typing Input Language
Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 259: Use A Shortcut To Switch Typing Input Languages While You Type
5. Click Save. Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 260: Change The Display Options For Contacts
For more information, contact your wireless service provider or administrator. Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 261: Display And Keyboard
User Guide Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon. 2.
Page 262: Set Owner Information
4. Press the Menu key. 5. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. On the Home screen or in a folder, click the Options icon. 2. Click Owner.
Page 263: Move An Application Icon
User Guide You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders. Add an application folder On the Home screen, press the Menu key.
Page 264: Keyboard
User Guide 2. Press the Menu key. 3. Click Delete. Set the number of icons that appear on the Home screen On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Grid Layout field. 5.
Page 265: Set The Trackpad Sensitivity
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 266: Troubleshooting: Display
Troubleshooting: Display My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackpad or press a key.
Page 267: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 268: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
Page 269: View A List Of Saved Searches
User Guide Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2.
Page 270: Organizer Data
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
Page 271: Search Shortcuts
User Guide Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
Page 272: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the Help in the BlackBerry Desktop Manager.
Page 273: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 274: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Page 275: Prerequisites: Restoring Data Over The Wireless Network
Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 276: Troubleshooting: Synchronization
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.
Page 277 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 278: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 279: Switch To A Paired Bluetooth Enabled Device During A Call
Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range.
Page 280: Delete A Paired Bluetooth Enabled Device
7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options.
Page 281: Bluetooth Technology Options
SIM Access: If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Page 282: Restrict Outgoing Calls
6. Press the Menu key. 7. Click Save. Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options.
Page 283: Turn Off The Prompt That Appears When Connecting Or Pairing
User Guide 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options. 3. Press the Menu key. 4. Click Options. 5. Change the LED Connection Indicator field to Off. 6.
Page 284: Troubleshooting: Bluetooth Technology
7. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. On the Home screen, click the Manage Connections icon.
Page 285 User Guide • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. In particular, many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit.
Page 286: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 287: Prevent Others From Tracking Your Location
6. Click Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
Page 288: Map Basics
• To specify a location for a contact, type the contact name in the Enter (or Select) Start Location field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 289: View An Address On A Map Using A Link
• To view a location for a contact, type the contact name in the Find field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 290: Navigation
9. Click Lookup Address. Show or hide a layer on a map You can set your BlackBerry® device to display routes and locations that you have viewed recently on a map, as well as routes and locations that you have bookmarked.
Page 291: Maps Bookmarks
User Guide Pan a map On a map, slide your finger in any direction on the trackpad. Maps bookmarks Add a bookmark for a location or route On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3.
Page 292: Map Options
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
Page 293: Keep Backlighting On When You Track Your Movement
User Guide View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. On a map, press the Menu key. 2.
Page 294: Map Shortcuts
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 295 User Guide Maps Feature availability, 0...
Page 296: Keep An Application Running And Switch To Another Application
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 297: Close An Application So That It Is Not Running
Using an existing PayPal® account, you can buy and download items over the wireless network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World, visit www.blackberryappworld.com.
Page 298: Add, Update, Or Return To The Previous Version Of An Application Using The Application Center
About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.
Page 299: Receive A Device Password Prompt Before You Add An Application
User Guide Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 300: Troubleshooting: Applications
I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
Page 301: Update The Blackberry Device Software Over The Wireless Network
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
Page 302: Check For Blackberry Device Software Updates That You Can Install Over The Wireless Network
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 303: Update The Blackberry Device Software From A Web Site
User Guide The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
Page 304 Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. BlackBerry Device Software...
Page 305: Update The Blackberry Device Software Over The Wireless Network
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
Page 306: Check For Blackberry Device Software Updates That You Can Install Over The Wireless Network
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 307: Update The Blackberry Device Software From A Web Site
User Guide The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
Page 308 Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. BlackBerry Device Software...
Page 309: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 310: Check The Status Of Network Connections And Services
User Guide Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device BlackBerry® Curve™ 8980 smartphone Turn on LED notification for wireless coverage On the Home screen or in a folder, click the Options icon.
Page 311: About Wireless Coverage Indicators
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Page 312: Delete A Wireless Network From The Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 313: Troubleshooting Wireless Network Coverage
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 314: I Cannot Synchronize A Certificate
I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
Page 315: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 316: Wireless Networks That Your Device Connects To
Your device is accessing BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi® connection. White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi connection.
Page 317: Check The Status Of Network Connections And Services
About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
Page 318: Preferred Wireless Network List
If your device includes Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi- Fi connection.
Page 319: Delete A Wireless Network From The Preferred Wireless Network List
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported.
Page 320: Troubleshooting: Wireless Network Coverage
User Guide Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list. On the Home screen, click the Manage Connections icon.
Page 321: About Connecting To A Wi-Fi Network
About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry® device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages, and so on.
Page 322: Connect To A Wi-Fi Network Using The Push Button Setup Method
User Guide 5. When you are prompted to save a profile for the Wi-Fi network, click Next so that your BlackBerry device connects to the Wi-Fi network automatically next time. 6. On the Wi-Fi Setup Complete screen, do any of the following: •...
Page 323: Change The Order Of Wi-Fi Profiles
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options. About Wi-Fi profiles When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that your BlackBerry® device connects to the Wi-Fi network automatically next time.
Page 324: Turn Off The Prompt That Appears For Hotspots And Wi-Fi Networks That You Connect To Manually
4. Press the Menu key. 5. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable. Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually If a known hotspot requires you to log in manually or if you have saved a Wi-Fi®...
Page 325 If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Page 326 If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi- Fi® network. IP Address: Type the IP address for your device.
Page 327: Uma Connection Settings
Set your device to connect to a specific Wi-Fi network By default, your BlackBerry® device regularly scans for Wi-Fi® networks and automatically connects to the network that has the highest priority in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks.
Page 328: Wi-Fi Technology Troubleshooting
• Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
Page 329: Power, Battery, And Memory
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
Page 330: Best Practice: Conserving Memory On Your Device
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you might not be able to format your device memory.
Page 331: The Application Memory On My Device Is Low
The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
Page 332: Copy Contacts From Your Sim Card To Your Contact List
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 333: Store Sms Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Page 334: Change The Display Name For A Phone Number
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 335: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 336: Lock The Keyboard
Lock the keyboard If you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
Page 337: Password Keeper
6. Click Wipe. If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Page 338 User Guide 3. Click Options. 4. Set the random password fields. 5. Press the Menu key. 6. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon.
Page 339: Change The Password Keeper Password
User Guide Delete a password from the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4. Click Delete. Change the password keeper password On the Home screen or in the Applications folder, click the Password Keeper icon.
Page 340: Encryption
About encrypting data in the device memory When encryption for the device memory is turned on, your BlackBerry® device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 341: About Encryption Keys
Set a device password, 333 Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked.
Page 342: Memory Cleaning
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Manager, if it includes the email settings tool. For more information, see the online help that is available in the BlackBerry Desktop Manager.
Page 343 4. Click Memory Cleaning. 5. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No.
Page 344: Certificates
When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profiles shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
Page 345: Certificate Properties
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 346 6. Click one of the following menu items: • Show My Certs • Show Others Certs • Show CA Certs • Show Root Certs To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Lock your device...
Page 347: Certificate Status
User Guide Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon. 2. Click Security Options.
Page 348 User Guide The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. Status indicators for certificate authority profiles A valid certificate is associated with the certificate authority profile.
Page 349: Certificate Revocation Reasons
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 350: Certificate Options
User Guide Certificate options Change the display name for a certificate On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificates. 5. Highlight a certificate. 6. Press the Menu key. 7.
Page 351: Certificate Shortcuts
10. Press the Menu key. 11. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen or in a folder, click the Options icon.
Page 352: Pgp Keys
User Guide • To view root certificates, press the Alt key and R. • To view all certificates, press the Alt key and A. PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server. On the Home screen or in a folder, click the Options icon.
Page 353 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 354: Clear The Pgp Data Cache
This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 355 PGP key status PGP key status indicators The PGP® key has a corresponding private key that is stored on your BlackBerry® device. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak.
Page 356: Pgp Key Revocation Reasons
User Guide Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. On the Home screen or in a folder, click the Options icon.
Page 357: Pgp Key Shortcuts
11. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon.
Page 358: Change Connection Information For A Certificate Server
• Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Page 359: Send Connection Information For A Certificate Server
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 360: Key Stores
7. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 361: Change The Service That Your Device Uses To Download Certificates
7. Click Save. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.
Page 362: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 363: About Using A Smart Card With Your Device
Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
Page 364: About Smart Password Entry
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 365: Prerequisites: Using Authentication Certificates
If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Use a certificate to encrypt the encryption keys on your device To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 366: Turn Off Notification For Smart Card Connections
You can use a smart card for two-factor authentication when you unlock your device, or you can use a software token for two-factor authentication when you use your device with RSA® software as a hardware token. If you have a WLAN enabled BlackBerry device, you can also use a software token for two-factor authentication when you log in to a VPN or connect to a WLAN network.
Page 367: Software Tokens
About software tokens You might need a software token to log in to a VPN. If you have a WLAN enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a WLAN network. A software token includes a token code that your device regenerates periodically and a PIN.
Page 368: About Vpn Profiles
About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If you have a WLAN enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a WLAN network.
Page 369: Third-Party Application Control
User Guide About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software On the Home screen or in a folder, click the Options icon.
Page 370: About Direct Internet Connections For Third-Party Applications
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 371: Turn Off A Prompt For A Third-Party Application Connection
Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 372: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...
Page 373: Troubleshooting Security
Troubleshooting security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 374: Security Basics
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 375 Lock the keyboard If you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
Page 376: Password Keeper
6. Click Wipe. If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Page 377 User Guide 3. Click Options. 4. Set the random password fields. 5. Press the Menu key. 6. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon.
Page 378 User Guide Delete a password from the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4. Click Delete. Change the password keeper password On the Home screen or in the Applications folder, click the Password Keeper icon.
Page 379: Encryption
About encrypting data in the device memory When encryption for the device memory is turned on, your BlackBerry® device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 380 Set a device password, 333 Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked.
Page 381: Memory Cleaning
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Manager, if it includes the email settings tool. For more information, see the online help that is available in the BlackBerry Desktop Manager.
Page 382 4. Click Memory Cleaning. 5. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No.
Page 383: Certificates
When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profiles shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
Page 384 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 385 6. Click one of the following menu items: • Show My Certs • Show Others Certs • Show CA Certs • Show Root Certs To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Lock your device...
Page 386 User Guide Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon. 2. Click Security Options.
Page 387 User Guide The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. Status indicators for certificate authority profiles A valid certificate is associated with the certificate authority profile.
Page 388 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 389 User Guide Certificate options Change the display name for a certificate On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificates. 5. Highlight a certificate. 6. Press the Menu key. 7.
Page 390 10. Press the Menu key. 11. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen or in a folder, click the Options icon.
Page 391: Pgp Keys
User Guide • To view root certificates, press the Alt key and R. • To view all certificates, press the Alt key and A. PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server. On the Home screen or in a folder, click the Options icon.
Page 392 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 393 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 394 PGP key status PGP key status indicators The PGP® key has a corresponding private key that is stored on your BlackBerry® device. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak.
Page 395 User Guide Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. On the Home screen or in a folder, click the Options icon.
Page 396 11. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon.
Page 397: Certificate Servers
• Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Page 398 Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 399: Key Stores
7. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 400 7. Click Save. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.
Page 401 Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 402: Smart Cards
You can use a smart card for two-factor authentication when you unlock your device, or you can use a software token for two-factor authentication when you use your device with RSA® software as a hardware token. If you have a Wi-Fi® enabled BlackBerry device, you can also use a software token for two-factor authentication when you log in to a VPN or connect to a Wi-Fi network.
Page 403: Import A Certificate From A Smart Card
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 404 Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.
Page 405 If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
Page 406: Vpn Settings
About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your device regenerates periodically and a PIN.
Page 407 11. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
Page 408: Third-Party Application Control
User Guide About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software On the Home screen or in a folder, click the Options icon.
Page 409 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 410 Connection permissions for third-party applications USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device. Bluetooth: Set whether third-party applications can use Bluetooth® connections.
Page 411 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 412: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 413: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 414: Run A Diagnostic Report
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 415: View The Version Number Of The Blackberry Device Software On Your Device
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 416: Wlan Diagnostic Reports
Set a default recipient for WLAN diagnostic reports If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 417 User Guide Service books and diagnostic reports 4. Click WLAN Tools. 5. Click WLAN Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Type the contact information. 9. Press the Menu key. 10. Click Save.
Page 418: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 419: Diagnostic Reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 420 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 421: Submit A Wi-Fi Diagnostic Report
Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 422 User Guide 4. Click Wi-Fi Tools. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Type the contact information. 9. Press the Menu key. 10. Click Save. Service books and diagnostic reports...
Page 423: Brickbreaker Capsules
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 424: Brickbreaker Scoring
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 425: Submit A Score To The Brickbreaker High Score Web Site
User Guide 3. Click Options. 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 5.
Page 426: Word Mole Game Basics
User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 427: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 428: Multiplayer Games
User Guide 3. Click Resume Game. 4. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. On the High scores screen, in the Username field, type a user name.
Page 429: Troubleshooting: Word Mole
Troubleshooting: Word Mole I cannot connect to a multiplayer game Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are the game organizer, try resending the invitation. • If you are a game participant, try accepting the invitation again.
Page 430 User Guide Word Mole game Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Page 431: About Accessibility Options
User Guide Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Change the display font On the Home screen or in a folder, click the Options icon.
Page 432: Assign Ring Tones And Alerts To A Contact
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 433: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 434: Predictive Input Method
• To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon.
Page 435: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 436 User Guide DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 437 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 438 User Guide A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 439 User Guide teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security Glossary...
Page 440: Legal Notice
Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 441 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 442 User Guide The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 443 WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 8980 smartphone model number: RCW41GW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.

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