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PROBLEM: Faucet will not turn on
POSSIBLE CAUSE
Low Battery – System Disabled
Power Supply Failure
Cable Not Connected
Electronic PCB is Defective
Sensor is Not Working
Sensor is Optically Occluded
PROBLEM: Operation Seems Erratic / False Triggering Occurs
POSSIBLE CAUSE
Sensor is Optically Occluded
Rapid Drip or Slight Stream
PROBLEM: Batteries Don't Last Very Long
POSSIBLE CAUSE
Cheap Batteries
Batteries Near End-of-Life
INTELLI-FLO
Encore Plumbing Products are manufactured to a rigid code
of quality standards and subjected to extensive testing prior to
shipment. We ensure that each product that leaves our factory
is in perfect working order. With proper care this Encore Product
will provide its user years of satisfying service.
Component Hardware warrants that its Encore KE19, KE21 and
KE25 Series of electronic faucets will remain free from defects
in material and workmanship for three (3) years from the user's
date of purchase. Liability under this limited warranty is restricted
to replacement of, or repair of, the Encore Series product or
part found to be defective. Component Hardware shall not be
responsible for labor costs or any other damages, either direct
or consequential. Encore Series products or parts which have
been altered in any manner after purchase are excluded from
this limited warranty. Component Hardware does not assume
responsibility for any damage incurred as a result of shipping.
Those claims must be filed with the shipper. This warranty does
not apply in states or provinces, which do not permit restrictions
on the length of warranty or on the exclusion of direct or
consequential damages.
Replacement or repair of a product or part under this limited
warranty will be made within a reasonable time after Component
Hardware is notified of the alleged defect or, if Component
Hardware desires to inspect the allegedly defective product or
part, within a reasonable time after that inspection.
FOR ADDITIONAL INFORMATION ON REPLACEMENT PARTS OR A LIST OF LOCAL DISTRIBUTORS
PLEASE VISIT OUR WEBSITES: www.encoreplumbing.com • www.componenthardware.com
TROUBLESHOOTING GUIDE
DIAGNOSIS
RED LED Double-Flashes Every 5 Seconds
Weak or Dead Batteries
One or More Batteries Polarity-Reversed
Adapter is Not Working
Cable Disconnected
Cable Improperly Mated
Press FLUSH button; Water should flow
Wave Hand in Front of Sensor; LED Should Blink
Soap, Scum, or Object Blocking Sensor
DIAGNOSIS
Soap, Scum, or Object Blocking Sensor
Water Should be "OFF" When Valve is closed
DIAGNOSIS
Low Battery RED LED Alert Occurs After a Relatively Short
Period of Time
ELECTRONIC FAUCETS WARRANTY
™
ANY WARRANTIES, REPRESENTATIONS OR STATEMENTS
BY AN AGENT OF COMPONENT HARDWARE THAT DIFFER IN
ANY WAY FROM THE TERMS OF THIS WRITTEN AGREEMENT
SHALL HAVE AND SHALL BE GIVEN NO FORCE OR EFFECT.
No defective product or part should be shipped to Component
Hardware without authorization obtained from it in advance.
Claims for unauthorized shipping expenses will not be honored.
At Component Hardware's option, it may request return of the
allegedly defective product or part for inspection. Permitted
returns of allegedly defective products or parts under this limited
warranty shall be delivered to Component Hardware, 1890
Swarthmore Avenue, Lakewood, NJ 08701. Please mark carton
Attn: ENCORE WARRANTY DEPARTMENT.
THIS LIMITED WARRANTY IS GIVEN EXPRESSLY AND IN LIEU
OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE,
OR OTHERWISE, AND CONSTITUTES THE ONLY WARRANTY
MADE BY COMPONENT HARDWARE.
1890 Swarthmore Avenue • PO Box 2020, Lakewood, New Jersey 08701-4530 U.S.A.
www.componenthardware.com
SOLUTION
Replace Batteries
Replace Batteries
Correctly Install Batteries
Verify Outlet Has Power
Replace Adapter
Connect Cable
Reconnect Cable Properly
Replace PCB
Replace Sensor
Clean Sensor
SOLUTION
Clean Sensor
Replace Valve
SOLUTION
Replace Batteries with New Alkaline
Batteries and/or Use Adapter
®
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