Blackberry 8707 Series User Manual
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Blackberry 8707 Series User Manual

Blackberry wireless handheld user guide
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BlackBerry 8707 Series

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  • Page 1: User Guide

    User Guide BlackBerry 8707 Series...
  • Page 2 SWD-129381-0116055452-001...

  • Page 3: Table Of Contents

    Create a link for a PIN ... 9 Expand a folder ... 10 Collapse a folder ... 10 BlackBerry basics shortcuts ... 10 No application opens when I press a Convenience key ... 10 Shortcuts ... 11 BlackBerry basics shortcuts ... 10 Phone shortcuts ...
  • Page 4 Phone troubleshooting ... 33 Email messages ... 35 Email message basics ... 35 Email message folders ... 37 Sent messages ... 38 Email message filters ... 39 Email message forwarding ... 42 Message settings ... 43 Message list settings ... 45 Message shortcuts ...
  • Page 5 Typing shortcuts ... 12 Search ... 91 About search ... 91 Search for messages ... 91 Search criteria ... 91 View a list of saved searches ... 92 Change a saved search ... 92 Delete a saved search ... 92 Search for messages by contact or subject ...
  • Page 6 Links, pictures, and web page addresses ... 109 Web page requests ... 111 Bookmarks ... 111 Web feeds ... 114 Browser settings ... 115 Browser security ... 118 Browser push ... 120 Browser shortcuts ... 14 Browser troubleshooting ... 122 Applications ...
  • Page 7 Contact troubleshooting ... 147 Calendar ... 149 Calendar basics ... 149 Meetings ... 151 Calendar settings ... 152 Calendar shortcuts ... 15 Calendar troubleshooting ... 154 Tasks ... 157 Task basics ... 157 Categories ... 143 Task list settings ... 160 Memos ...
  • Page 8 LED notification ... 181 Custom notification ... 182 Notification profile troubleshooting ... 184 BlackBerry Messenger ... 185 Contacts ... 185 Conversations ... 187 Availability ... 189 Display and keyboard ... 191 Backlighting ... 191 Display settings ... 192 Keyboard settings ... 193 Themes ...
  • Page 9 Check the battery power level ... 201 Reset the device ... 201 Extend battery life ... 201 SIM card ... 203 About the SIM card phone book ... 145 Load the SIM card phone book ... 145 Add a contact to your SIM card ... 145 Copy contacts from your SIM card to your address book ...
  • Page 10 About service books ... 221 Accept a service book ... 221 Delete a service book ... 221 Troubleshooting ... 223 BlackBerry Basics troubleshooting ... 223 Phone troubleshooting ... 33 Message troubleshooting ... 48 Attachment troubleshooting ... 100 Synchronization troubleshooting ... 104 Browser troubleshooting ...

  • Page 11: Blackberry Basics

    Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

  • Page 12: Expand A Folder

    1. Click a folder with a minus sign (-) beside it. 2. Click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackwheel. • To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

  • Page 13: Shortcuts

    Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackwheel. • To move the cursor in a different direction, hold the Alt key and roll the trackwheel. • To exit a screen or move back a page in the browser, press the Escape key.

  • Page 14: Typing Shortcuts

    • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list •...

  • Page 15: Search Shortcuts

    • To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols •...

  • Page 16: Browser Shortcuts

    • To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. •...

  • Page 17: Maps Shortcuts

    Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. • To hide status information at the top of a map, press U. •...

  • Page 19: Phone

    Phone Phone basics Find your phone number Open the phone. The My Number field displays your phone number. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. •...

  • Page 20: Switch Calls

    Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

  • Page 21: Emergency Calls

    About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically.

  • Page 22: Voice Mail

    Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, click the trackwheel. 2. Click Call Voice Mail. Set a voice mail access number If your SIM card is set up for voice mail, the voice mail access number might already be available.

  • Page 23: Conference Calls

    Change a speed dial number 1. In the phone, click the trackwheel. 2. Click View Speed Dial List. 3. Click a contact or phone number. 4. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact name>.

  • Page 24: Caller Id

    Disconnect a contact from a conference call 1. During a conference call, click the trackwheel. 2. Click Drop Call. 3. Click a contact. Leave a conference call 1. During a conference call, click the trackwheel. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1.

  • Page 25: Call Logs

    You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.

  • Page 26: Call Waiting

    Change call log notes 1. In the phone, highlight a call log. 2. Click the trackwheel. 3. Click View History. 4. Click the trackwheel. 5. Click Edit Notes. 6. Change the call notes. 7. Click the trackwheel. 8. Click Save. Forward a call log 1.

  • Page 27: Call Forwarding

    Turn on call waiting 1. In the phone, click the trackwheel. 2. Click Options. 3. Click Call Waiting. 4. Set the Call Waiting Enabled field to Yes. 5. Click the trackwheel. 6. Click Save. To turn off call waiting, set the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card.

  • Page 28: Add A Call Forwarding Phone Number

    Add a call forwarding phone number 1. In the phone, click the trackwheel. 2. Click Options. 3. Click Call Forwarding. 4. Click the trackwheel. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8. Click the trackwheel. 9.

  • Page 29: Call Blocking

    About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network.

  • Page 30: Turn On Fixed Dialing

    You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

  • Page 31: Smart Dialing

    5. Click the trackwheel. 6. Click Edit. 7. Change the contact information. 8. Click the trackwheel. 9. Click Save. Delete a contact from your fixed dialing list 1. In the phone, click the trackwheel. 2. Click Options. 3. Click FDN Phone List. 4.

  • Page 32: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 33: Turn Off The Prompt That Appears Before You Delete Items

    3. Click General Options. 4. Set the Restrict My Identity field to Always. 5. Click the trackwheel. 6. Click Save. Turn on dialing from the Lock screen 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Allow Outgoing Calls While Locked field to Yes. 4.
  • Page 34 6. Click Save. About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode Verify that your BlackBerry®...

  • Page 35: Phone Troubleshooting

    Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

  • Page 37: Email Messages

    5. Click the trackwheel. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

  • Page 38: Reply To A Message

    3. Click a contact. 4. Click Continue. Set the importance level for a message 1. When composing a message, click the trackwheel. 2. Click Options. 3. Set the Importance field. 4. Click the trackwheel. 5. Click Save. Save a message 1.

  • Page 39: Email Message Folders

    You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.

  • Page 40: Sent Messages

    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

  • Page 41: Email Message Filters

    Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Stop storing messages sent from your device on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer.

  • Page 42: Create An Email Message Filter

    Create an email message filter Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 43: Change An Email Message Filter

    Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

  • Page 44: Email Message Forwarding

    Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 45: Message Settings

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 46: Add A Signature

    Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 47: Message List Settings

    2. Click General Settings. 3. Perform any of the following actions: • To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the Other Messages field.
  • Page 48 5. Click the trackwheel. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
  • Page 49 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5.

  • Page 50: Message Troubleshooting

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 51 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 52 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...

  • Page 53: Pin Messages

    About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account.
  • Page 54 Blind carbon copy a contact 1. When composing a message, click the trackwheel. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, click the trackwheel. 2. Click Attach Address. 3. Click a contact. 4. Click Continue. Set the importance level for a message 1.
  • Page 55 Forward a message 1. In a message, click the trackwheel. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1. In a message, click the trackwheel. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2.
  • Page 56 • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
  • Page 57 5. Click the trackwheel. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
  • Page 58 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 59: I Cannot Send Messages

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

  • Page 60: I Am Not Receiving Messages

    I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

  • Page 61: Sms Text Messages

    1. In a message list, click a message. 2. Click Open. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.
  • Page 62 1. When composing an SMS text message, click the trackwheel. 2. Click Add Recipient. Save a draft of a message 1. When composing a message, click the trackwheel. 2. Click Save Draft. Save a message 1. In a message, click the trackwheel. 2.
  • Page 63 Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened. • Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

  • Page 64: Cell Broadcasting

    About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
  • Page 65 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. In the device options, click Advanced Options. 2.

  • Page 66: Store Sms Text Messages On Your Sim Card

    4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
  • Page 67 4. Click Save. Message list settings View more of the subject line for messages 1. In a message list, click the trackwheel. 2. Click Options. 3. Click General Options. 4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. •...
  • Page 68 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
  • Page 69 4. Click the trackwheel. 5. Click Save. Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1.

  • Page 70: I Cannot Send Sms Text Messages

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 71 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 73: Mms Messages

    Find your MMS phone number Open the phone. The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number. Open an MMS message 1.
  • Page 74 • If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackwheel. • If the contact is in your address book, click a contact. Click an email address or MMS phone number. 5.
  • Page 75 • To change the message, click Edit. Change the message. Click the trackwheel. Click Send. • To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact. Click the trackwheel. Click Send. •...

  • Page 76: Mms Message Attachments

    Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, web page, or memo, click the trackwheel. 2.
  • Page 77 2. Click View Appointment. 3. Click the trackwheel. 4. Click Add To Calendar. Add a contact to your address book from an MMS message 1. In an MMS message, click a vCard® attachment. 2. Click View Attachment. 3. Click the trackwheel. 4.
  • Page 78 View the size of an MMS message before sending it 1. In an MMS message, click the trackwheel. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2.
  • Page 79 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.

  • Page 80: Hide Sent Messages

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
  • Page 81 Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

  • Page 82: I Cannot Attach A File To An Mms Message

    I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
  • Page 83 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 85: Typing

    Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü...
  • Page 86 Clear a field 1. When typing text, click the trackwheel. 2. Click Clear Field. Highlight a line of text 1. Place the cursor where you want to highlight the line of text. 2. Click the trackwheel. 3. Click Select. 4. Roll the trackwheel. Highlight text character by character 1.

  • Page 87: Typing Input Methods

    Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.

  • Page 88: Word List

    3. Click the trackwheel. 4. Click Save. Set the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language. 2. Set the Input Language field.
  • Page 89 3. Click the trackwheel. 4. Click Clear Custom Wordlist. Stop displaying contacts in the list that appears when typing By default, your BlackBerry® device recognizes contacts when you type them. 1. In the device options, click Language. 2. Click Input Options.

  • Page 90: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 91: Delete An Autotext Entry

    3. Click Edit. 4. Change the AutoText entry. 5. Click the trackwheel. 6. Click Save. Delete an AutoText entry 1. In the device options, click AutoText. 2. Highlight an AutoText entry. 3. Click the trackwheel. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice.
  • Page 92 • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. • To type the currency symbol assigned to the Currency key, press the Currency key. Work with text • To highlight a line of text, press the Shift key and roll the trackwheel. •...

  • Page 93: Search

    Message: Type text that the search should find in the body of messages. Service: If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages.

  • Page 94: View A List Of Saved Searches

    Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. In a message list, click the trackwheel. 2. Click Search. 3. Click the trackwheel. 4. Click Recall. Change a saved search 1.

  • Page 95: Search For Organizer Data And Messages That Contain Specific Information

    Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key.

  • Page 97: Attachments

    About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.

  • Page 98: Document Attachments

    Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, web page, or memo, click the trackwheel. 2.

  • Page 99: Spreadsheet Attachments

    Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackwheel. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Click the trackwheel. View the content of a cell 1. In a spreadsheet cell, click the trackwheel. 2.

  • Page 100: Media Attachments

    • To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Click the trackwheel. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.

  • Page 101: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry® device address book. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.

  • Page 102: Attachment Troubleshooting

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

  • Page 103: Synchronization

    • If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.

  • Page 104: Wireless Data Synchronization Prerequisites

    • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. • Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator.

  • Page 105: Manage Data Synchronization Conflicts

    About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager.

  • Page 106: Synchronization Troubleshooting

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
  • Page 107 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 109: Browser

    BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.

  • Page 110: Refresh A Web Page

    2. Click Back or Forward. View a thumbnail version of a web page 1. On a web page, click the trackwheel. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2.

  • Page 111: Links, Pictures, And Web Page Addresses

    Return to the home page 1. On a web page, click the trackwheel. 2. Click Home. Hide the browser 1. In the browser, click the trackwheel. 2. Click Hide. Close the browser 1. In the browser, click the trackwheel. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1.

  • Page 112: Zoom In To Or Out From A Picture

    2. Click the trackwheel. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, click the trackwheel. 2.

  • Page 113: Web Page Requests

    • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Click the trackwheel. 6. Click Save Options. Load pictures on a web page 1. On a web page, click the trackwheel. 2. Perform one of the following actions: •...

  • Page 114: Add A Bookmark

    Add a bookmark 1. On a web page, click the trackwheel. 2. Click Add Bookmark. 3. In the Auto Synchronize field, set how often the browser should check for updates to the web page. 4. In the Start time field, set the time of day when the browser should start checking for updates. 5.
  • Page 115 5. Click Delete Bookmark. Add a bookmark folder 1. On a web page, click the trackwheel. 2. Click Bookmarks. 3. Click the trackwheel. 4. Click Add Subfolder. File a bookmark 1. On a web page, click the trackwheel. 2. Click Bookmarks. 3.

  • Page 116: Web Feeds

    3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. If a title interests you, you can click it to view the content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.

  • Page 117: Browser Settings

    • Highlight a title. Click the trackwheel. Click Mark Opened or Mark Unopened. • Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Change a web feed 1. On a web page, click the trackwheel. 2. Click Bookmarks. 3.
  • Page 118 3. Click Cache Operations. 4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, click the trackwheel. 2. Click Options.

  • Page 119: Set The Default Browser Configuration

    4. Select the Prompt Before Running WML Scripts check box. 5. Click the trackwheel. 6. Click Save Options. Receive a prompt before closing the browser By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key. 1. In the browser, click the trackwheel.

  • Page 120: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 121 Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, set this field to Allow Weak.

  • Page 122: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an on the Home screen or in the application list might change to indicate that new information is available.
  • Page 123 Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from.

  • Page 124: Browser Troubleshooting

    No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks...

  • Page 125: Applications

    View the size of an application database 1. In the device options, click Status. 2. Click the trackwheel. 3. Click Database Sizes. Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
  • Page 126 • Verify that your device has enough memory to add the application.

  • Page 127: Media

    About media files and folders In the media application, you can open media files, such as ring tones or pictures, that are stored in media folders in the BlackBerry® device memory. Some preloaded media files, including Home screen background pictures and ring tones, might be available in a Preloaded Media folder on your device.

  • Page 128: Set The Amount Of Memory Available For Media Files

    4. Perform any of the following actions: • To set the maximum amount of BlackBerry® device memory available for all media files, set the Device Memory Limit field. • To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.

  • Page 129: Media File Management

    See the BlackBerry Desktop Software Online Help for more information about using the media manager tool. Send a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. In the media application, click a media type.

  • Page 130: Pictures

    5. Click Save. Forward a media file You can only forward media files that you have added to the BlackBerry® device memory. 1. In the media application, click a media type. 2. Click a media folder. 3. Click Open. 4. Highlight a media file.

  • Page 131: View Pictures As A Slide Show

    5. Click the trackwheel. 6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory. 1. Open a picture attachment or highlight a picture on a web page. 2. Click the trackwheel.

  • Page 132: Ring Tones

    Ring tones Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

  • Page 133: Download A Ring Tone

    5. Click Download Tunes. Save a ring tone Save audio files, such as .mid, .mp3, or .wav files, to the BlackBerry® device memory. 1. Open a ring tone attachment or highlight a ring tone on a web page. 2. Click the trackwheel.

  • Page 134: Media Troubleshooting

    • To zoom out from a picture, press O. • To zoom to the original picture size, press W. Media troubleshooting I cannot sort pictures on my device Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.

  • Page 135: Maps

    Maps Locations View a location on a map 1. On a map, click the trackwheel. 2. Click Go To Location. 3. Perform one of the following actions: • Type the location information. Click the trackwheel. Click Search. • Click a location. Click Select. •...

  • Page 136: Directions

    View information for a location marker or point of interest 1. On a map, click a location marker or point of interest. 2. Click Details. Zoom in to a location marker, route, or point of interest 1. On a map, highlight a location marker, route, or point of interest. 2.

  • Page 137: Map Basics

    6. Click Search. Get directions to a location from your current location Verify that you are tracking your movement. 1. On a map, click the trackwheel. 2. Click Directions From. 3. Type the ending location information. 4. Click the trackwheel. 5.

  • Page 138: Tracking

    Tracking prerequisites • If your BlackBerry® device does not have an internal GPS receiver or your wireless service provider does not support location-based services, verify that you have paired your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.

  • Page 139: Location Bookmarks

    5. Click Save. Track your movement 1. On a map, click the trackwheel. 2. Click Navigate. As you move, the map shifts and your location remains centered on the screen. To stop tracking your movement, click the trackwheel. Click Stop Navigation. View north at the top of a map When you are tracking your movement, the direction in which you are moving appears at the top of the map by default.

  • Page 140: Map Troubleshooting

    Verify that no punctuation marks appear in the location information. Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads new location information. I cannot forward directions Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.

  • Page 141: Contacts

    3. Type a name for the customer address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields.

  • Page 142: Delete A Contact

    Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 143: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.
  • Page 144 Note: When you delete a contact from a mailing list, the contact remains in your address book. View a mailing list 1. In the address book, click a mailing list. 2. Click View Group. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1.

  • Page 145: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 146: Address Lookup

    Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, click the trackwheel.

  • Page 147: Sim Card Phone Book

    Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.

  • Page 148: Contact List Settings

    Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact.

  • Page 149: Contact Troubleshooting

    Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. In the device options, click Language. 2. Set the Name Display field to Last name, First name. 3.
  • Page 150 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...

  • Page 151: Calendar

    About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments.

  • Page 152: Schedule A Meeting

    4. Click the trackwheel. Schedule a meeting Verify that your BlackBerry® device is associated an email account that BlackBerry Enterprise Server version 2.1 or later. 1. In the calendar, click the trackwheel. 2. Click New. 3. Type the meeting information.

  • Page 153: Meetings

    View appointments in Week or Month view 1. In Week view or Month view, click the trackwheel. 2. Click View Appts. The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Escape key. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.

  • Page 154: Calendar Settings

    1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2. Click the trackwheel. 3. Click a message type or Call <contact>. View your calendar when responding to a meeting 1. In a meeting invitation, click the trackwheel. 2.
  • Page 155 5. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days you set. To restore calendar entries, set the Keep Appointments field to a longer period of time. Calendar entries that you received on your...

  • Page 156: Calendar Troubleshooting

    Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1.
  • Page 157 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

  • Page 159: Tasks

    Tasks Task basics Create a task 1. In the task list, click the trackwheel. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Click the trackwheel. 7.

  • Page 160: Hide Completed Tasks

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
  • Page 161 4. Click New. 5. Type a name for the category. 6. Press the Enter key twice. Categorize a contact, task, or memo 1. When creating or changing a contact, task, or memo, click the trackwheel. 2. Click Categories. 3. Select the check box beside a category. 4.

  • Page 162: Task List Settings

    Task list settings Sort contacts, tasks, or memos 1. In the address book, task list, or memo list, click the trackwheel. 2. Click Options. 3. Set the Sort By field. 4. Click the trackwheel. 5. Click Save. Set a snooze time for reminders 1.
  • Page 163 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

  • Page 165: Memos

    Memos Memo basics Create a memo 1. In the memo list, click the trackwheel. 2. Click New. 3. Type the memo information. 4. Click the trackwheel. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.

  • Page 166: Delete A Memo

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 167: Memo List Settings

    3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, click the trackwheel. 2. Click Categories. 3. Highlight a category. 4. Click the trackwheel. 5.
  • Page 168 5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, click the trackwheel. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

  • Page 169: Alarm

    About the alarm In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume.

  • Page 171: Calculator

    Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackwheel. 3. Perform one of the following actions: •...

  • Page 173: Bluetooth Technology

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).

  • Page 174: Bluetooth Technology Settings

    3. Click Delete Device. Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit. 1. In the device options, click Bluetooth.

  • Page 175: Restrict Outgoing Calls

    Change the pairing name for your BlackBerry device 1. In the device options, click Bluetooth. 2. Click the trackwheel. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Click the trackwheel. 6. Click Save. Turn off Bluetooth connection notification 1.

  • Page 176: Bluetooth Technology Troubleshooting

    I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the Bluetooth enabled device for more information. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth.
  • Page 177 • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.

  • Page 179: Date And Time

    2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry.

  • Page 181: Notification Profiles

    Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.

  • Page 182: Silence Your Device

    5. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click a notification profile. 2. Click Delete. Set the same ring tone for all notification profiles 1. In the profile list, click a notification profile. 2.

  • Page 183: Led Notification

    4. Click the trackwheel. 5. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth® enabled device.

  • Page 184: Custom Notification

    Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
  • Page 185 Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 186: Notification Profile Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 187: Blackberry Messenger

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, click the trackwheel. 2. Click Add a Contact. 3. Perform one of the following actions: •...

  • Page 188: Rename A Contact

    5. Click Save. Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

  • Page 189: Conversations

    1. In BlackBerry® Messenger, highlight a group. 2. Click the trackwheel. 3. Click Delete Group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. Conversations Start a conversation 1.

  • Page 190: Open A Conversation

    1. During a BlackBerry Messenger conversation, click the trackwheel. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, click the trackwheel. 2. Click Options. 3. Set the Vibrate When Receiving a Ping field to No.

  • Page 191: Availability

    3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry Messenger, during a conversation, click the trackwheel. 2. Click Copy History.

  • Page 192: Receive Notification When A Contact Becomes Available

    4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1.

  • Page 193: Display And Keyboard

    About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.

  • Page 194: Display Settings

    Display settings Use a picture as the Home screen background 1. In the media application, click a media type. 2. Click a media folder that contains pictures. 3. Click Open. 4. Highlight a picture. 5. Click the trackwheel. 6. Click Set As Home Screen Image. To clear the picture from the Home screen, click the trackwheel.

  • Page 195: Keyboard Settings

    Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

  • Page 196: Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, roll the trackwheel or press a key.

  • Page 197: Language

    Language Set the display language Verify that your BlackBerry® Desktop Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language. 2. Set the Language field. 3. Click the trackwheel.

  • Page 198: Language Troubleshooting

    Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.

  • Page 199: Wireless Network Coverage

    Turn off the connection to the wireless network You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. See the BlackBerry Safety and Product Information Booklet for more information.

  • Page 200: Set The Wireless Network Connection Speed

    • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.

  • Page 201: Turn Off Data Service

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more information.

  • Page 202: Wireless Network Coverage Troubleshooting

    I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

  • Page 203: Power And Battery

    • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.

  • Page 205: Sim Card

    Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.

  • Page 206: About Sim Card Security

    Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device.

  • Page 207: Protect Your Sim Card With A Pin Code

    Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Click the trackwheel. 4. Click Enable Security. 5.

  • Page 209: Security

    To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.

  • Page 210: Encryption

    Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.

  • Page 211: Password Keeper

    If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.
  • Page 212 5. Click Save. Generate a random password 1. In the password keeper, click the trackwheel. 2. Click New. 3. Click the trackwheel. 4. Click Random Password. 5. Type the password information. 6. Click the trackwheel. 7. Click Save. Set criteria for randomly generated passwords 1.

  • Page 213: Prevent Password Copying

    5. Click Save Options. To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper.

  • Page 214: Advanced Security

    About the key store You can use the key store if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/ MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.

  • Page 215: Smart Cards

    About memory cleaning You can use this feature if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/ MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.

  • Page 216: Security Troubleshooting

    Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options.

  • Page 217: Third-Party Application Control

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

  • Page 218: Connection Permissions For Third-Party Applications

    Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime store, the persistent store, or global events. Device Settings: Set whether third-party applications can turn on or turn off your device or change device options, such as display options.

  • Page 219: Data Permissions For Third-Party Applications

    Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth®...

  • Page 221: Brickbreaker

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 222: Play Brickbreaker

    5 points Play BrickBreaker • To move the paddle, roll the trackwheel. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume for BrickBreaker 1.

  • Page 223: Service Books

    Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager.

  • Page 225: Troubleshooting

    Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
  • Page 226 Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 227 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 228 Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 229 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
  • Page 230 When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. Media troubleshooting I cannot sort pictures on my device Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order. Map troubleshooting I cannot view a location Verify that no punctuation marks appear in the location information.
  • Page 231 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
  • Page 232 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 233: Diagnostic Reports

    Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.

  • Page 234: Run A Diagnostic Report

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

  • Page 235: View The Version Number Of The Blackberry Device Software On Your Device

    6. Type the contact information. 7. Click the trackwheel. 8. Click Save. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key twice.

  • Page 237: Abbreviation List

    Abbreviation list ADN: Abbreviated dialing number APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock Carbon copy FDN: Fixed dialing number FIPS: Federal Information Processing Standards GPS: Global Positioning System HTML: Hypertext Markup Language HTTP: Hypertext Transfer Protocol LED: Light-emitting diode MCC:...
  • Page 238 S/MIME: Secure Multipurpose Internet Mail Extensions SMS: Short Message Service SMSC: Short Message Service Center SSL: Secure Sockets Layer TCP: Transmission Control Protocol TLS: Transport Layer Security Triple DES: Triple Data Encryption Standard TTY: Teletype USB: Universal Serial Bus WAP: Wireless Application Protocol WML: Wireless Markup Language...

  • Page 239: Legal Notice

    Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion"...
  • Page 240 5,490,165 5,506,865 5,109,390 5,267,261 5,544,196 5,600,754 5,414,796 5,710,784 5,778,338 BlackBerry® 8707 Model Number: RBD5xUW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom...

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