Page 1: User Guide
User Guide BlackBerry 8700 Smartphone...
Page 2 SWD-280428-0212105034-001...
Page 3: Table Of Contents
Contents BlackBerry basics...9 Switch applications...9 Assign an application to a Convenience key...9 Set owner information...9 About links...9 Create a link for a PIN...9 BlackBerry basics shortcuts...10 BlackBerry basics troubleshooting...10 Shortcuts...11 BlackBerry basics shortcuts...10 Phone shortcuts...11 Media shortcuts...11 Message shortcuts...12 Typing shortcuts... 12 Search shortcuts...
Page 4 Media...35 Transferring and downloading media files...35 Playing media files and recording voice notes... 36 Managing media files...37 Viewing pictures... 39 Managing pictures...41 Media shortcuts...11 Messages...43 Message basics... 43 Email messages...48 PIN messages...55 SMS text messages...56 MMS messages...60 Message list options...63 Message shortcuts...12 Message troubleshooting...68 Typing...73...
Page 5 Receive a device password prompt before you add an application...117 View the size of an application database...117 About upgrading the BlackBerry Device Software...118 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...118 Upgrade the BlackBerry Device Software...118 Return to the previous version of the BlackBerry Device Software...118 Delete the previous version of the BlackBerry Device Software...119...
Page 6 Map options...124 Map shortcuts...15 Maps troubleshooting...126 GPS technology...127 About GPS technology...127 Get your GPS location...127 Prevent others from tracking your location...127 GPS technology troubleshooting...127 Contacts...129 Contact basics...129 Customizing contacts...131 Categories...132 Mailing lists...134 Multiple address books...135 SIM card phone book...136 Contact list options...137 Contact troubleshooting...138 Calendar...139 Calendar basics...139...
Page 7 Get the date and time from the wireless network automatically...171 Date and time troubleshooting...171 Notification profiles...173 Notification basics... 1 73 LED notification...175 Custom notification...176 Notification profile troubleshooting... 1 78 BlackBerry Messenger...179 Contacts...179 Conversations...181 Availability...183 Display and keyboard...185 Backlighting...185 Display options...186 Keyboard options...
Page 8 Language troubleshooting...192 Wireless network coverage...193 Find information about wireless coverage indicators...193 Turn off the connection to the wireless network...193 Turn on wireless coverage notification...176 About the preferred wireless network list...193 Add a wireless network to the preferred wireless network list...193 Change the order of preferred wireless networks...194 Delete a wireless network from the preferred wireless network list...194 Turn off data service...195...
Page 9 Submit a score to the BrickBreaker high score web site...231 Check the high scores on the BrickBreaker web site...231 Service books... 233 About service books...233 Accept a service book ...233 Delete a service book...233 Troubleshooting...235 BlackBerry basics troubleshooting...10 Phone troubleshooting...33 Message troubleshooting...68 Typing troubleshooting...81 Attachment troubleshooting...93 Synchronization troubleshooting...98...
Page 10 Browser troubleshooting...115 Application troubleshooting...119 Maps troubleshooting...126 Contact troubleshooting...138 Calendar troubleshooting...147 Bluetooth technology troubleshooting...168 Date and time troubleshooting...171 Notification profile troubleshooting...178 Display troubleshooting...189 Language troubleshooting...192 Wireless network coverage troubleshooting...196 Security troubleshooting...223 Diagnostic reports...245 Glossary...249 Legal notice...253...
Page 11: Blackberry Basics
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 12: Blackberry Basics Shortcuts
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 13: Shortcuts
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackwheel. • To move the cursor in a different direction, hold the Alt key and roll the trackwheel. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
Page 14: Message Shortcuts
• To fit a picture to the screen size, press 1. Message shortcuts In a message • To reply to a message, press R. • To reply to all in an email message or a PIN message, press L. • To forward a message, press F. •...
Page 15: Search Shortcuts
• To type the alternate character on a key, press the Alt key and the character key. • To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü...
Page 16: Browser Shortcuts
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation • To switch presentation views, press M. •...
Page 17: Map Shortcuts
Map shortcuts • To pan a map, press the number key that corresponds to the direction in which you want to pan. • To zoom in to a map, press I. • To zoom out from a map, press O. •...
Page 19: Phone
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.
Page 20 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 21: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
Page 22: Improve Sound Quality For All Calls
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
Page 23: Conference Calls
5. Click a contact. 6. Click Add Speed Dial To <contact name>. To make a call using speed dial, in the phone, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.
Page 24: Disconnect A Contact From A Conference Call
Disconnect a contact from a conference call 1. During a conference call, click the trackwheel. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1.
Page 25: Call Logs
You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.
Page 26: Call Waiting
7. Click the trackwheel. 8. Click Save. Change call log notes 1. In the phone, highlight a call log. 2. Click the trackwheel. 3. Click View History. 4. Click the trackwheel. 5. Click Edit Notes. 6. Change the call notes. 7.
Page 27: Turn On Call Waiting
• Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.
Page 28: Change A Call Forwarding Phone Number
8. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number 1. In the phone, click the trackwheel. 2. Click Options. 3. Click Call Forwarding. 4. Click the trackwheel. 5.
Page 29: Call Blocking
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.
Page 30: Fixed Dialing
Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Page 31: Smart Dialing
Change a contact in your fixed dialing list 1. In the phone, click the trackwheel. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Click the trackwheel. 6. Click Edit. 7. Change the contact information. 8. Click the trackwheel. 9.
Page 32: Set Options For Dialing Extensions
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 33: Multiple Phone Numbers
About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.
Page 34: Turn Off The Prompt That Appears Before You Delete Items
• To sort contacts alphabetically by contact name, set the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Click the trackwheel. 6.
Page 35: Phone Troubleshooting
Answer calls automatically when you remove your device from the holster 1. In the phone, click the trackwheel. 2. Click Options. 3. Click General Options. 4. Change the Auto Answer Calls field to Out Of Holster. 5. Click the trackwheel. 6.
Page 36: I Cannot Check My Voice Mail
Advanced Options. Click SIM Card. Highlight the phone number. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 37: Media
About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 38: Download A Ring Tone
5. Highlight a media file. 6. Click the trackwheel. 7. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Download a ring tone Verify that your wireless service provider supports this feature. 1.
Page 39: Managing Media Files
Search for a ring tone 1. In the media application, click a media type. 2. Click View. 3. If necessary, click a category. 4. Click View. 5. In the Find field, type part or all of a name for a ring tone. Record a voice note 1.
Page 40 Change the amount of memory available for media files 1. In the media application, click the trackwheel. 2. Click Options. 3. Change the Device Memory Limit field. 4. Click the trackwheel. 5. Click Save. Rename a ring tone You can only rename ring tones that you added. 1.
Page 41: Viewing Pictures
5. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Viewing pictures View a picture 1. In the media application, click Pictures. 2. Click View. 3.
Page 42: Zoom In To Or Out From A Picture
2. Click Options. 3. Change the Slide Show Interval field. 4. Click the trackwheel. 5. Click Save. View pictures in a list 1. In the media application, click Pictures. 2. Click View. 3. Click My Pictures. 4. Click View. 5. Click the trackwheel. 6.
Page 43: Managing Pictures
7. Type a name for the folder. 8. Click Save. Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory. 1. Open a picture attachment or highlight a picture on a web page. 2. Click the trackwheel.
Page 44: Delete A Picture Or Picture Folder
7. Click Rename. 8. Type a name for the picture or picture folder. 9. Click Save. Move a picture You can only move pictures that you added. 1. In the media application, click Pictures. 2. Click View. 3. Click My Pictures. 4.
Page 45: Messages
Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, click the trackwheel. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 46: Sending Messages
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.
Page 47 Send a PIN message 1. In a message list, click the trackwheel. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackwheel. • Type a contact name. Click the trackwheel. •...
Page 48: Managing Messages
• To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 49 Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, click the trackwheel. 2.
Page 50: Email Messages
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
Page 51 Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, click the trackwheel.
Page 52: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 53 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 54: Email Message Options
4. Click Save. Set an out-of-office reply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, click the trackwheel.
Page 55 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 5. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
Page 56 5. Click Save. Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, click the trackwheel.
Page 57: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.
Page 58: Sms Text Messages
Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 59: Store Sms Text Messages On Your Sim Card
4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 60: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 61 • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Click the trackwheel. Click Add Channel. Type the channel ID and a nickname. Click OK. 5. Click a language. 6. Click Enable. 7. Click the trackwheel. 8.
Page 62: Mms Messages
Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 63: Mms Message Attachments
2. Click one of the following menu items: • Attach Picture • Attach Audio 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: •...
Page 64: Mms Message Options
Add a contact to your address book from an MMS message 1. In an MMS message, highlight a vCard® attachment. 2. Click the trackwheel. 3. Click View Attachment. 4. Click the trackwheel. 5. Click Add Contact. Save a media file from an MMS message 1.
Page 65: Message List Options
2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Click the trackwheel. 4.
Page 66: Use Color To Differentiate Work Messages From Other Messages
5. Click the trackwheel. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 67 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 68: Block Incoming Messages
To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 69: Reset A Blocked Message Counter
• Add Email Address • Add Phone Number • Add PIN 7. Type the contact information. 8. Press the Enter key. 9. Click the trackwheel. 10. Click Save. Reset a blocked message counter 1. In the device options, click Security Options. 2.
Page 70: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 71 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 72 Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 73 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 75: Typing
Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü...
Page 76: Set The Cursor Speed
4. Hold the Alt key and roll the trackwheel. Cancel a text selection 1. With text selected, click the trackwheel. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3.
Page 77: Typing Input Methods
Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.
Page 78: Spelling Checker
3. Click the trackwheel. 4. Click Save. Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language. 2. Change the Input Language field.
Page 79: Delete A Word From The Custom Dictionary
4. Click Save. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. In the device options, click Spell Check. 2. Select or clear the check box beside one or more options. 3.
Page 80: Custom Dictionary
About the custom dictionary If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.
Page 81: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 82: Change An Autotext Entry
• To insert a macro (for example, the current date or time), click the trackwheel. Click Insert Macro. 6. In the Using field, perform one of the following actions: • To capitalize the entry exactly as you typed it, click Specified Case. •...
Page 83: Typing Troubleshooting
• To type the alternate character on a key, press the Alt key and the character key. • To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü...
Page 85: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 86: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. 1. In a message list, highlight a message. 2. Click the trackwheel.
Page 87: Organizer Data
Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
Page 88 To stop a search, press the Escape key. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 89: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 90: Stop Downloading An Attachment
Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Click the trackwheel. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1.
Page 91: Document Attachments
Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 92 View the content of a cell 1. In a spreadsheet cell, click the trackwheel. 2. Click View Cell. View a list of worksheets 1. In a spreadsheet, click the trackwheel. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1.
Page 93: Media Attachments
Media attachments View a list of pages in a multi-page .tif file attachment You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, click the trackwheel. 2.
Page 94: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.
Page 95: Attachment Troubleshooting
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
Page 97: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 98: Prerequisites: Wireless Data Synchronization
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 99: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...
Page 100: Synchronization Troubleshooting
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Page 101 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 103: Browser
2. Click the trackwheel. Search the Internet Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: •...
Page 104: Viewing, Copying, And Forwarding Addresses
Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, click the trackwheel. 2. Click Save Page. 3. Click OK. Stop loading a web page 1.
Page 105: Viewing Pictures And Playing Media Files
View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Click the trackwheel. 3. Click Link Address or Image Address. Copy an address for a web page, link, or picture 1.
Page 106: Browser Bookmarks
Zoom in to or out from a picture 1. In a picture, click the trackwheel. 2. Click Zoom. 3. Roll the trackwheel. To zoom back to the original picture size, click the trackwheel. Click View Actual Size. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently.
Page 107 4. Click the trackwheel. 5. Click Send Bookmark. 6. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page 1. On a web page, click the trackwheel. 2.
Page 108: Web Feeds
Delete a bookmark folder for web pages You can only delete folders that you created. 1. Highlight a folder. 2. Click the trackwheel. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content.
Page 109 Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 110: Browser Options
3. Highlight a web feed. 4. Click the trackwheel. 5. Click Delete Bookmark. Browser options Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. In the browser, click the trackwheel. 2.
Page 111: Set The Character Encoding For All Web Pages
5. Click the trackwheel. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, click the trackwheel. 2. Click Set Encoding.
Page 112: Set The Default Browser Configuration
BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 113: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 114: Add A Trusted Content Server
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128- bit encryption or 56-bit encryption, change this field to Allow Weak.
Page 115: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
Page 116 MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from.
Page 117: Browser Troubleshooting
No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks...
Page 119: Applications
4. Click the trackwheel. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.
Page 120: About Upgrading The Blackberry Device Software
• Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry®...
Page 121: Delete The Previous Version Of The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually.
Page 123: Maps
3. Perform one of the following actions: • To view your current location if your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver, click Where I Am. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.
Page 124: Navigation
• To view a location for a contact, click From Address Book. • To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1.
Page 125: Maps Bookmarks
Pan a map Perform one of the following actions: • To pan up, roll the trackwheel up. • To pan down, roll the trackwheel down. • To pan left, hold the Alt key and roll the trackwheel up. • To pan right, hold the Alt key and roll the trackwheel down. Maps bookmarks Add a bookmark for a location or route 1.
Page 126: Map Options
8. Click the trackwheel. Map options Set the GPS receiver that you use to track your movement Verify that your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver. 1. On a map, click the trackwheel. 2. Click Options.
Page 127: Hide The Tracking Information At The Bottom Of A Map
View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, click the trackwheel. 2.
Page 128: Maps Troubleshooting
Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 129: Gps Technology
About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location- based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
Page 130 • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Page 131: Contacts
3. Type a name for the custom address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.
Page 132: View A Contact
3. Click Delete. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, click the trackwheel.
Page 133: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 134: Categories
6. Click Select. 7. Center the picture in the box. 8. Click the trackwheel. 9. Click Crop and Save. Change the caller ID picture for a contact 1. In the address book, highlight a contact. 2. Click the trackwheel. 3. Click Edit. 4.
Page 135 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 136: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.
Page 137: Multiple Address Books
About multiple address books If your BlackBerry®device is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device.
Page 138: Sim Card Phone Book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 139: Change A Sim Card Contact
6. Click the trackwheel. 7. Click Save. Change a SIM card contact 1. In the address book, click the trackwheel. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Click the trackwheel. 5. Click Edit. 6. Change the contact information. 7.
Page 140: Contact Troubleshooting
Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Page 141: Calendar
Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 142: Schedule A Meeting
If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 143: Meetings
Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 144: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 145: Calendar Options
Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, click the trackwheel. 2. Click Email All Attendees. Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2.
Page 146: Change The Email Address That You Use To Send Messages Or Meeting Invitations
6. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.
Page 147 6. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.
Page 148: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 149: Calendar Troubleshooting
5. Click the trackwheel. 6. Click Save. Change the default calendar Verify that you have multiple calendars on your BlackBerry® device. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Calendar (CICAL) field. 4. Click the trackwheel.
Page 150 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 151: Tasks
Tasks Task basics Create a task 1. In the task list, click the trackwheel. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Click the trackwheel. 7.
Page 152: Hide Completed Tasks
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Click the trackwheel. Click Save. Hide completed tasks 1. In the task list, click the trackwheel. 2. Click Hide Completed. Send a task or memo 1.
Page 153 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 154: Task List Options
2. Click Filter. 3. Highlight a category. 4. Click the trackwheel. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. In the address book or task list, click the trackwheel. 2.
Page 155 View the number of tasks or memos stored on your device 1. In the task list or memo list, click the trackwheel. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 157: Memos
Memos Memo basics Create a memo 1. In the memo list, click the trackwheel. 2. Click New. 3. Type the memo information. 4. Click the trackwheel. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.
Page 158: Delete A Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 159: Memo List Options
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, click the trackwheel. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
Page 160 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 161: Alarm
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.
Page 163: Calculator
Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackwheel. 3. Perform one of the following actions: •...
Page 165: Bluetooth Technology
After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 166: Receive A Media File Using Bluetooth Technology
6. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward ring tones or pictures that you added.
Page 167: Bluetooth Technology Options
5. Click the trackwheel. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
Page 168: Turn Off Bluetooth Connection Notification
Change the pairing name for your BlackBerry device 1. In the device options, click Bluetooth. 2. Click the trackwheel. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Click the trackwheel. 6. Click Save. Turn off Bluetooth connection notification 1.
Page 169: Bluetooth Profiles
This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.
Page 170: Bluetooth Technology Troubleshooting
6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. 1. In the device options, click Bluetooth.
Page 171 • Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled...
Page 173: Date And Time
2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.
Page 175: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 176: Change A Notification Profile
10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. 12. Click the trackwheel. 13. Click Save. Change a notification profile 1. In the profile list, click Advanced. 2. Click a notification profile. 3. Click Edit. 4.
Page 177: Led Notification
5. Click the trackwheel. 6. Click Download Ring Tones. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 178: Turn On Wireless Coverage Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 179 13. Click Save. Change the order of notification profile exceptions 1. In the profile list, click Advanced. 2. Click a notification profile exception. 3. Click Move. 4. Roll the trackwheel to the new location. 5. Click the trackwheel. Change a notification profile exception 1.
Page 180: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 181: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, click the trackwheel. 2. Click Add a Contact. 3. Perform one of the following actions: •...
Page 182: Rename A Contact
5. Click Save. Note: If you use a BlackBerry® Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry® Internet Service, when you send an invitation and the recipient accepts, you might not be notified.
Page 183: Delete A Group
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 184: Add An Emoticon
1. During a BlackBerry Messenger conversation, click the trackwheel. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, click the trackwheel. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No.
Page 185: Availability
3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry® Messenger, during a conversation, click the trackwheel. 2. Click Copy History.
Page 186: Receive Notification When A Contact Becomes Available
5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact.
Page 187: Display And Keyboard
About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Page 188: Display Options
Display options Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click View. 3. Click My Pictures. 4. Click View. 5. Highlight a picture. 6. Click the trackwheel. 7. Click Set As Home Screen Image. To clear the picture from the Home screen, click the trackwheel.
Page 189: Move An Application Icon
3. Type a name for the folder. 4. Click Add. Move an application icon 1. In the application list, highlight an application icon. 2. Hold the Alt key and click the trackwheel. 3. Click Move. 4. Perform one of the following actions: •...
Page 190: Themes
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 191: Display Troubleshooting
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, roll the trackwheel or press a key.
Page 193: Language
4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.
Page 194: Turn Off The Shortcut For Switching Typing Input Languages
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 195: Wireless Network Coverage
Turn off the connection to the wireless network You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. See the BlackBerry Safety and Product Information Booklet for more information.
Page 196: Change The Order Of Preferred Wireless Networks
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.
Page 197: Turn Off Data Service
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.
Page 198: Wireless Network Coverage Troubleshooting
I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your...
Page 199: Power, Battery, And Memory
• If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.
Page 200: View The Amount Of Available Memory On Your Device
Best practice: Optimizing your device performance Try to maintain at least 400 KB of available memory on your BlackBerry®device. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: •...
Page 201: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 202: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the...
Page 203: Protect Your Sim Card With A Pin Code
Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Click the trackwheel. 4. Click Enable Security. 5.
Page 205: Security
To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.
Page 206: Password Keeper
Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Click the trackwheel. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
Page 207 3. Set the random password fields. 4. Click the trackwheel. 5. Click Save. View a password in the password keeper 1. In the password keeper, click a password. 2. Click Open. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.
Page 208: Change The Password Keeper Password
About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as...
Page 209: About Encryption Keys
Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.
Page 210: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.
Page 211: Certificates
• To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field.
Page 212 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 213 To view all the certificates on your BlackBerry® device, click the trackwheel. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options.
Page 214: Certificate Status
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 215: Certificate Options
1. In the device options, click Security Options. 2. Click Certificates. 3. Highlight a certificate. 4. Click the trackwheel. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Click the trackwheel. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
Page 216 8. Click the trackwheel. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 217: Certificate Shortcuts
7. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8.
Page 218: Send Connection Information For A Certificate Server
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 219: Key Stores
Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 220: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 221: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 222: Import A Certificate From A Smart Card
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 223: Use A Certificate To Authenticate Your Smart Card
2. Click General Settings. 3. Change the Certificate Status Check field. 4. Click the trackwheel. 5. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Page 224: Software Tokens
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Page 225: About Security Self-Tests
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 227: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 228: Connection Permissions For Third-Party Applications
Interaction permissions for third-party applications Interprocess Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings Modification: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 229: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...
Page 231: Brickbreaker
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 232: Brickbreaker Scoring
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 233: Submit A Score To The Brickbreaker High Score Web Site
5. Click Save. Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, click the trackwheel. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, click the trackwheel. 2. Click High Scores.
Page 235: Service Books
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 237: Troubleshooting
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 238: I Am Not Receiving Messages
Advanced Options. Click SIM Card. Highlight the phone number. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 239 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 240 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...
Page 241: A Skipped Content Bar Appears In A Document
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish.
Page 242 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 243: I Cannot Set Up Automatic Synchronization For Bookmarks
Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 244 Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Page 245 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 246: I Cannot Connect To A Wireless Network
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, roll the trackwheel or press a key.
Page 247: Diagnostic Reports
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 248: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 249: View The Version Number Of The Blackberry Device Software On Your Device
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About.
Page 251: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 252 Internet Protocol LDAP Lightweight Directory Access Protocol light-emitting diode mobile country code Multimedia Messaging Service mobile network code personal identification number service dialing number Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center Secure Sockets Layer Transmission Control Protocol...
Page 253 Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security...
Page 255: Legal Notice
Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
Page 256 IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry® 8700 Series model number: RAT4xGW Research In Motion Limited 295 Phillip Street...
Page 257 Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

Blackberry 8700 User Manual

Blackberry Basics

Shortcuts

Phone

Media

Messages

Typing

Search

Attachments

Synchronization

Browser

Applications

Maps

GPS Technology

Contacts

Calendar

Tasks

Memos

Alarm

Calculator

Bluetooth Technology

Date and Time

Notification Profiles

Blackberry Messenger

Display and Keyboard

Language

Quick Links

User Guide

Troubleshooting

Need help?

Questions and answers

Related Manuals for Blackberry 8700

Summary of Contents for Blackberry 8700