Table of Contents
Troubleshooting
Related Manuals for Pella Insynctive Bridge
Summary of Contents for Pella Insynctive Bridge
- Page 1 Pella Insynctive Product Guide ® ® Sensor Details and Setup for Compatible Home Automation Systems Bridge Integrated Entry Door Sensor Integrated Patio Door Sensor Integrated Window Sensor Universal Window and Door Sensor Garage Door Sensor...
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Page 2: Table Of Contents
Table of Contents General and Safety Information Integrated Window Sensor Need Help? Detailed Instructions Home Automation Additional Instructions Warnings Troubleshooting Product Specifications Universal Window and Door Sensor Detailed Instructions Bridge Additional Instructions Detailed Instructions Troubleshooting Additional Instructions Garage Door Sensor Troubleshooting Detailed Instructions Integrated Entry Door Sensor... -
Page 3: General And Safety Information
Failure to adhere to the warnings below • BRIDGE may be connected to a non-Pella product such may result in death, serious injury and/or loss of valuables. as a compatible home automation system. All systems... -
Page 4: Product Specifications
Product Specifications Bridge Integrated Patio Door Sensor Frequency: 433.92MHz (Insynctive Frequency: 433.92MHz (Insynctive) ® Operating Temperature: 32° to 120°F (0°to 49°C) Operating Temperature: -22° to 140°F (-30° to 60°C) Operating Humidity: 5% to 95% RH noncondensing Operating Humidity: 5% to 95% RH noncondensing Enrollment Capacity: 128 devices Lock Sensor Battery: 3V lithium CR2032 Power Supply and Cord: 5VDC, 1A —... - Page 5 Product Specifications (continued) Universal Window and Door Sensor Frequency: 433.92MHz (Insynctive ® Operating Temperature: 32° to 120°F (0° to 49°C) Operating Humidity: 5% to 95% RH noncondensing Battery: 3V lithium CR2032 Typical Battery Life: 5 years (may vary by use) Magnet Gap: 1/2"...
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Page 6: Bridge
BRIDGE and open port on router. doors with Insynctive technology easily connect with Using the provided power supply other smart features in your home. Connect your Pella products to compatible home and security systems to and cord, plug BRIDGE into an seamlessly monitor your windows and doors along with electrical outlet. -
Page 7: Additional Instructions
8. How to find product manufacturer’s code. Each Insynctive product contains a label with a manufacturer’s code to help Pella Customer Service identify the product if service is required. The manufacturer’s code is located on the back side of BRIDGE. -
Page 8: Troubleshooting
Faults. BRIDGE monitors communication and battery status TROUBLESHOOTING of paired products. A fault is an occurrence that interferes Also refer to Pella.CustHelp.com for more troubleshooting with the regular operation and function of the product. If information, including videos, frequently asked questions one of the faults in the table below is detected: and reference materials. -
Page 9: Integrated Entry Door Sensor
BRIDGE will remain in pair mode for 2 minutes. To pair or closed status can be monitored. Entry doors from Pella OPEN/CLOSE SENSOR to BRIDGE, open then close your can be ordered with Insynctive integrated sensors that are ®... - Page 10 LOCK SENSOR to BRIDGE. If 2 minutes pass without chimes. successfully pairing, remove and insert the battery INTEGRATED SENSOR setup for entry door from Pella again. You are ready to pair LOCK SENSOR to BRIDGE. with multipoint lock. See Pella.CustHelp.com for how-to 5.
- Page 11 Integrated Entry Door Sensor (continued) from the door, and lift up a corner of the plastic cover to bottom button located on the side of BRIDGE. NOTE: expose the battery. Remove the plastic tab separating BRIDGE is in pair mode while the orange light is flashing. the battery from the device.
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Page 12: Additional Instructions
Antenna Traced Insynctive product contains a label with a manufacturer’s ® on Circuit Board code that will be required to help Pella Customer Service (highlighted in red) identify the product if service is required. To locate the Battery manufacturer’s code for... - Page 13 Replacing batteries on LOCK SENSOR for entry door from button located on the Pella with multipoint lock. Remove the lock transmitter side of BRIDGE. NOTE: from your entry door, then lift up the corner of the plastic...
- Page 14 Integrated Entry Door Sensor (continued) Deleting INTEGRATED SENSOR from BRIDGE for is housed in. You are ready to delete LOCK SENSOR entry door from Pella with multipoint lock. Deleting from BRIDGE. INTEGRATED ENTRY DOOR SENSORS may be needed if 4. Manually delete LOCK SENSOR from BRIDGE. Press...
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Page 15: Troubleshooting
Integrated Entry Door Sensor (continued) TROUBLESHOOTING Also refer to Pella.CustHelp.com for more troubleshooting information, including videos, frequently asked questions and reference materials. Problem Cause and Possible Solution Cannot pair Verify LOCK SENSOR battery is LOCK SENSOR installed correctly and plastic battery to BRIDGE. -
Page 16: Integrated Patio Door Sensor
Hinged Patio Door BRIDGE. NOTE: BRIDGE is in Open/Close Sensor Patio doors by Pella can be ordered with Insynctive pair mode while the orange ® integrated sensors that are virtually unnoticeable. light is flashing. BRIDGE will remain in pair mode for 2 What’s needed:... - Page 17 Integrated Patio Door Sensor (continued) 4. Prepare LOCK SENSOR. This lock transmitter is used 6. Pair LOCK SENSOR to BRIDGE. Each INTEGRATED in multiple INTEGRATED SENSOR units. The lock PATIO DOOR SENSOR will need to be paired to BRIDGE. transmitter must learn what type of product it will be You will have 2 minutes after completing steps 4 and 5 housed in.
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Page 18: Additional Instructions
Insynctive product contains a label with a manufacturer’s ® OPEN/CLOSE SENSOR code that will be required to help Pella Customer Service is not required after identify the product if service is required. To locate the battery change. manufacturer’s code for... - Page 19 Integrated Patio Door Sensor (continued) performance. Properly dispose of used batteries based remove and insert the battery again. on your local requirements. A best practice is to dispose Insert the lock transmitter back into your patio door; of batteries at your local home chemical collection center. close and lock the patio door, then wait 10 seconds.
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Page 20: Troubleshooting
Integrated Patio Door Sensor (continued) TROUBLESHOOTING Also refer to Pella.CustHelp.com for more troubleshooting information, including videos, frequently asked questions and reference materials. Problem Cause and Possible Solution Problem Cause and Possible Solution Cannot pair Verify OPEN/CLOSE SENSOR battery BRIDGE does... -
Page 21: Integrated Window Sensor
What’s needed: housed in. You are ready to pair INTEGRATED WINDOW Window SENSOR to BRIDGE. • Pella Insynctive BRIDGE (required — sold separately): Connects your Insynctive 4. Pair INTEGRATED WINDOW products to a compatible home automation system. SENSOR to BRIDGE. Each... -
Page 22: Additional Instructions
Insynctive product contains a label with a manufacturer’s ® housing, disposing of the code that will be required to help Pella Customer Service Close plastic battery tab if included. identify the product if Casement or Awning Then insert battery back into service is required. - Page 23 Deleting INTEGRATED WINDOW SENSORS may be needed if you no longer have a use for INTEGRATED WINDOW SENSORS. See Pella.CustHelp.com for how-to videos. 1. Prepare INTEGRATED WINDOW SENSOR. Remove transmitter from window and lift up a corner of the clear plastic cover to expose the battery.
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Page 24: Troubleshooting
Integrated Window Sensor (continued) TROUBLESHOOTING Also refer to Pella.CustHelp.com for more troubleshooting information, including videos, frequently asked questions and reference materials. Problem Cause and Possible Solution Cannot pair Verify SENSOR battery is installed INTEGRATED correctly and plastic battery tab WINDOW has been removed. -
Page 25: Universal Window And Door Sensor
The cover will only fit in one a signal to BRIDGE if the window or door is opened or orientation. closed. 3. Pair UNIVERSAL WINDOW What’s needed: AND DOOR SENSOR to • Pella Insynctive BRIDGE (required — sold separately): ® ® BRIDGE. Battery Connects your Insynctive products to a compatible home automation system. - Page 26 Universal Window and Door Sensor (continued) NOTE: SENSOR cover must be installed during pair 6. Test installed UNIVERSAL WINDOW AND process. Wait for the light on BRIDGE to flash green and DOOR SENSOR. Open the window or door that has beep for 2 seconds.
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Page 27: Additional Instructions
DOOR SENSOR may be needed if you no longer have a use product contains a label with a manufacturer’s code that for SENSOR. will be required to help Pella Customer Service identify the 1. Prepare UNIVERSAL WINDOW AND DOOR SENSOR. product if service is required. To locate the manufacturer’s code... -
Page 28: Troubleshooting
Universal Window and Door Sensor (continued) TROUBLESHOOTING Also refer to Pella.CustHelp.com for more troubleshooting information, including videos, frequently asked questions and reference materials. Problem Cause and Possible Solution Problem Cause and Possible Solution Window or Magnet is too far from the transmitter... -
Page 29: Garage Door Sensor
BRIDGE (required — sold separately): ® ® immediately. The Pair button is the bottom button Connects your Pella Insynctive products to compatible located on the left side of BRIDGE. home automation system. • Compatible home automation system (optional — sold Sensor separately): For a list of compatible home automation systems, visit ConnectPella.com. - Page 30 SENSOR from vertical position to horizontal position of vibration. with the Pella logo face down and back to the vertical position twice within 2 seconds. Then wait until BRIDGE indicates a successful pair. Repeat the previous steps until all GARAGE DOOR SENSORS have been paired to BRIDGE.
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Page 31: Additional Instructions
DOOR SENSOR from vertical position to horizontal tone when the GARAGE DOOR position with the Pella logo face down and back to the SENSOR changes status (i.e., opens or closes). To replace vertical position twice within 2 seconds. NOTE: GARAGE... -
Page 32: Troubleshooting
Garage Door Sensor (continued) TROUBLESHOOTING Also refer to Pella.CustHelp.com for more troubleshooting information, including videos, frequently asked questions and reference materials. Problem Cause and Possible Solution Cannot pair Verify SENSOR battery is installed GARAGE DOOR correctly and plastic battery tab SENSOR to has been removed. -
Page 33: Fcc Compliance And Industry Canada
® ® and Pella Insynctive products Privacy Policy in effect at the time of sale, which can be found at Pella.com/Insynctive. By installing or using your Insynctive products, you are acknowledging that the Insynctive Software License Agreement and Privacy Policy are part of the terms of sale.
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