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Lightspeed Mobile Connector Troubleshooting Manual

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Mobile Connector

Troubleshooting Guide

Symptom
Playback Volume
Check
Control
Mobile device not
Check
able to record
audio
Isolation Step
Device volume controls do not ad-
just volume.
Message "Recording not supported-
with this Android device"
Resolution
When attempting to playback audio through the
mobile device tap the drop down arrow to show
additional volume levels. You may also visit your
volume settings.
Android devices not supported for this function are:
Huawei Honor 6X (BLN-L24)
Samsung Galaxy On5 (SM-G550T)
Samsung Galaxy Tab A (SM-T280)
Lenovo Tab 7 Essential (TB-7304F ZA30)
LG Nexus 5 (LG-D820)
1.800.732.8999
| www.lightspeed-tek.com

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Summary of Contents for Lightspeed Mobile Connector

  • Page 1: Troubleshooting Guide

    Mobile Connector Troubleshooting Guide Symptom Isolation Step Resolution Playback Volume Check Device volume controls do not ad- When attempting to playback audio through the just volume. mobile device tap the drop down arrow to show Control additional volume levels. You may also visit your volume settings.
  • Page 2 Mobile Connector Troubleshooting Guide (cont.) Symptom Problem Isolation Step Resolution Unable to record Check Determine if you are in ‘Normal’ or in Go to settings tab and tap the ‘Bluetooth Trouble- ‘In Communication’ mode shooting’ button. you will be taken to a new screen using Bluetooth and give the option to switch modes.
  • Page 3 Check that the battery pack is working Remove the battery pack and insert it into a known properly. working Mobile Connector (MCX). Charge that MCX overnight to see if the battery pack charges. Mobile Connector Verify that the MCX charging circuitry is Substitute a known good battery pack and see if it working properly.