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Regin Tech SkyGWO User Manual

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SkyGWO
User Manual
V1.0.12

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  • Page 1 SkyGWO User Manual V1.0.12...

  • Page 2: Table Of Contents

    4. SkyGWO Hardware Setup ................. 19 4.1 PCI-E SkyGWO Hardware ..............19 4.2 Connect SkyGWO to a server PC ............. 20 4.3 Connect SkyGWO to PBX or Carrier lines ........24 5. Install SkyGWO Software ................26 5.1 SkyGWO Software Installation ............26 6.
  • Page 3 8.5.2 Security setting for outgoing call ..........77 8.6 Call Log..................... 80 8.7 Tool ....................80 9. SkyGWO Web Management for non-Administrator ........84 9.1 User Setting Page ................84 9.1.1 View & Modify User‟s Information ........... 85 9.1.2 User Logout ................86 9.2 Private Phonebook Management ............

  • Page 4: Introduction

    PBX extension lines or telecom carrier lines, but SkyGW4C-S needs to be connected with PBX trunk lines. The second difference is SkyGWO has similar feature as Skype To Go service with more flexibility, so employees can call back office via landline for a Skype/SkypeOut call.

  • Page 5: Package Contents

    SkyGWO supports two kinds of phone books, public phone book and private phone book. MIS maintains the public phone book and employees can take care of own private phone book through web without MIS‟s help. And SkyGWO has flexible Skype call management and call log statistics. System will send out Skype or SMS alert to MIS if any failure happens.

  • Page 6: Main Features

     4 FXO ports for PBX‟s internal extension lines  One red power LED, one reset button and 4 green LEDs for 4 FXO ports status  Support Skype v8.30.0.50  Support Windows 10、8 or 7 1.3 Main Features  Employees out of office can call back office via landline or mobile and then make Skype/SkypeOut™...
  • Page 7 <Note> Incoming Skype calls (or SkypeIn calls) might pick up landline and make a PSTN call although the default gateway application is allow Skype call in for an extension. If admin doesn‟t want such application, PBX setting on the SkyGWO connected extension lines needs to be carefully checked.

  • Page 8: Minimum System Requirements

    1.4 Minimum System Requirements  One computer running at 3 GHz or quicker, 2GB RAM with a USB port and a CD-ROM drive  Microsoft Windows 10、8 or 7  250MB Free Hard Disk Space at least  Skype version 8.30.0.50 ...

  • Page 9: Skygwo Application And Installation Procedure Diagram

    2. SkyGWO Application and Installation Procedure Diagram This section will guide user how to use SkyGWO and illustrate installation procedures. 2.1 SkyGWO Application SkyGWO can integrate with enterprise PBX system as application A. Or SkyGWO can be a device for SOHO as application B.

  • Page 10: Before Proceed

    Before starting to install SkyGWO, please pay attention to following items: 1. Make sure to install SkyGWO under Windows 10、8 or 7 2. Make sure SkyGWO server PC has a dedicated broadband (at least 512 kbps upstream and downstream) to ensure Skype voice quality 3.

  • Page 12: Install Skype Software

    SkyGWO server PC first. User needs to install Skype v7.32.0.103. If correct Skype version is installed, user can skip this section and move to chapter four SkyGWO Hardware Setup of this manual. If not, please run the Skype program within the Installation CD. Before getting updated SkyGWO software for a new Skype version, please DO NOT upgrade Skype.
  • Page 13 3. If user chooses Options button in the previous step, an Options window will pop up and user can choose preferred installation folder by Browse. User can choose to check boxes for Create a desktop icon, Launch Skype after installation, or Start Skype when the computer starts. Then click Install.
  • Page 14 Note: User can always click “Back” button to go back to the previous step. 4. The Free! Google Toolbar for Internet Explorer screen will pop out. User can choose to check boxes for Install the free Google Toolbar. Then click Next to Install.
  • Page 15 5. After installation, Skype will ask for Create a new Skype Account. Then click Next. 6. User can provide e–mail address and country information and then click Sign In.
  • Page 16 7. A Getting Started window comes up. Press Start button to get a simple guide for setting up Skype. 8. The next window will help user to check your sound settings by making a Skype test call. Click Next.
  • Page 17 9. The next window will guide user to add friends to user‟s Skype contact list. Click Next. 10. Then user can try to call friends. Click Next.
  • Page 18 11. Next window will guide user to call ordinary phones with SkypeOut and click Finish. 12. Next, Skype main window will pop up and user can start to enjoy Skype.

  • Page 19: Skygwo Hardware Setup

    4. SkyGWO Hardware Setup This section shows how to connect PCI-E SkyGWO card to PCI-E or PCI bus of SkyGWO server PC and PBX. 4.1 PCI-E SkyGWO Hardware SkyGWO PCI-E bracket 1. Power LED: Red LED is light when PC power is on 2.

  • Page 20: Connect Skygwo To A Server Pc

    4.2 Connect SkyGWO to a server PC 1. Securely fix PCI-E card on PCI-E or PCI bus of desktop PC via bracket screw. As above figure, connect J1 (with red/yellow labels) with 5/12V 4 Pin power connector of PC power supply. Please be careful on the connection although the connector is fool-proofing.
  • Page 21 Hardware” window will show up in the right down corner of Windows desktop as below figure: 5. If SkyGWO connects with the server PC successfully, user will find four USB audio devices (FXOAudio00 ~ FXOAudio03) in Windows Device Manager. Go to “Start” menu from the left bottom corner of Windows desktop→“Control Panel”→“System”→“System Properties”→...

  • Page 24: Connect Skygwo To Pbx Or Carrier Lines

    4.3 Connect SkyGWO to PBX or Carrier lines 1. Connect PCI-E SkyGWO FXO port 1 to PBX‟s extension line 1, FXO port 2 to PBX‟s extension line 2, FXO port 3 to PBX‟s extension line 3, and FXO port 4 to PBX‟s extension line 4.
  • Page 25 Desktop PC built-in FXO card Skype gateway --- PBX or Carrier Line application Standalone FXO Skype gateway --- PBX or Carrier Line application...

  • Page 26: Install Skygwo Software

    5. Install SkyGWO Software This section guides user how to install SkyGWO software into the SkyGWO server PC. 5.1 SkyGWO Software Installation Before installing SkyGWO software, please verify the following items. 1. Please make sure Skype 8.30.0.50 is installed. 2. Please make sure there are 4 registered Skype accounts including one enterprise account.
  • Page 27 After clicking Next button, if SkyGWO server PC can‟t meet minimum system requirements, a warning message will pop out. User can choose to continue installation or not. Step 3: The window of “Select Setup Language” will show up, administrator can select a preferred language by scrolling down the selection bar as...
  • Page 28 “OK” to continue next step. Step 4: The window of “Welcome to SkyGWO Setup Wizard” pops out. Read the on-screen instructions and click “Next” to continue next step, as the figure below: Step 5: The window of “License Agreement” pops out. After reading content of the agreement carefully, please check the box of “I accept the...
  • Page 29 【Note】User can click “ Back” to go back to the previous step anytime during the installation. Step 6: In the next window of “Select Destination Location”, designate a folder for the installation. If this is not a preferred folder for administrator, click”...
  • Page 30 Step 7: In the next window of “Select Start Menu Folder”, choose a preferred folder for SkyGWO program‟s shortcuts in Start Menu folder. If this is not a preferred folder, click “Browse” and choose a folder from the list. User can choose not to create a Start Menu folder by check the box of “Don’t create a Start Menu folder”, and click “Next”...
  • Page 31 Step 8: In the next window of “Select Additional Tasks”, there are options “Create a desktop icon” or “Create a Quick Launch icon”. Check the appropriate box as desire. After SkyGWO AP is launched, the desktop icons will appear on the computer desktop and the quick launch icon will appear in the left bottom corner of the Windows screen.
  • Page 32 Step 9: The next window contains the related installation information and allows the user to select to start the installation. Carefully examine the configurations. If configurations need to be changed, click “Back” to make necessary modifications. If not, click “Install” to start the installation.
  • Page 33 Step 10: After finishing installation of SkyGWO, the window of “Completing the SkyGWO Setup Wizard” will pop out and user can choose to check the “Launch SkyGWO” boxes. Click “Finish” to finish the setup, as the figure below. Step 11: Then following window will pop out to ask administrator if Tomcat will be launched when SkyGWO is launched.
  • Page 34 The default setting is enable. Enter Skype name and password and select “Apply”. Step 13: There will come out below window. SkyGWO will send out Skype contact authorize request for all the setting Skype accounts toward the Skype accounts in public or private phonebook. It is highly suggested to modify”...
  • Page 35 Step 14: Administrator could see the logged in Skype icons shown at the right corner bottom of Windows desktop as the below figure. Then the installation is completed now.

  • Page 36: Configure Skype Option

    SkyGWO won‟t be used in the future. 6.1 Allow Anyone Call In/Chat If user wants to let any Skype user call SkyGWO, below steps can be followed to enable this function. Step 1. Select “Tools” tab from Skype main window.

  • Page 37: Set Skype Always Online

    6.2 Set Skype Always Online By default, Skype status will show as “Away” when you are inactive for 5 minutes, and shows as “Not Available” when you are inactive for 20 minutes. Please set both value to “0” minutes to show the Skype status as always “online”...

  • Page 38: Disable Skype Sounds

    6.3 Disable Skype Sounds User needs to disable Skype generated sounds in SkyGWO server PC to avoid in-progress Skype calls to hear other incoming Skype call prompt. connecting call, hang-up and knocking sounds can be disabled as following steps. Step1. Select “Tools” tab from Skype main window.
  • Page 39 Step 3. Select “Video”. Step 4. Disable “Enable Skype Video”. Click “Save” button to save configuration.

  • Page 40: Skygwo Setting

    There are nine options (Option, Skype fair Usage Policy, Status, Dialing rule and usage limit, Skype setting, IVR makeup, Check for latest update, About and Exit) when user clicks SkyGWO system tray icon at the right-bottom corner of Windows desktop.
  • Page 41 User needs to choose the Skype program for each Skype account. SkyGWO will automatically bring up the Skype call limit based on Skype fair usage policy. If the subscribed Skype program is not within the default list, user can create the new Skype program and set the calling limit according to this Skype program.
  • Page 42 Choose “Status” by right-clicking SkyGWO system tray at the right bottom corner of Windows desktop as below. Then SkyGWO status window pops out as below. It can provide administrator information of each port status (like line in use, hardware & Skype status, connect status and SkypeOut credit).
  • Page 43 3. Connect status：Free, Busy, Incoming Skype Call, Outgoing Skype Call, Skype Disable, Skype Unavailable 4. SkypeOut Credit：No SkypeOut Credit, SkypeOut Credit status  Dialing rule and usage limit Choose “Dialing rule and usage limit” by right-clicking SkyGWO system tray at the right bottom corner of Windows desktop as below.
  • Page 44 Skype dial rule Admin can choose one of the three Skype dialing rules for dialing management. The default setting is rule 3: User ID+＊+password+＊+Speed dial or SkypeOut. If rule one is chosen, only public phonebook can be used and private phonebook can’t be used. And there runs the risk of hack’s possible Skype/SkypeOut calls.
  • Page 45 (Enabling this function might cause Skype gateway system with low CPU suffering bad usage experience. Please enable when you need it. You can enable this function from SkyGWO system tray “Dialing rule and usage limit” whenever you need it.
  • Page 46 Skype contacts in public/private phone books. Sending authorize request will be done for all the Skype accounts used for SkyGWO. If the authorize request is accepted, then both will become friends and Skype to Skype calls between both parties will have an obvious successful rate.
  • Page 47 123 to company‟s Skype calling account before the call or when the call is in progress. For details, please refer Q13 of chapter 11 FAQs.  IVR makeup Choose “IVR makeup” by right-clicking SkyGWO system tray at the right bottom corner of Windows desktop as below.
  • Page 48 Admin can check for latest update anytime especially when the system runs into troubles. There is no need to uninstall the old SkyGWO version in order to update the new version.  About: The version of SkyGWO software.

  • Page 49: General Setting Page

    After choosing “OK” or “Apply” button, the new setting will be saved and user has the updated setting when user launches SkyGWO again. User can use “Cancel” button to cancel the changes and Option dialogue closes immediately. Besides, user can click “Default”...
  • Page 50 Skype window during a call, SkypeOut country code, Area code and mobile prefix for dialing, Carrier code for dialing, Skype Account Setting, Audio recovery, Welcome to SkyGWO platform, Launch Tomcat when SkyGWO is running, Launch Tomcat and Stop Tomcat as the below figure.
  • Page 51 Setup Language" setting when SkyGWO setup program is installing. Auto Start Up: If this setting is enabled, SkyGWO program will be automatically loaded and executed when the computer operating system is started. The default setting is enable. Call delay: Call delay means how long the Skype call will be dialing out if user doesn't add "#"...

  • Page 52: Skype Account Setting

    10. Audio recovery: Resolve one Skype call party can‟t hear the other‟s voice 11. Welcome to SkyGWO platform: Please refer chapter 8& 9 of this manual. Port 8080 is adjustable. 12. Launch Tomcat when SkyGWO is running: Enable this option, Tomcat will be launched whenever SkyGWO is running.
  • Page 53 The first Skype account can be company‟s unique Skype account as shown Skype “Call me” button on company‟s web site. For example, user needs two Skype lines for SkyGWO, then user can select “2” ports. For the first port, user can choose to take the incoming Skype call or not.
  • Page 54 FAQ 10(c) of SkyGWO user manual. DID code is sent to the PBX when the corresponding Skype has an incoming call and the call is answered by PBX. SkyGWO sub Skype accounts can be simultaneously set for DID and Accept call forwarding, but the main Skype account can‟t be set DID, otherwise incoming call...
  • Page 55 Step 4: After the changes is saved, a warning message will come up to remind user to re-launch SkyGWO software. Then click “OK”. Step 5: Skype FWD. Skype (Skype forward to Skype) (Now no support for Skype 8.30.0.50) As above SkyGWO – Skype Account and Forward figure, the default...
  • Page 56 setting for this function is disabled. Admin can enable this function whenever it is needed and allow this function for the users who are authorized. Admin can add new user or modify existing users to have Skype FWD. Skype authorization by adding Skype FWD. Skype account for calling gateway and enable it as below figure.
  • Page 57 “＊408721XXXX” to SkyGWO Skype account 30 seconds before making a Skype call to that Skype account or during the Skype call. SkyGWO will then add SkypeOut call 408721XXXX call into the conference. If the “Skype forward to Skype” call will go through company PBX, user can add “#”...

  • Page 58: Configure Setting Page

    FXO port, status LED of this port will be green and Skype for this port will work. However, SkyGWO will set this port as busy status with red status LED even the corresponding Skype account is running if this port is disabled.

  • Page 59: Phone Setting Page

    SkyGWO device volume control: User can individually adjust the speaker and the microphone volume of SkyGWO. Once the change is made, the same change will be applied for all ports. To adjust the audio wave input/output volume, drag the Microphone/speaker volume scroll bar.
  • Page 60 "Select Setup Language" selection when SkyGWO is installed. For example, if user selects English during installation, the default country will be United States. SkyGWO supports busy tone for most countries now. 2. Manual busy tone parameter setting: When user can't find the living country from the list or the selected country busy tone doesn‟t work,...

  • Page 61: Alert Setting Page

    PBX extension port is detected via the tool, please fill in the result for application. 7.5 Alert Setting Page Send alert to Administrator: SkyGWO can send messages to administrator via Skype main account chat or SMS (Short Message Service) for some critical events of each port.
  • Page 62 The default setting is 24 hours. 【Example】 1. After administrator uses voip-skype-01 Skype account to send a command “Line1” to main Skype account in SkyGWO, SkyGWO will report line 1 detailed status to administrator as below.
  • Page 63 2. After administrator uses voip-skype-01 Skype account to send a command “Line All” to main Skype account in SkyGWO, SkyGWO will report all lines detailed status to administrator as below.

  • Page 65: Skygwo Administrator Web Management

    (Only support IE and Chrome. Port 8080 can be adjustable.) This will open a “Welcome to SkyGWO platform” page. Then user can login by typing user name and password. The default value for both “User Name” and “Password”...

  • Page 66: Administrator Web Page

    8.2 Administrator Web Page After login, administrator can access SkyGWO web platform and has below options.  Users: Add, delete, or modify user account  Phonebook: Add, delete, or modify public phonebook  Security: Security setting for incoming/outgoing calls and White and Black list ...

  • Page 67: Administrator Logout

    8.2.2 Administrator Logout Click Logout button at the right top corner of the screen to logout. 8.3 User Account Management Click Users and administrator can view the list of all users.

  • Page 68: Add User

     All: Check All box to select all users.  Show 10/20/50 per Page: Show 10, 20, or 50 users in one page.  User Type: There are two kinds of users: Normal User and Administrator. Administrator can sort the list by clicking “User Name” or “User ID” tab. 8.3.1 Add User Click Users and then click the Add User button to add a user.

  • Page 69: View & Modify User"S Information

    8.3.2 View & Modify User’s Information Click Users and administrator can view the list of all users. Administrator can click user‟s name to modify password and comments. When the modification is completed, click Save button to save the changes. 【Note】After viewing the detailed information, administrator can decide to delete the user by clicking Delete User button.

  • Page 70: Public Phonebook Management

    8.4 Public Phonebook Management Click Phonebook to view public contacts list.  Add Contact: Add new public contacts  Del Contact: Delete public contacts  Speed-Dial (#0): Contact‟s speed-dial number  SkypeOut1 (#1): Contact‟s SkypeOut number 1  SkypeOut2 (#2): Contact‟s SkypeOut number 2 ...
  • Page 71 User needs to log in as an administrator to add public contacts. The required information includes Skype account, Speed-Dial and Group. When it is done, click Save button to save the configuration, or click Save& Next button to save the current entry and continue to add a new contact. 1.
  • Page 72 3. Delay time: User can add # + extension number after a Skype speed dial or SkypeOut in phonebook. The delay time means the delay to send out the extension number when the Skype call is in progress. There are options 1~9 seconds and the default is 2 seconds.

  • Page 73: View & Modify Public Phonebook

    8.4.2 View & Modify Public Phonebook Click Phonebook to manage public contacts. If administrator wants to modify contact‟s information, click contact‟s Skype account. Any information can be modified except the Skype Account. When the modification is completed, click Save button to save the changes.

  • Page 74: Delete Public Phonebook Contacts

    【Note】At contact information page, administrator can click Delete Contact button to delete the contact. 8.4.3 Delete Public Phonebook Contacts Click Phonebook and click the check box of the contacts. Then click Del Contact button to delete the contacts if administrator wants.

  • Page 75: Security

    Skype account. Remember to click “Save” button to save your setting and make it valid. If some Skype account calls any Skype account of SkyGWO very often and the total incoming calls count from this Skype account within one minute exceeds the maximum number, this Skype account will be added into the “Limit List”.
  • Page 76 “Remove” and the limit for this Skype account is removed. Enable/Cancel Black/White list For SkyGWO incoming calls, you can choose “Enable Black List” to prevent any incoming call from the Skype accounts within the black list. Or you can choose “Enable Incoming White list” to only allow incoming calls from the assigned Skype accounts within the incoming white list.

  • Page 77: Security Setting For Outgoing Call

    After incoming white list is enabled, only Skype accounts within the incoming white list are allowed to call SkyGWO. Any other Skype calls will be rejected. By clicking “Incoming White List” at the bottom of the “Security” page, you can choose “Add” to add a new Skype account. Or if you want to remove a Skype account from the incoming white list, you can check the Skype account and click “Remove”...
  • Page 78 The input format is XXXX. For example, 2230 is for 1030PM. After your setting is complete, please remember to click “Save” button to save your setting and make it valid. Enable/Cancel Black/White list For SkyGWO outgoing calls, you can choose “Enable Black List” to prevent...
  • Page 79 8.5.1 Security setting for incoming call. After outgoing white list is enabled, SkyGWO only allows outgoing calls for Skype accounts or SkypeOut numbers within the outgoing white list. Any other outgoing call will be blocked.

  • Page 80: Call Log

    8.6 Call Log Click Call Log to view detailed call record list of all users.  Retrieve: Get a call log in the assigned period  Date: dialing starting time per call  User ID: It will show ”public” for calls without user ID and “user name”...
  • Page 82 Administrator can use this function to export contacts data to an excel file for easier modification and then use Import Data from an Excel File function to upload to SkyGWO for use. Check the boxes of All Users Information, Public Phonebook, or Private Phonebook which administrator needs and then click Export button to export data to a file.
  • Page 83 the system is close to its usage limit. Occupied counts per port: Check each port every 5 minutes if it is occupied or not .Count one if the port is occupied. The purpose is to know if all ports are utilized in balance.

  • Page 84: Skygwo Web Management For Non-Administrator

    (like http://192.168.33.197:8080) in the address bar of the browser. This will open the SkyGWO Welcome page. Please type user name and password to log in. If user doesn‟t want to type user name and password every time to login, please check the “Remember me”...

  • Page 85: View & Modify User"S Information

     Phonebook: Add, delete, or modify private phonebook. View public phonebook.  Call Log: View personal call log.  Profile: Modify user‟s information.  My Skype: Get user‟s Skype contact list for private phonebook.  FAQ: Frequently asked questions.  Logout: User logout.

  • Page 86: User Logout

    User can modify password and comments data from Profile page. Click Save button to save after modification. 9.1.2 User Logout Click Logout button at the right-top corner of screen to log out.

  • Page 87: Private Phonebook Management

    9.2 Private Phonebook Management Click Phonebook to view private contacts list.  Public Contact: User can view public contact list.  Private Contact: User can add, delete or edit his/her own contact list in private phonebook.  Add Contact: Add new private contacts. ...
  • Page 88 contact. 1. Maximum 32 characters for a Skype account. 2. Maximum 20 characters for Nickname, Speed Dial, SkypeOut 1, SkypeOut 3. Delay time: User can add # + extension number after a Skype speed dial or SkypeOut in phonebook. The delay time means the delay to send out the extension number when the Skype call is in progress.

  • Page 89: View & Modify Private Contacts

    If your contact‟s Skype account format is like e-mail someone@sample.com or mobile phone number, this software can‟t accept such Skype account information in phonebook. As following two figures, user needs to click the Skype contact with right mouse and choose View Profile. Then get contact‟s Skype account ID and fill in for application.

  • Page 90: Delete Private Contacts

    If user wants to modify contact‟s information, click contact‟s Skype account. Any information can be modified except the Skype account. When the modification is completed, click Save button to save the changes. 9.2.3 Delete Private Contacts Click Phonebook and then click Private Contact to view private contacts list.

  • Page 91: View Public Contacts

    Check all contact‟s box which user wants to delete and click Del Contact button to delete. 9.2.4 View Public Contacts Click Phonebook and then click Public Contact to view public contacts list. Only administrator can modify public contacts information. 9.3 View User’s Call Log Click Call Log to view personal call log.

  • Page 92: My Skype

    General page from choosing Option of SkyGWO system tray at right-bottom corner of Windows desktop. It won’t work for the”: Connect Skype” tool if admin manually opens IE with SkyGWO server IP. There is no such problem if admin logins from another PC instead of login from...

  • Page 93: How To Get Skype Contacts

    9.4.1 How to get Skype contacts Click My Skype and there will come out below warning message. This webpage wants to run the following add-on „Skype for COM API‟ from Skype Technologies SA‟. Please allow it and then follow below steps to get Skype contacts from the local running Skype clients.
  • Page 94 Step 3: Local Skype contacts are uploaded to Skype Friends list page. User can click Assign to edit speed dial for each contact. Speed dial number can be up to 20 digits. Step 4: After finishing adding contacts speed dial number, please click Transfer to Phone Book button to transfer contacts to phonebook.
  • Page 95 Step 5: Next window shows how many Skype contacts will be saved in phonebook. Click OK to save. After finishing transfer contacts, the screen will show the transferred contacts and user can do more modification. Using ContactTool Step 1: Please click ContactTool. Step 2: There pop out two ContactTool.exe warning messages for download and execute.
  • Page 96 Step 4: Skype pops out one window to warn ConactTool.exe (General_ContactTool or Admin_ContactTool) wants to use Skype. Please allow it. If user wants to upload Skype contacts on the Skype gateway server with multiple Skype clients running, ConactTool.exe is only allowed to access one Skype at one time and take following steps to upload Skype contacts into phonebook.
  • Page 97 with speed dial will be transferred to phonebook. Step 6: There comes out the Upload Web Server window. Please fill in User Name, Password, Web Server IP address (Web login IP address) and Port number, then click OK. Admin can also fill in admin’s User Name and Password to upload Skype contacts to public phonebook.

  • Page 98: Faq

    ContactTransfer.exe. Please click Run. Step 8: Contacts with speed dial has been uploaded to phonebook. Please go to Phonebook page to check. 9.5 FAQ Click FAQ to view frequently asked questions.
  • Page 99 “Dialing rule and limit” of SkyGWO system tray icon. Company‟s PBX extension lines which are connected with SkyGWO had better have the group hunting function. For example: SkyGWO 4 FXO ports are connected to PBX extensions 100~103 and the extension number 100~103 are grouped.
  • Page 100 Step 4: Follow the IVR instruction to press verified code for a Skype call (It depends on which dialing rule is chosen.) Account ID+＊+ Password and get another IVR if verified code is correct. Then press contact‟s speed dial number or SkypeOut number for a Skype call.

  • Page 101: How To Make Skype Calls

    SkypeOut number to accelerate calling out. Note: 1. If SkyGWO is connected to landline instead of PBX, then step 1 needs to be modified as calling the landline number. It is good to have these landlines have hunt group function. And then follow step 2.

  • Page 102: Cheese Button

    10.2 Cheese Button SkyGWO provides Cheese Button function. User can edit phonebook to add Skype contacts, SkypeOut numbers for each contact, then start to enjoy the convenience of Cheese Button function.
  • Page 103 How does Cheese Button work?  Press”#1”: Make a SkypeOut call by SkypeOut1 number.  Press”#2”: Make a SkypeOut call by SkypeOut2 number.  Press”#0”: Call contact‟s Skype account. 【Note】 If user does not set the Cheese Button contact table, pressing”#”+ 0, 1 or 2 will not have any effect.

  • Page 104: Faqs

    After SkyGWO is running, administrator can pick up desktop phone to dial system‟s default speed dial number “999999” + ＃ key for free Skype testing account Echo123 to check whether SkyGWO is ready to use or not. Q1: When I run SkyGWO Setup program, I get Windows SmartScreen program warning of “...
  • Page 105 A: It is the same way to make a Skype call in public or private phonebook and the dialing method depends on which dialing rules is chosen in “Dialing rule and limit” of SkyGWO system tray icon. There is no way to call private phonebook if choosing first dialing rule.
  • Page 106 A: 1. Please make sure your SkyGWO server PC is installed legal Microsoft Windows software. 2. Please start secondary logon service in SkyGWO server PC as following steps: Step 1. Select “Control Panel” from Windows start menu. Step 2. Select “Administrative Tools”.
  • Page 109 Q6: Why I still can't use SkyGWO after the hardware and software are successfully installed? And SkyGWO system tray icon shown A: Under Skype 8.x, the reason why SkyGWO doesn‟t work although hardware and software installation is successful might be that SkyGWO just supports Traditional Chinese, Simplified Chinese and English Skype GUI now.
  • Page 110 Q8: Why SkyGWO call party can’t hear each other sometimes? A: This problem might be due to internet quality. If this problem exists continuously, user can try to click “ Audio recovery” button from General page of SkyGWO system tray “Option” when there is no call in progress .
  • Page 111 Q9: Why employees still can’t make Skype calls from desktop phones although SkyGWO seems to be running normally? A: Suggest to connect SkyGWO one port with landline. Then call the landline number and call free Skype Echo 123 by dialing speed dial 999999+ # to clarify if the problem is related with PBX or not.
  • Page 112 a. Some Skype accounts might be set “ Answer incoming calls automatically”. From Skype GUI, choose tools/options and click “calls”. And below picture will pop out. Choose “ Show advanced options” and pop out following picture. Please make sure “ Answer incoming calls automatically”...
  • Page 113 b. Make sure each port either setting “Take the incoming call” or “ Accept call forwarding”. If there is no any port setting for “Take the incoming call” or “ Accept call forwarding”, call forwarding doesn‟t work.
  • Page 114 c. There might be a problem to take incoming calls from mobile Skype version 8.x or later or desktop Skype recent versions. In order to support incoming Skype calls from mobile Skype 8.x or later and desktop Skype recent versions, user needs to set Skype account call forward (like the accepting forwarding Skype accounts in above item b table) from Skype web site for the first Skype account of the gateway by logging in www.skype.com.
  • Page 115 Skype or SkypeOut call now. Because recent Skype software either has failure of DTMF sending or lacks of Skype dial pad during a Skype-to-Skype call, SkyGWO software after version 1.1.0.23 allows Skype callers to send Skype chat message to call extension number or to make Skype/SkypeOut calls.
  • Page 116 A: There could be the busy tone setting mismatch between PBX and SkyGWO. Please go to SkyGWO Phone setting page to check if the selected busy tone country is correct or not. If there is no appropriate country for setting, please enable manual busy tone parameter setting.
  • Page 117 (Enabling this function might cause Skype gateway system with low CPU suffering bad usage experience. Please enable when you need it. You can enable this function from SkyGWO system tray “Dialing rule and usage limit” whenever you need it.
  • Page 118 After calling Skype gateway, Skype callers can send Skype chat to dial PBX extension. If SkyGWO’s incoming call forwarding function is enabled, calls for company Skype account(1 port Skype account) will be forwarded to any available sub Skype account. For such case,...
  • Page 119 Skype chat for PBX extension when user hears company’s PBX welcome IVR. As below chat message, Skype callers can send Skype chat message like “＊123” to SkyGWO Skype account and SkyGWO will send extension 123 to PBX.
  • Page 120 Q14: Why Skype gateway software reports Skype audio setting error and indicates the problem might be caused by another machine with Windows remote desktop connection? A: When one machine connects Skype gateway system via Windows remote desktop connection, the default setting might leave gateway‟s USB audio devices FXOAudio0x under the control of the remote connecting machine and cause Skype audio setting error in the Skype gateway.
  • Page 122 Q15: Why I don’t set Skype auto upgrade, but my Skype was upgraded after PC start? A: SkyGWO software will prevent Skype 8.x auto-upgrade. If Skype version is upgraded when your computer is power up, one possibility is Skype upgrade patch is within Windows upgrade patch. You can update Skype to 8.30.0.50 version.
  • Page 123 Step2: Press ”Settings” as below Step 3: Press” Components” in the left site and “Uninstall Component” to uninstall software updater. If “Uninstall Component” is not seen, please press”Software Updater” to find it. Remember to save the change before your leave.
  • Page 124 SkyGWO is set at default gateway IVR mode? A: When there is a Skype incoming call, SkyGWO will invoke one reminder IVR. In order to do that, SkyGWO needs to temporarily set Skype audio out device to be any device except SkyGWO. However, for this case, Skype might not find other audio out device except SkyGWO in your system.
  • Page 125 Q17. Why I can’t hear Skype 8.x connecting tone and ring back tone during callout? A: Choose SkyGWO audio devices(FXOAudio 00~FXOAudio15) under “Playback” device of system sound and click “Properties” as below left side picture. Then the right side picture pops out, choose “Enhancements” page and enable “Disable all enhancements”.
  • Page 126 Setting or Help and feedback page as figure (1) or keeps normal Skype window size but stays at Setting or Help and feedback page as figure (2), it will cause SkyGWO has problem to detect the incoming Skype call and doesn‟t ring the connecting phone.
  • Page 127 Figure(1)
  • Page 128 Figure(2) User can keep Skype main window at Windows desktop as below to prevent above phone ring problem.
  • Page 129 Q19: Why sometimes Skype call was hung up suddenly or caller heard busy tone but the call was still in progress? A: Due to Skype 8.x doesn't have any developer‟s API, user needs to prevent...
  • Page 130 interrupting Skype GUI during a Skype call, or caller might suffer in-progress calls disconnected or hearing busy tone problems. Even user needs to disconnect Skype calls manually via Skype GUI after the caller hooks on the phone if Skype GUI is interrupted during the call.

  • Page 131: Regulation

    12. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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