Troubleshooting - Philips BDP5100/12 User Manual

Main unit
• Power supply rating
• Europe: 220~240V ~AC, ~50 Hz
• Power consumption: 25 W
• Power consumption in standby mode: < 0.5 W
• Dimensions (w x h x d): 435 x 60 x 227 (mm)
• Net Weight: 2.35 kg
Accessories supplied
• Remote control and batteries
• Audio/Video cables
• Power cable
• Quick start guide
• User manual
• CD-ROM built in multi-lingual user manual
Optional accessory
• A wireless Philips USB adapter(named
WUB1110, sold separately)
• Multimedia connections: Wi-Fi 802.11b/g/n
• Connectivity: Rear connection (USB)
• Ambient temperature: 5 deg C to 40 deg C.
• Dongle dimensions (W x H x D): 28.4 x
82 x 13.4 mm
Laser Specification
• Laser Type:
• BD Laser Diode: AlGaInN
• DVD Laser Diode: AlGaInP
• CD Laser Diode: AlGaInP
• Wave length:
• BD: 405 +5nm/-5nm
• DVD: 655 +10nm/-10nm
• CD: 790 +10nm/-20nm
• Output power:
• BD: Max. ratings: 20mW
• DVD: Max. ratings: 6mW
• CD: Max. ratings: 7mW

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
22 EN
Main unit
No reaction to the remote control.
• Connect this product to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See TV manual for correct video input
selection. Change the TV channel until you see
the Philips screen.
No picture on HDMI connection.
• If this product is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
• Check if the HDMI cable is faulty. Replace a
new HDMI cable.
• Change settings for
[Video Setup] menu until a picture appears.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Sound
No audio output from the TV.
• Ensure that the audio cables are connected to
the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
• Ensure that the audio cables are connected to
the audio input of the audio device.
• Turn on the audio device to its correct audio
input source.
No sound on HDMI connection.
• You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
• When [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
[HDMI Video]under the