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1. Initial installation problems The headset base has no power Ensure that the power adaptor (supplied with the headset) has been connected to the headset base and switched on at the power socket The headset has no power Ensure that the battery supplied with the headset has been fitted correctly in the headset (the correct way around) W920/W980/W985 W970...
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The re-registration process does not work Unplug the power cable and USB cable from the base and remove battery from the headset for 5seconds. Replace the battery. Plug the power and USB cables back into the base and replace the battery.
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The noise cancelling is not working as well as expected Try reducing the microphone volume using the controls under the headset base, if this is set too high it can affect noise cancelling performance. 2. PC Operation Issues The USB connection to PC is not working Try connecting the USB cable to another USB port on the PC.
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3. Conferencing Difficulty with temporarily conferencing in another headset Ensure that the 'Auto Pickup' feature is enabled on the headset you are trying to conference in. To check this press and hold down the Volume Up (+) and Volume Down (-) buttons together for 3 seconds to toggle this feature on or off.
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