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Cooling / Ice & Water
Problem
Refrigerator or
Doors not closed correctly.
Freezer section
is too warm /
Temperature control is not
Interior moisture
set correctly.
buildup.
Defrost cycle has recently
completed.
Weather is humid.
Food is not packaged
correctly.
Incorrect temperature control
Refrigerator or
settings.
Freezer section
is too cold.
Food with high water content
Food is
was placed near an air vent.
freezing in the
refrigerator
Refrigerator temperature
compartment.
control is set incorrectly.
Refrigerator is installed in a
cold location.
Frost or ice
Door is opened frequently or
crystals form on
for long periods of time.
frozen food
(outside of
package).
Door is not closing properly.
Frost or ice
Condensation from food with
crystals on
a high water content has
frozen food
frozen inside of the food
(inside of sealed
package.
package).
Food has been left in the
freezer for a long period of
time.
Possible Causes
See the Doors will not close correctly or pop
open section in Parts & Features Troubleshooting.
If the temperature is too warm, adjust the control
one increment at a time and wait for the tempera-
ture to stabilize. Refer to the Control Panel
section for more information.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes and
confirm the proper temperature has been restored
once the defrost cycle has completed.
Humid weather allows additional moisture to enter
the compartments when the doors are opened
leading to condensation or frost. Maintaining a
reasonable level of humidity in the home will help
to control the amount of moisture that can enter
the compartments.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers dry
and store food in sealed packaging to prevent
condensation and frost.
If the temperature is too cold, adjust the control
one increment at a time and wait for the tempera-
ture to stabilize. Refer to the Control Panel
section for more information.
Rearrange items with high water content away
from air vents.
If the temperature is too cold, adjust the control
one increment at a time and wait for the tempera-
ture to stabilize. Refer to the Control Panel
section for more information.
When the refrigerator is operated in temperatures
below 41 °F (5 °C), food can freeze in the refrigera-
tor compartment. The refrigerator should not be
operated in temperatures below 55 °F (13 °C).
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation. To
lessen the effect, reduce the frequency and
duration of door openings.
Refer to the Doors will not close correctly or
pop open section in the Troubleshooting section.
This is normal for food items with a high water
content.
Do not store food items with high water content in
the freezer for a long period of time.
TROUBLESHOOTING
Solutions
30
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