Troubleshooting - i3-TECHNOLOGIES i3ALLSYNC Touch Stand-alone 4.0 User Manual

System update

6. Troubleshooting

Screen mirroring with my i3ALLSYNC Android transmitter software doesn't work.
Please turn of your 4G before you start the screen sharing. This is a bug at Android and can't be fixed by i3.
Troubles with the license of the i3ALLSYNC Receiver?
What can you do:
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Check if you're connected with the internet
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Using the receiver for the first time? Please insert a LAN cable.
Isn't the problem solved? Please contact our service team.
Touchback issues
Please be aware that the touchback function only works when you are screen sharing with:
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The i3ALLSYNC HDMI Touch transmitter (hardware solution)
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The i3ALLSYNC windows transmitter (software application)
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The i3ALLSYNC macOS transmitter (software application
•
And NOT using an Android device (as transmitter)
Applications which do not support touchback:
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The i3ALLSYNC Android transmitter (software application)
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Airplay for iOS and macOS
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The i3ALLSYNC HDMI Transmitter (hardware solution)
Enable the touchback on the receiver's side
i3ALLSYNC TOUCH Stand Alone |
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troubleshooting