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How do I refill my cartridge?
Please contact the pharmacy to confirm how you will obtain new
medication cartridges. Empty cartridges are re-usable: please return
to pharmacy for re-use
What if Karie stops working, malfunctions or jams?
Consult the Troubleshooting section of this guide before calling
Pharmacy/Support for help. If a dose is due, the cartridge may be
removed and the medication taken manually: please read each
pouch for dose times and instructions
As long as you receive Karie services and your device is under
warranty, a replacement device will be provided if necessary
What if there is a power outage?
Karie is equipped with a battery backup: Karie will continue to
deliver medication doses for up to 6 hours during an outage. It is
important to keep Karie plugged in at all times
How does Karie connect?
Karie connects through Wi-Fi and—as backup—connects to a
cellular network using a SIM card. It is recommended that Karie be
connected to a Wi-Fi network: see the Connectivity section of this
manual for instructions
How do I keep someone else from using or playing with Karie?
To prevent unwanted access to medication, lock the cartridge into
the Karie device using the key provided. Face Recognition may
be enabled to prevent unwanted delivery of medication at the
appropriate dose time
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Where do I get the Karie Companion App and how do I use it?
Download the Karie Companion App onto your mobile device from
the App Store or Google Play. Launch the App and set up your
account. Check your email to confirm your account. On the My
Pairings screen in the App, press the ADD (+) button in the lower
right corner to begin pairing your Karie device
How long will Karie last?
With normal daily use, Karie will last about 5 years
Where can I find more information about Karie?
Please visit www.kariehealth.com for more information
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