Troubleshooting - ACEAGE Karie Instruction Manual

f) Error Downloading
The medication schedule was not
downloaded properly
Follow the directions indicated by Karie
on the screen
Before calling Pharmacy/Support for
direction, remove the cartridge
Being careful to not move the
medication strip, verify your name
on the first pouch and re-insert the
cartridge
If the same error appears AND/OR
your name does not match the first
pouch, call Pharmacy/Support
g) Other Error Screen(s)
Please call Pharmacy/Support for direction if an error screen
appears that is not described in this section
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Karie 1 of 2
Agery, Grace Agery Agery, Grace
Take on: 10 April 2019 Wed, 17:00
VIT VITAMIN D VITAMIN D
Tablet
Equiv. To: Cholecalciferol Qty: 1
RX: ######## White Tablet
1 TABLET T TABLET BY MOUTH BY MOUTH BY TWICE A DAY DAY DA
VITAMIN VITAMIN VIT A
Capsule
Equiv. To: Retinol Qty: 1
RX: ######## Y Yellow Gel Capsul Yellow Gel Capsul e
TAKE WITH MEAL TAKE WITH MEAL T
VIT VITAMIN C (GS) VITAMIN C (GS)
Tablet
Equiv. To: Ascorbic Acid Qty: 1
RX: ######## Orange Tablet Tablet T
1 TABLET T TABLET BY MOUTH ONCE BY BY MOUTH ONCE A DAY DA DAY
#1
Bag 4
8.

TROUBLESHOOTING

NO CONNECTION
Reason: Karie is not connected to
your Wi-Fi network or the cellular
network. See also the Connectivity
section in this manual
1. Press the WI-FI button
2. A list of available networks will
appear. Click on your preferred
network and enter password
If no Wi-Fi network is available
to you, move Karie to another
location in your home where the
cellular signal is stronger
3. Call Pharmacy/Support if the No
Connection screen persists
POUCH is JAMMED
1. Unlock the medication cartridge
if it is locked
continued on next page
WI-FI
button
Available
networks
25