Summary of Contents for ACEAGE Karie
- Page 1 Medicine Made Simple Instruction Manual Please read all instructions before use and save this manual for future reference...
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Page 2: Table Of Contents
6 PRODUCT LABEL Functions and Settings p. 11 Dose and Error Screens p. 22 Karie’s product information is located on the bottom of the device, in the Troubleshooting p. 25 recess for the power plug Frequently Asked Questions p. 29 Important Handling &... -
Page 3: Package Contents
Karie uses easy-to-open pouches that contain medication, packaged by a pharmacy • One set of two security keys When it’s time for you to take your medication, Karie will • One Quick Setup Guide light up and produce an audible alert as a reminder... -
Page 4: Karie's Components
KARIE’S COMPONENTS KARIE’S HOME SCREEN Cartridge lock BATTERY Touch screen SETTINGS icon Camera if Karie is not icon plugged in Light strip Current date notifier and time Next scheduled dose time Delivery button Power cord TRAVEL button Future functionality SCHEDULE... -
Page 5: Unpacking And Setup
Only Use UPRIGHT e) Insert cartridge Karie is designed to operate upright. Insert the medication Do not use Karie on its side, upside cartridge provided by the down or mounted to a wall pharmacy into the back of Karie... - Page 6 After acceptance of the Terms and Conditions and Privacy Policy, j) When connected, Karie will light up and Karie will: alert you when it’s time to take your dose • Greet you by name Press the Delivery button to deliver your •...
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Page 7: Functions And Settings
Karie The DATE being viewed l) Karie will display the next is highlighted medication dose time Press GREEN ARROWHEADS to move forward or back Pressing the Delivery button up... - Page 8 Karie right corner of the Home screen Select the number of doses you need while away and Karie will deliver those pouches (without the easy- open pre-cut) In Settings you will find the following functions : Press MINUS (-) to...
- Page 9 Pair Device Press the ADD (+) button to pair Or enter the PIN that is displayed a caregiver with your Karie below the QR Code instead The caregiver must have the Karie Companion App installed on their mobile device...
- Page 10 Press FACE RECOGNITION number to confirm DISABLED to turn Face Recognition ON REGISTER Karie will display a ‘New PIN is set’ FACE message on the bottom of the 2. Press the REGISTER FACE Security screen button. PIN LOCK must be...
- Page 11 Use SLIDER to adjust Reference alarm volume image 6. Once the face is registered, Press TRAVEL Karie will display a ‘User Face IS ENABLED to Registered’ message disable the TRAVEL Press DATE & TIME to function on the Karie will now deliver a dose...
- Page 12 Connectivity h) Help & Support Strength of cellular and Wi-Fi The telephone support number(s) connections are shown and Karie ID are shown Press the WI-FI button to WI-FI manage Wi-Fi networks Karie ID CHECK FOR UPDATES WIPE DEVICE UPLOAD LOGS...
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Page 13: Dose And Error Screens
DOSE and ERROR SCREENS a) Dose Ready c) Unmanaged Dose Warning Karie will light up and alert you when it’s A cartridge with remaining dose(s) was time to take your dose. Press the Delivery removed from Karie and replaced with a... -
Page 14: Troubleshooting
TROUBLESHOOTING f) Error Downloading NO CONNECTION Reason: Karie is not connected to The medication schedule was not your Wi-Fi network or the cellular downloaded properly network. See also the Connectivity section in this manual Follow the directions indicated by Karie... - Page 15 Karie turns OFF (screen turns black) 3. Press and hold the Delivery button for 3 seconds and wait for 5. If the problem persists, Karie to restart. This may take a few minutes until you see the call Pharmacy/Support HOME screen...
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Page 16: Frequently Asked Questions
KARIE has NO POWER/ is OFF my medication? If Karie is plugged in but the screen is dark, check that the power cord is fully inserted into the underside of the device You can verify how many doses you will need while away by pressing 2. - Page 17 How do I refill my cartridge? Where do I get the Karie Companion App and how do I use it? Download the Karie Companion App onto your mobile device from Please contact the pharmacy to confirm how you will obtain new medication cartridges.
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Page 18: Important Handling & Safety Information
Do not expose Karie to direct sunlight electric heaters, stoves or other appliances that produce heat. Do or store Karie in a closed car that is in direct sunlight. Do not store not place Karie next to a ventilation register or an air conditioner... -
Page 19: Technical Specifications
TECHNICAL SPECIFICATIONS k) Ensure Proper Ventilation Name Karie Karie should be placed so its location does not interfere with its proper ventilation. Do not remove any exterior covers from Karie Model Karie l) Do Not Attempt to Service Karie Only qualified personnel are allowed to service or repair Karie. If Battery Karie has a rechargeable battery that is not removable. -
Page 20: Support
• Communication with AceAge Cloud Platform Services uses Transport Level Security with AES 256 encryption Go to Help & Support under Settings on the Karie device for Device dimensions Pharmacy/Support contact information and the Karie ID • 272 mm long •... - Page 21 835 Harrington Ct Burlington, ON L7N 3P3 www.aceage.com Copyright © 2019 v1.5_12/2019 All rights reserved. No part of this booklet may be reproduced, in any form or means whatsoever, without permission in writing from AceAge, Inc.