Table of Contents
Advertisement
•
Operation hours display. Displays the accumulated total
of display operation hours. So, this one keeps up the
lifetime of the display itself, mainly to compensate the
degeneration behavior.
•
Test settings. For development purposes only.
•
Development file versions. Not useful for Service
purposes, this information is only used by the development
department.
•
Upload to USB. To upload several settings from the TV to
an USB stick, which is connected to the SSB. The items are
"Channel list", "Personal settings", "Option codes",
"Display-related alignments" and "History list". First a
directory "repair\" has to be created in the root of the
USB stick. To upload the settings select each item
separately, press "cursor right" (or the "OK" button),
confirm with "OK" and wait until "Done" appears. In case
the download to the USB stick was not successful "Failure"
will appear. In this case, check if the USB stick is
connected properly and if the directory "repair" is present in
the root of the USB stick. Now the settings are stored onto
the USB stick and can be used to download onto another
TV or other SSB. Uploading is of course only possible if the
software is running and if a picture is available. This
method is created to be able to save the customer's TV
settings and to store them into another SSB.
•
Download to USB. To download several settings from the
USB stick to the TV, same way of working needs to be
followed as with uploading. To make sure that the
download of the channel list from USB to the TV is
executed properly, it is necessary to restart the TV and
tune to a valid preset if necessary.
Note: The "History list item" can not be downloaded from
USB to the TV. This is a "read-only" item. In case of
specific problems, the development department can ask
for this info.
How to Navigate
•
In SAM, the menu items can be selected with the
"CURSOR UP/DOWN" key on the RC-transmitter. The
selected item will be highlighted. When not all menu items
fit on the screen, move the "CURSOR UP/DOWN" key to
display the next/previous menu items.
•
With the "CURSOR LEFT/RIGHT" keys, it is possible to:
–
(De) activate the selected menu item.
–
(De) activate the selected sub menu.
•
With the "OK" key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
•
Switch the TV set to STAND-BY via the RC-transmitter.
•
Via a standard RC-transmitter, key in "00" sequence, or
select the "BACK" key.
5.2.3
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. A call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps them to diagnose
problems and failures in the TV before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•
Ignore "Service unfriendly modes".
•
Line number for every line (to make CSM language
independent).
•
Set the screen mode to full screen (all contents on screen
is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
Service Modes, Error Codes, and Fault Finding
LC9.3L LA
•
Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
Contents of CSM
The contents are reduced to 3 pages: General, Software
versions and Quality items. The group names itself are not
shown anywhere in the CSM menu.
General
•
Set Type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set. Note that if an NVM is replaced or is initialized after
corruption, this set type has to be re-written to NVM.
ComPair will foresee in a possibility to do this.
•
Production Code. Displays the production code (the serial
number) of the TV. Note that if an NVM is replaced or is
initialized after corruption, this production code has to be
re-written to NVM. ComPair will foresee a in possibility to
do this.
•
Installed date. Indicates the date of the first installation of
the TV. This date is acquired via time extraction.
•
Options 1. Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
•
Options 2. Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
•
12NC SSB. Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. ComPair will foresee in a possibility to do this. This
identification number is the 12nc number of the SSB.
•
12NC display. Shows the 12NC of the display.
•
12NC supply. Shows the 12NC of the supply.
Software versions
•
Current main SW. Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradable, it will also be published on the Internet.
Example: LC92L_1.2.3.4
•
Ambilight SW. Displays the Ambilight SW-version.
Quality items
•
Signal quality. Poor / average /good
•
Child lock. Not active / active. This is a combined item for
locks. If any lock (Preset lock, child lock, lock after or
parental lock) is active, the item shall show "active".
•
HDMI HDCP key. Indicates if the HDMI keys (or HDCP
keys) are valid or not. In case these keys are not valid and
the customer wants to make use of the HDMI functionality,
the SSB has to be replaced.
•
Ethernet MAC address. Displays the MAC address
present in the SSB.
•
BDS key. Indicates if the "BDS level" key is valid or not.
How to Exit CSM
Press "MENU" (or HOME) / "Back" key on the RC-transmitter.
5.
EN 19
2010-Jul-01
Hide quick links:
Advertisement
Table of Contents
