Section F; Don't Call For Service Until You've Checked These Points; Section F Don't Call For Service Until You've - Electrolux 816 Manual

Section F

Don't call for service until you've checked these points

IMPORTANT:
If you call for service and there is nothing wrong with your washing
machine, you will have to pay for the service call. You will have to pay
even when your washing machine is under warranty.
Before you call for service, check the points in the table below.
Problem Possible causes
Washing machine • Power not switched on
not working • No electricity supply through
the power point
• Machine not switched on
• Water taps not turned on
• Out of balance switch off
• Set on DELAY START
Washing machine • Programme set on DRIP DRY
has washed load
but will not spin. • Out of balance
Water in washbowl
• Drain hose blocked
• Too much suds
Washing machine • Water taps not turned on
will not fill with • Inlet hoses blocked
water • Programme not at start of
wash programme
Washing machine • Water taps not turned on
beeping continuously • Outlet hoses blocked
and one light • Other fault
flashing
Washing machine • Machine not level
goes out of • Levelling feet not adjusted
balance or vibrates • Clothes not evenly distributed
when spinning • Too much water for load size
Water on floor • Loose inlet hose connections
• Loose Drain Hose
• Incorrect water level for size
of load
• Condensation from hot water
Clothes still • Not enough or no detergent
dirty after wash
• Too many clothes in load
programme
• Incorrect wash programme
or temperature selected
• Incorrect water level
selected
Scraping noise • Bra wire caught between
on spin inner and outer washbowls
Humming, • Rotational spin at start of wash
clicking and • Brake lever release and
banging noises retract noise when lid is
opened during spin cycle
Water flowing • Drain hose too low
into washbowl
indefinitely
Should you require further instructions in the use and care of your washing machine please contact the
Australia:- 1300 363 640 8am to 5pm EST Monday to Friday.
New Zealand:- 0800 106 610 8am to 5pm Monday to Friday.
If you have a warranty or spare parts enquiry you should call the number shown on the back page.
What to do
• Switch on power point
• Check power point with
another appliance
• Press POWER button on
• Turn on taps
• Open lid, redistribute load
and close lid
• Press START/PAUSE twice
• Open lid, remove clothes,
close lid
• Open lid, redistribute load
and close lid
• Check drain hose for blockage
• Motor overloaded, wait 15 mins,
press START/PAUSE
• Turn taps on
• Clean tap filters/washers
• Press ADVANCE pad until
WASH light is on
• Turn on taps
• Check end of hose
• Switch POWER off then on
Press START/PAUSE
• Make the machine level
• Adjust feet to touch the floor
• Redistribute clothes evenly
• Reduce water level
• Check connections at taps
and rear of machine
• Use low water level for
small loads
• Reduce water temperature
• Check detergent use and
rewash clothes
• Remove some clothes and
rewash
• Reselect programme or
temperature
• Use a higher water level
and rewash clothes
• If bra wire visible, remove with
pliers, use a wash bag in future
• Normal noise
• Normal noise
• Raise drain hose or fit a
syphon break
CUSTOMER CARE CENTRE on the phone number listed:
22
Electronic display
'HC'
'ob'
'dE'
'dd'
'ob'
'PU'
'SF'
'HC'
'HC'
Other codes may be shown.
Switch POWER off then on.
Press START/PAUSE.
If you're unable to start
the washing machine, call
your Service Centre and
advise fault code and
flashing light location.
'HC'
or
'LL'