Appendix; Troubleshooting - Toshiba 27AF41 Owner's Manual

Appendix

Troubleshooting

Before calling a service technician, please check the following table for possible causes of the problem and
some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Unable to select a certain channel
Multiple images
Poor color or no color
No stereo or SAP sound from a
known MTS broadcast
The remote control does not operate
The V-Chip PIN code does not work
Solution
• Make sure the power cord is plugged in, and then press POWER.
• The remote control batteries may be dead. Replace the batteries or
press the POWER button on the TV.
• Check the antenna/cable connections.
• The sound may be muted. Press MUTE or VOLUME
• The station may have broadcast difficulties. Try another channel.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
• Make sure the TV/CABLE feature in the SET UP menu is set to TV.
• The channel may be locked out with the Block Channel lock feature
(SET UP/V-Chip Control menu), or erased with the Add/Erase
feature (SET UP menu).
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the
picture could suffer from color shading. If so, turn the TV off and
allow it to cool down for several hours before turning it on again.
• Make sure the MTS feature is set properly (AUDIO menu).
• Make sure the TV/CABLE/VCR switch is set properly.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead. Replace the batteries.
• Change or reset the PIN code.
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