Chapter 4 - Using Net Phone Features
Call Handling Features ......................................................................................................73
Making Outgoing Calls...................................................................................................73
Answering Calls..............................................................................................................75
Transferring Calls ...........................................................................................................76
Holding Calls ..................................................................................................................78
Phone Feature Operation....................................................................................................79
Status Messages ..............................................................................................................79
Call Fowarding ...............................................................................................................80
Call Center Features...........................................................................................................81
Logging In or Out ...........................................................................................................81
Changing Agent Status ...................................................................................................82
Installation ......................................................................................................................84
Trouble Shooting ...............................................................................................................87
Incoming Calls ...................................................................................................................89
While on a Call ..................................................................................................................91
Strata CIX Net Phone UG
04/08
Chapter 4 - Using Net Phone Features
Contents
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