Troubleshooting - Tristar Products Power AirFryer Pro TXG-KE10L Owner's Manual

Troubleshooting

Problem
The Unit does not work
Food not cooked
Food is not fried evenly
White smoke coming
from Unit
French fries are
not fried evenly
Fries are not crispy
Error Codes
16
Power AirFryer Pro™ | Model: TXG-KE10L
Possible Cause
1. The Unit is not plugged in.
2. The Unit has not been turned on by
setting the preparation time
and temperature.
3. The Unit is not plugged into a
dedicated power outlet.
1. The Unit is overloaded.
2. The temperature is set too low.
1. Some foods need to be turned during
the cooking process.
2. Foods of different sizes are being
cooked together.
1. Oil is being used.
2. Accessories have excess grease
residue from previous cooking.
1. Wrong type of potato being used.
2. Potatoes not blanched properly during
preparation.
3. Too many fries are being cooked at
once.
1. Raw fries have too much water.
Display Shown
E1
E2
Solution
1. Plug power cord into wall socket.
2. Set the temperature and time.
3. Plug the Unit into a dedicated power outlet.
1. Use smaller batches for more even cooking.
2. Raise temperature and continue cooking
1. Check halfway through process and turn
food if needed.
2. Cook similar-sized foods together.
1. Wipe down to remove excess oil.
2. Clean the components and Unit interior after
each use.
1. Use fresh, firm potatoes.
2. Use cut sticks and pat dry to remove
excess starch.
3. Cook less than 2 1/2 cups of fries at a time.
1. Dry potato sticks properly before misting oil.
Cut sticks smaller. Add a bit more oil. Blanch
cut potatoes.
Possible Cause
Broken circuit of the thermal sensor
Short circuit of the thermal sensor
Solution
Call Customer Service
Call Customer Service