Troubleshooting - Bissell Crosswave Cordless Max 2554 Series Manual

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit BISSELL.com/support.
WARNING
» To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.
» To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
Problem Possible Causes
Clean Water Tank may be empty.
Clean Water Tank may not be seated
properly.
Reduced spray OR Brush Roll Window is not latched in place.
no spray
Not holding trigger to spray solution.
Spray tips on foot clogged.
Tanks may not be seated properly.
Dirty Water Tank is full.
Loss of suction power Brush Roll Window is not latched in place.
Debris channel in foot is clogged.
Filter clogged by debris.
Obstruction has caused Brush Roll to stop
and shut down machine indicated by 3
solid red LED lights.
Machine won't
Handle not inserted properly into body of
turn ON
machine.
Battery is dead.
Dirty Water Tank is full.
Clean Water Tank is empty.
Clean Out Cycle is
Machine is not positioned properly on the
not working
3-in-1 Docking Station.
Brush Roll is obstructed.
Charger component failure.
Battery icon on
Digital Display shows
1 solid red light.
Battery icon on Internal error.
Digital Display
flashes 3 red lights.
Battery icon on
Brush Roll is obstructed or not installed
Digital Display shows properly.
3 solid red lights.
cleaning fluid intended for use with the appliance.
®
Remedies
Refill tank.
Remove and reseat tank.
Re-install Brush Roll Window.
Hold Spray Solution Trigger continuously while using the
machine.
Remove the Brush Roll Window and use paper clip to clean
the spray tips located underneath the Brush Roll Window.
Remove and reseat tanks.
Turn off the machine, empty the Dirty Water Tank, then
re-install.
Re-install Brush Roll Window.
Clean the channel with a paper towel.
Remove filter from the top of the Dirty Water Tank, remove
debris clogging the filter screen and clean the filter.
Remove the Brush Roll Window and Brush Roll to clean
hair and string off of brush ends or remove obstruction.
Remove the Handle and re-insert into the body of the
machine making sure to push down until you hear a "click".
Place machine on 3-in-1 Docking Station and let charge for
4 hours.
Empty tank.
Refill tank.
Remove the machine and replace on the dock.
Unplug machine and remove Brush Roll Window and Brush
Roll to clean hair and string off of brush ends.
Ensure machine is off the 3-in-1 Docking Station and
restart. Place the machine on the 3-in-1 Docking Station to
check for charging LED lights on the User Interface. If issue
does not resolve, contact Consumer Care.
Restart machine. If issue does not resolve, contact
Consumer Care.
Remove Brush Roll Window and Brush Roll from machine,
then remove hair or dry debris.
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