Huawei Y336-A1 Faq page 4

HUAWEI Ascend Mate2 Smart Phone
FAQ
5 Calls and contacts ........................................................................................................................ 20
5.1 Why does the screen turn off when I put my phone near my ear? Why is the screen still off after I move my phone
away? ................................................................................................................................................................................ 20
5.2 What can I do if the call volume is small or the call sound is unclear? ...................................................................... 20
5.3 How do I Clear call log? ............................................................................................................................................. 20
5.4 What can I do if my ringtone automatically restores to the default one after I change it? .......................................... 21
5.5 Can I delete the native tones? ..................................................................................................................................... 21
5.6 How do I export contacts to another phone? ............................................................................................................... 22
5.7 How do I assign a unique ringtone for a contact? ....................................................................................................... 24
5.8 How do I assign a photo to a contact? ........................................................................................................................ 25
5.9 What can I do if my phone can't display contacts saved in the SIM card? ................................................................. 26
5.10 Why is the number of contacts saved to the SIM card less than the number of contacts copied from my phone? ... 26
6 Messaging, emailing, and texting ............................................................................................ 27
6.1 What can I do if I can receive messages but can't send them? .................................................................................... 27
6.2 Why can't I send or receive multimedia messages? .................................................................................................... 27
6.3 Is there any restriction on the multimedia message attachment size? ......................................................................... 28
6.4 How do I save messages as drafts? ............................................................................................................................. 29
6.5 Can I change the message font size? ........................................................................................................................... 29
6.6 Can I restore deleted messages? ................................................................................................................................. 29
6.7 Is there any restriction on the email attachment size? ................................................................................................. 29
7 Camera, music, and video .......................................................................................................... 30
7.1 Can I disable the shutter sound? ................................................................................................................................. 30
7.2 Can I change the default save path for photos and videos? ........................................................................................ 30
7.3 How do I set the microSD card as my default save location for photos and videos?.................................................. 30
7.4 Why can't my phone open some images, audio clips, or videos? ............................................................................... 31
7.5 What can I do if my phone can't play online music or videos? ................................................................................... 32
7.6 What can I do if my phone experiences lags when playing online music or videos? ................................................. 32
7.7 What can I do if my phone's music playback volume is small? .................................................................................. 33
7.8 How do I view the lyrics of a song when the song is playing? ................................................................................... 33
8 Device connection and data sharing........................................................................................ 34
8.1 How do I copy files from my phone to a computer?................................................................................................... 34
8.2 What can I do if my phone cannot be detected by other Bluetooth devices? .............................................................. 34
8.3 Why can't I transfer files to another Bluetooth device that I've already paired with? ................................................. 35
9 Storage and file management ................................................................................................... 36
9.1 Why is my phone's actual available storage less than the advertised storage? ........................................................... 36
9.2 What can I do if my phone does not have sufficient storage? ..................................................................................... 36
9.3 Where are my files saved by default? ......................................................................................................................... 38
9.4 What can I do if my phone can't detect the inserted microSD card?........................................................................... 38
9.5 What can I do if my data is lost after I remove the microSD card? ............................................................................ 39
9.6 Can I restore deleted files? .......................................................................................................................................... 39
Issue 01 (2014-05-19) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Contents
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