Troubleshooting - Toshiba 24L3965 Owner's Manual

TroubleShooting

NOTES
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a
few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
Images throughout this document are for illustrative purposes only and may differ from the actual product.
SYMPTOMS
No sound or picture.
I have connected an external source to
my TV and I get no picture and/or sound.
When I turn on my television, there is
a few second delay before the picture
appears. Is this normal?
Picture is normal, but no sound.
Sound but no picture or black and white
picture.
Sound and picture distorted or appear
wavy.
Sound and picture is blurry or cuts out
momentarily.
Horizontal/vertical stripe on picture or
picture is shaking.
The plastic cabinet makes a "clicking"
type of sound.
Remote control does not work.
TroubleShooting
Check if the power cord is plugged into a powered AC outlet.
Check to see if LED light is red. If illuminated, power to TV is OK.
Check for the correct output connection on the external source and for the correct
input connection on the TV.
Make sure you have made the correct selection for the input mode for the incoming
signal.
Yes, this is normal. That is the TV searching for previous setting information and
initializing the TV.
Check the volume settings.
Check if Mute mode is set "on".
If black and white picture first unplug TV from AC outlet and re-plug after 60 seconds.
Check that the Colour is set to 50 or higher.
Try different TV channels.
An electrical appliance may be affecting TV set. Turn off any appliances, if
interference goes away, move appliance farther away from TV.
Insert the power plug of the TV set into another power outlet.
If using an external antenna, check the direction, position and connection of the
antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
Check if there is interfering source nearby, such as appliance or electric tool.
"Click" sound can be caused when the temperature of the television changes. This
change causes the television cabinet to expand or contract, which makes the sound.
This is normal and the TV is OK.
Confirm that TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are correctly installed.
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POSSIBLE SOLUTIONS