Troubleshooting - Brother Stampcreator PRO SC2000USB Quick Reference

• Nothing happens after the OK button is clicked in the
Print dialog box.
• The printed characters are blurred.
• Some of the printed characters are missing.
• The characters are not printed on the ID label or
engraved in the stamp in the correct position.
• A draft sheet was not fed from the draft tray.
• A draft sheet or ID label sheet does not feed into the
ID label slot.
• The stamp cannot be inserted.
• The draft sheet is fed out before the message "INSTALL
STAMP !" is displayed.
• The stamp could not be engraved.

Troubleshooting

PROBLEM
• Delete the print job and after turning the SC-2000USB
off, then on again, try printing again.
• Clean the print head as explained on page 28.
• Clean the print head as explained on page 28.
• Check that there is no slack or wrinkles in the ink
ribbon.
• If there is dust, fingerprints, etc. on the draft sheet or
ID label sheet, use a clean sheet.
• Check that the ID label or stamp is the correct size.
• If the problem cannot be corrected, contact your
service representative.
• Check that a draft sheet has been loaded in the draft
tray.
• Check that the draft sheet has been correctly loaded
into the draft tray.
• Check that no more than 50 draft sheets are loaded
into the draft tray.
• Check that the draft tray has been fully inserted into
the draft tray slot.
• Clean the draft sheet rollers as explained on page 27.
• Check that the ID label sheet has been inserted into
the ID label slot as far as possible.
• Check that the ID label sheet is inserted so that the
words "ID LABEL" can be read.
• Check that the ID label is the correct size.
• Clean the ID label rollers as explained on page 27.
• Be sure to open the doors within the stamp
compartment by pulling the lever toward you.
• Check that the cap was removed from the stamp
before trying to insert it.
• Check that the skirt is not attached to the stamp before
trying to insert it.
• Check that the grip is not attached to the stamp before
trying to insert it.
• Turn off the machine, and wait a while before turning
it back on and trying again to engrave a stamp.
• Check that a stamp is inserted.
• Check that the stamp is inserted correctly.
• Check that the stamp is the correct size.
• Check that the message "INSTALL STAMP !" appears
on the LCD display and that the printed draft sheet has
stopped over the xenon lamp unit.
• Check that the stamp compartment cover is closed so
that it locks.
• If the problem cannot be corrected, contact your
service representative.
SOLUTION
29